Germain Honda of Ann Arbor

Strange circumstances- Still a Great Experience! Jay was up front with the process of exploring available used vehicles at this time, pricing,and trade. Pleasant and with a good sense of humor he hel Jay was up front with the process of exploring available used vehicles at this time, pricing,and trade. Pleasant and with a good sense of humor he helped make the process go very smoothly. He resourcefully researched our questions even though we were buying a Chevy from a Honda dealer! He is a great person to deal with! More

Great experience. Chris got me the car I wanted and Evan secured the best APR rate for me. I would recommend this dealership without reservation. secured the best APR rate for me. I would recommend this dealership without reservation. More

The best experience I’ve ever had buying a new vehicle. The new Ridgeline is awesome but the sales department was even better. Thank you Germain Honda The new Ridgeline is awesome but the sales department was even better. Thank you Germain Honda More

Our sales person Mitch was the best. We looked at getting a Jeep as well as a Toyota and the single biggest difference was Mitch a Jeep as well as a Toyota and the single biggest difference was Mitch More

Just purchased a 2020 Fit and I am very impressed with the customer service at Germain Honda of Ann Arbor. Kent Hepler was very thorough in describing the car’s features as well as going over the car purc the customer service at Germain Honda of Ann Arbor. Kent Hepler was very thorough in describing the car’s features as well as going over the car purchasing process step-by-step. He was able to locate a Fit In my color of choice in an expeditious manner. Evan Carrier did an excellent job explaining and processing the car’s delivery paperwork. Tim Bolog in the parts dept. was very courteous and efficient in my purchase of new floor mats. Thanks to them for making a smooth and pleasurable car purchase experience. On a scale of 1 to 10 with 10 being the best, I give them all a 10 plus. More

Low pressure, comfortable. I like cars and have worked most of my working life in the auto industry but I don't like buying cars. ( I don't like parting with my hard earned mone I like cars and have worked most of my working life in the auto industry but I don't like buying cars. ( I don't like parting with my hard earned money.) Germain Honda made that one of the more pleasant experiences. Jeff Williams was great. Easy going and knowledgeable about the product. Didn't try to sell us something we weren't interested in. Evan Carrier was very pleasant to work with when the financial side came around. He was honest with us and helpful in making that terrible decision to part with all that money. But that's life and you can't take the money with you so we have a beautiful new car that we needed and I hope we keep for a long time. These new cars are so amazing. It'll take some time to learn all the bells and whistles. More

I stopped in at Germain Honda one evening just to look at some cars and had a couple of questions and I met Mitch Hardcastle a bright, young and informative salesperson. I told him I didn't want to waste hi some cars and had a couple of questions and I met Mitch Hardcastle a bright, young and informative salesperson. I told him I didn't want to waste his time and that I was not interested in buying a car at that time. But he answered all my questions gave me good contact information for him. It was an enjoyable visit, surprising tip me. Several weeks later I called him up and he was able to put me in the exact car I wanted very quickly and easily. I'm excited to be part of the Germain Honda family. thank you, Mitch. More

new car purchase There is a profound professional and courtesy plus accommodation at Germain. Jeff Williams was my sales representative; I have bought three cars fro There is a profound professional and courtesy plus accommodation at Germain. Jeff Williams was my sales representative; I have bought three cars from him, just a A++ representative for Honda. Over twenty some years, I have purchased five Hondas, (sister bought two Hondas also). I switched to Subaru Outback in 2018 because Subaru had the three things I needed: Made in USA, a real Key (not a key fob) and a CD PLAYER. Recently, the Outback has made my leg pain awful. Honda CRV EX has more room. I lost the CD Player and simple key, but now I must focus on less pain in my leg. I never would have purchased this CRV if it wasn't made in USA. I really am disappointed that Honda doesn't believe a CD Player is a quality option. I will have to pay for Sirius XM forever because I do not have a smart phone. The digital world is expanding and Honda has left out the senior citizen customer who loves to play CDs while driving a great car. CD Players should be part of the CRV make up. I traded in my 2015 CRV because of the Takata nightmare mess. It was a great, great car with CD Player, real key and MADE IN USA. Please bring back CD Players. Thank you More

Worst customer service ever! I have called, went in person and left messages, and they never called me back to let me know about the status of my service card. Both Jerome and Mario seemed nice but the person and left messages, and they never called me back to let me know about the status of my service card. Both Jerome and Mario seemed nice but they never responded to my calls and in-person visits about my status. so disappointed. More

Brock Bachelder Brock did an outstanding job taking care of us as we got ready to buy our new HRV. He was patient, professional, pleasant, and very knowledgeable. Plu Brock did an outstanding job taking care of us as we got ready to buy our new HRV. He was patient, professional, pleasant, and very knowledgeable. Plus he took care of every detail, including finding us the color we wanted most. He listened carefully to our needs and helped us get exactly the deal we needed to make it all fall into place. We've been buying cars from this dealership since 1990 and this was probably the best experience yet! Thanks again, Brock! More