Germain Honda of Ann Arbor

We want to thank Germain on our recent purchase. Dean Schultz was awesome with helping us through the process and all the hurdles we sent his way. Dean was very patient helpful. We would definitely Dean Schultz was awesome with helping us through the process and all the hurdles we sent his way. Dean was very patient helpful. We would definitely recommend Dean and Germain to everyone. Dean deserves 5 stars and a 10 on the scale. Thanks Again Bill & LeAnn Boley More

I am writing to comment on a client advisor, Wyatt Harrington, who worked with me in making a well-reasoned purchase at Germain Honda. I don't know cars that well and had been advised to consider a H Harrington, who worked with me in making a well-reasoned purchase at Germain Honda. I don't know cars that well and had been advised to consider a Honda CRV. Wyatt was friendly, patient, informative, and was pleasant to work with. Wyatt is smart, articulate, engaging, and was a pleasure to work with. Regarding the dealership, all of the staff I met were friendly and offered to help without my having to ask and I will recommend Germain Honda to anyone who asks me for a recommendation. More

I wanted to express my appreciation to Hunter Matthews and the great staff at Germain Honda. My wife and I purchased a used vehicle on a Saturday afternoon and to say the least my experience was a 10 out and the great staff at Germain Honda. My wife and I purchased a used vehicle on a Saturday afternoon and to say the least my experience was a 10 out of 10! Hunter was friendly and knowledgeable which made our buying process extremely easy. They have a great team at Germain Honda and I highly recommend Hunter and the crew if you're looking for a vehicle, it was worth the drive to Ann Arbor! My car has exceeded my expectations and I'm very pleased with the entire experience. More

We brought my wife's 2020 Honda Fit in for service today because the car required a jump start earlier in the day. Chris O'Lear on the service team brought the car in for service earlier than the scheduled because the car required a jump start earlier in the day. Chris O'Lear on the service team brought the car in for service earlier than the scheduled appointment so my wife would not have to wait. They did a thorough evaluation of the battery and determined that it needed replacement (fortunately it was under warranty). After my wife checked out, he texted me to let me know the rest of the electrical system was fine and that the battery replacement resolved the issue. Chris' professionalism and excellent customer service was most appreciated. More

Took my car in for service and was very happy with my service advisor, Mike Delaney. He took extra time to explain everything I would need to have done on my visit. Explained why things needed to be do service advisor, Mike Delaney. He took extra time to explain everything I would need to have done on my visit. Explained why things needed to be done and cost. He listened to my concerns, with current issues I had with my Car. Thank you More

Tried reserving and inquiring about accessories added to New Civic Sport; summer 2021. I had initially spoken to Shak in person, with promise. A short while later I had emailed him (as I lived in anothe New Civic Sport; summer 2021. I had initially spoken to Shak in person, with promise. A short while later I had emailed him (as I lived in another city) about reserving a new car and having some things added. He responded incomprehensibly and when I replied to get clarification, I never heard back. There were also failed attempts at calls, and in all I never heard back from anyone. Ended up buying from another dealership. More

My car was not drivable so I had it towed to the dealership five days before my actual appointment.They were able to take a look at my vehicle, fix it, and get it back to me four days before my actu dealership five days before my actual appointment.They were able to take a look at my vehicle, fix it, and get it back to me four days before my actual appointment. I really appreciated their efforts, especially around the Thanksgiving holiday. More

They were thorough, kept me informed of time diagnostics and express service would take. I left in a serviced car, and knowing what followup would look like regarding the outstanding issues. Perfect. and express service would take. I left in a serviced car, and knowing what followup would look like regarding the outstanding issues. Perfect. More

Always friendly,helpful and honest service.All service advisors are doing good work.I always trust Germain Honda dealer and service employees.Professional team.Thank you all. advisors are doing good work.I always trust Germain Honda dealer and service employees.Professional team.Thank you all. More

Very courteous and efficient with attention to detail. You feel you’re in good hands! You feel you’re in good hands! More