Germain Ford of Columbus

Overall I love the service. I was surprised to not have use of my car from 8:15 am when my service appt was 1:15. Depending on time of appt I will use again. I was surprised to not have use of my car from 8:15 am when my service appt was 1:15. Depending on time of appt I will use again. More

Refused any liability and didn’t repair my car correctly. They had my car in the shop for six months for a repair They had my car in the shop for six months for a repair More

Our sales person, Michael Ward, was excellent, paying attn to every detail. Germaine was very helpful on all levels. We would definitely buy from Germaine again. attn to every detail. Germaine was very helpful on all levels. We would definitely buy from Germaine again. More

Torrey, Service Advisor, and Derrick, Technician, took great care in servicing my vehicle. Torrey was accommodating to allow me to prearrange pickup of my friend’s vehicle after service and leave my vehi great care in servicing my vehicle. Torrey was accommodating to allow me to prearrange pickup of my friend’s vehicle after service and leave my vehicle for service. Derrick serviced my vehicle the first time and I was so impressed with his thoroughness, I requested he be the tech to do the work the second time. Thank you Germain Ford! You have two professional and outstanding employees on your service team. More

Very Great. Fast and perfect service. Nice and friendly crew. Very helpful and respectful of my time. Fast and perfect service. Nice and friendly crew. Very helpful and respectful of my time. More

Love the valet service. Super convenient. The service representative was knowledgeable and helpful. My experience was perfect. Super convenient. The service representative was knowledgeable and helpful. My experience was perfect. More

Love it. My sales person Jean listened to his customers on what they like. He didn't push a vehicle on me on what he thinks I like. Nothing but great vibes. W My sales person Jean listened to his customers on what they like. He didn't push a vehicle on me on what he thinks I like. Nothing but great vibes. Would recommend anyone that needs a vehicle to come there More

Matt Fisher service coordinator was very friendly and knowledgeable. Quick service and explained what was done to my truck. Great people to deal with. knowledgeable. Quick service and explained what was done to my truck. Great people to deal with. More

I don’t like the new check in process for my appointment for the works. They didn’t wash my car as usual. I bring my 2014 escape in every 6 months since I bought it in 2015. The Staff is always pleasant no for the works. They didn’t wash my car as usual. I bring my 2014 escape in every 6 months since I bought it in 2015. The Staff is always pleasant no problem there or with the servicing. More

James Soto was very helpful, he worked with me till I found the vehicle I wanted. found the vehicle I wanted. More