Germain Ford of Columbus

I'm reviewing now because of an article in Fox 2 Detroit about air bag recalls for Ford. August '24. I had a 2008 Mustang that was recalled for air bags. I was aware of it the first time. I have heard that about air bag recalls for Ford. August '24. I had a 2008 Mustang that was recalled for air bags. I was aware of it the first time. I have heard that just before that recall that dealership has changed hands. I went to get it fixed three times at a dealership that I went to for oil changes regularly with no incident, Gernaim Ford Sawmill road Columbus Ohio. Each time I mentioned getting an appointment the woman cashing me out said she hadn't heard about the recall and nothing further was offered. Ford sent me letters, emails, and phone calls about the recall. It had been 3 years. They were basically hounding me, but I couldn't get anyone to do it. I went to another Ford dealership and was refused again, but can't remember which. I had given up. I picked up one of the calls and told someone what had happened. She seemed very concerned and told me that she would pass along the info. Finally I found someone to fix the air bags. I don't blame Ford for this mess, because they did all they could to get me to fix the problem, but I will not ever go to or recommend Germain Ford in Columbus, Ohio again. More

Tom is knowledgeable, professional and helpful. I have been satisfied with the service team at Germain Ford Dublin . I have been satisfied with the service team at Germain Ford Dublin . More

The sales staff is very helpful and good to work with. This is the second car we’ve purchased from Germain. This is the second car we’ve purchased from Germain. More

My service advisor, Matt was outstanding to work with. The service manager was great! I had several issuesyet the turn around was really quick! The service manager was great! I had several issuesyet the turn around was really quick! More

I have always had good service on my vehicle and the service department employees are knowledgeable, reliable, and courteous. service department employees are knowledgeable, reliable, and courteous. More

Jaydee Bravard is wonderful to work with. I kept to my budget without any pressure. This is the second vehicle my family has bought at Germain Ford with his help. I kept to my budget without any pressure. This is the second vehicle my family has bought at Germain Ford with his help. More

Always get good service. Mike Busch is helpful. Let’s me know what’s needed. Mike Busch is helpful. Let’s me know what’s needed. More

Zack was extremely nice and helpful. Every time I texted him about my truck he responded back very fast and got things done. I'm extremely pleased with Germaine Ford of Columbus Every time I texted him about my truck he responded back very fast and got things done. I'm extremely pleased with Germaine Ford of Columbus More

Tyler explained the process, listened to my concerns and kept in touch throughout the service process kept in touch throughout the service process More