Germain Ford of Columbus

Terrible, Josh didn't seem to know anything that was going on. I had to text first to get any kind of communication. I showed up for my rental and he tried to make it seem like it was my fault I was the going on. I had to text first to get any kind of communication. I showed up for my rental and he tried to make it seem like it was my fault I was there early when I showed up when he told me to and had lost the paperwork briefly so I wasn't even there early. Asked if my car was safe to drive while I waited and he responded with "how has it been driving". Completely ridiculous that somebody this inept is allowed to work with the customers. I feel like you should have somebody who has a little bit more knowledge on the floor. I will never work with him again and if I have to I'll go somewhere else for service. More

Really love the staff and Germain, all the employees are very attentive to my concerns and willing to talk through any issues. Tyler in the service area is exceptional and a pleasure to work with. very attentive to my concerns and willing to talk through any issues. Tyler in the service area is exceptional and a pleasure to work with. More

I was in for an oil change and front end suspension noise. Tom took great care of me and the whole staff was very friendly. noise. Tom took great care of me and the whole staff was very friendly. More

Germain did a good job resolving the issues with our vehicle. Tom our customer service guy was very helpful and polite. vehicle. Tom our customer service guy was very helpful and polite. More

Germain Ford is a very nice dealership. All of the sales associates were easy to talk to and willing to help in every area. All of the sales associates were easy to talk to and willing to help in every area. More

Germain Ford's service is excellent. I have been taking my explorer to Germain since I purchaed it and have always been very satisfied. I have been taking my explorer to Germain since I purchaed it and have always been very satisfied. More

They are very nice place, I like the service from here, I will visit this place again. will visit this place again. More

Great service! I walked in without an appointment with a tire that needed replacing. It was worse than I thought. James signed me in and ordered the tires and oil I walked in without an appointment with a tire that needed replacing. It was worse than I thought. James signed me in and ordered the tires and oil change. We are going out of town this weekend and I feel Germain was invaluable for making our car safe. I bought my Explorer there and have all my work done there as well. Thank you for wonderful customer service. More

It was a great experience, they were very professional and communicated very well. When the upgrade was finished it all worked well and they gave me a free car wash. Outstanding group….. and communicated very well. When the upgrade was finished it all worked well and they gave me a free car wash. Outstanding group….. More

Very nice facility. All the employees were courteous and attentive. Having to leave the dealership and travel to a collision shop for a recall lesson the service experie All the employees were courteous and attentive. Having to leave the dealership and travel to a collision shop for a recall lesson the service experience. More