Germain Ford of Columbus

Germain was a great dealership to go to for my service Germain was a great dealership to go to for my service repairs. I brought my car in for an issue with my front tire axel at 6pm and their service t Germain was a great dealership to go to for my service repairs. I brought my car in for an issue with my front tire axel at 6pm and their service team had it all fixed and finished by 9:30pm the same night. I was completely amazed by this and their quality of work. I appreciated all the effort and dedication of their team put in at the end of their day. I also wanted to put in a good word for Paul. He was very personable and was a great help in assisting me to properly diagnose what I was hearing with my car. I feel he really took care of me as a customer. I am really happy with the service I received and am very excited to have a car that drives smooth again. More

Being a first time car buyer I was not sure what to expect, Jason, John and Tracy made feel extremly comfortable throughout the entrie process. From working through the financing of my new/used car to expect, Jason, John and Tracy made feel extremly comfortable throughout the entrie process. From working through the financing of my new/used car to the trade in of my old truck they were professional, helpful and very knowledgeable. I thank you guys at Germain for the all the help! If ya need me ill be out and about in my new fusion! More

When I saw the Sport Trac truck of my dreams, I swooped in to purchase it from Germain. Expecting a hard sales push given I'm a woman, I was delighted by the attitude and friendliness of the associates I d in to purchase it from Germain. Expecting a hard sales push given I'm a woman, I was delighted by the attitude and friendliness of the associates I dealt with. I ended up purchasing the vehicle. I called to schedule an appointment for service, and while I initially experienced very friendly voices on the other end of the phone, my initial experience was challenging and frustrating in terms of having the truck's oil changed along with some touch-up work as part of the agreement when I purchased the truck. I struggled to find someone who could help me work through the situation given my salesperson had left the business. Thank goodness for Ralph. With pinpoint attention to detail, he personally apologized for the glitch I had experienced and personally stepped forward to take care of my issue. Upon my arrival for service, you would think I was a VIP. Dean opened my door to greet me and it felt as if they (he and Ralph) were falling all over me to step-up the customer service given my initial frustration. As I waited in their lounge with convenient access to wireless for my laptop, I noticed that the stellar customer service I was receiving was that others in the lounge waiting on their cars were receiving as well. It felt good to know that the customer service was genuine for everyone, and not just to make up for a rocky start. When they took me back to see my truck, I was shocked. There it sat...beautifully washed, waxed, and the work handled to perfection. Donny personally oversaw every detail and that truck...well, I can only say that when I got to work every guy in the parking lot was drooling...not over me, but over my Sport Trac. Thank you Germain. You've won me as a customer. Not only because you did the right thing to fix an issue I was having, but because you allowed yourself to be accountable and not make excuses. Through conversation with these three friendly gentlemen, I came to realize that they have been with the company for quite some time. Obviously, they make a tremendous team and one that was sincerely interested in providing the absolute best customer service possible. Kudos to you all. I'll be back. In fact, I've already shared my story with many friends and family, encouraging them to purchase their vehicles from Germain. At Germain, you can say "so long" to all the car salesman jokes and enjoy the refreshing feeling of being treated with respect. Then you can go back to your typical lawyer jokes ;) More

My experience was one of the best I've ever had in trading in and buying a new car...I have shopped at BMW and at Volvo and found this experience just as good or even better...To me it all starts with trading in and buying a new car...I have shopped at BMW and at Volvo and found this experience just as good or even better...To me it all starts with how friendly your sales representative is and if you really believe he/she has your best interest in mind while still making a profit of course..Lee Green did this for me. He was awesome. I will buy many cars from Germain because of my experience in dealing with Lee Green....Thanks Lee !!!!!!! More

My old car was in need of a variety of expensive car repairs and I had had enough. I needed to buy another car in a hurry and was kinda stressed out. I was in the market for a Nissan or maybe a Honda, b repairs and I had had enough. I needed to buy another car in a hurry and was kinda stressed out. I was in the market for a Nissan or maybe a Honda, but definitely NOT a Ford. I looked all over and wasn't finding what I was looking for, especially for the money. My husband is into Fords and kept trying to get me to look at the Ford Fusion. When I wasn't looking, he pulled into the Germaine Ford lot. I didn't even want to get out of the car. Luckily Kris came out before my husband and I got into a fight over cars. Kris was great! Professional, laid-back, good sense of humor, knowledgeable about cars, and NOT PUSHY. I felt like he wanted to help us find a car that would make me happy and not just to get another sale. Honestly, we went to several dealerships in and around Columbus and the experience was not good. I felt like no one really wanted to help us. Of course that all changed when we met Kris. Actually, everyone at the dealership was very nice and helpful. I bought a Ford Fusion and am happy with my purchase. My husband still can't believe he convinced me to buy a Ford! I would recommend Kris and Germaine Ford to all of my family and friends. It was a good experience. More

Met promptly. Was asked leading questions by sales consultant. Had personal questions answered. Was able to test drive more than one vehicle. Sales consultant was very amiable to even pulling a car consultant. Had personal questions answered. Was able to test drive more than one vehicle. Sales consultant was very amiable to even pulling a car out of the show room for a test drive. Fiance manager was knowledgeable and very helpful. More

This place is amazing. I have only purchased new Fords, and have had the displeasure of working with "MEGA" places in the past, always felt like I was herded in and rushed back out, with my pockets empty. and have had the displeasure of working with "MEGA" places in the past, always felt like I was herded in and rushed back out, with my pockets empty. NOT HERE. This place treats you like family. I arrived to smiling faces, courtous staff, and more service after the fact than I expected from anyone. I can not say enough wonderful things about the service department. I am confident in their work, and appreciate their focus on customer service, it makes them worth the drive past the other 2 Ford lots to get to them. More

I have a 2005 F150 Supercrew, it just turned 100,000 miles and is out of warrently... in the last 2 months I have had 2 fuel injectiors go bad...due to timeing and location I had to take it to a repair miles and is out of warrently... in the last 2 months I have had 2 fuel injectiors go bad...due to timeing and location I had to take it to a repair shop other than Ford...upon finding out that the injectors were covered up to 120,000 mile...I called Ford's customer service line who told me to contact a dealer ...not sure if they would help since I had it repaired at a shop other than Ford..... I called Germain's Service manager, Ralph Cumston on Wednesday last week and received an answer today that Ford was going to refund me the cost of the 2 bad fuel injectors...I was very please with his helpful attitude and his willingness to assist. that is one of the main reasons that my family have purchased Ford's since the 1950's thank you for your help..... More

I was in the market for a use car, and being a lover of Fords, checked out Germain. Started out working with Mary, who was extremely polite and kind, despite my lousy credit. She introduced me to Robin, wh Fords, checked out Germain. Started out working with Mary, who was extremely polite and kind, despite my lousy credit. She introduced me to Robin, who worked VERY hard to secure me a loan for my Focus. Jason who helped me get the financing was very friendly and helpful, although the first night we started working on it was I was left in a featureless room for almost three hours and was only checked in on twice, but that's okay since I'd rather they be working to help me, than spending time holding my hand. My Focus is in decent shape, although the a CV joint appears to be going bad, and the brakes cause a repetitive squeak. Overall I'm very satisfied with my experience. While the car may have some issues, the sales staff at Germain Ford are extremely pleasant to work with, and I look forward to working with them again in the future! More

Went out today, looking for a new car and expecting to shop around at 3 (at a minimum) dealers. Upon arrival the service was great. Found the perfect car right away, and since the service given to us by shop around at 3 (at a minimum) dealers. Upon arrival the service was great. Found the perfect car right away, and since the service given to us by Rex Osborne was so prompt, informative, and friendly, decided to look no further. They went out of their way to make sure I received the best financing option and I never felt pushed into anything. It was an enjoyable experience and day, and I left the lot with a brand new Fusion. The customer service helped ease any stress or apprehension I had with buying a new car. Would definitely go there again for future purchases and will be recommending Germain to friends and family. More