Germain Ford of Columbus
Columbus, OH
Filter Reviews by Keyword
By Type
Showing 461 reviews
For five years my wife has wanted the new Mustang body style. I told her that one day we would get her one. She told me that it had to be Ice Blue and had to have side louvers. So this year I thought i style. I told her that one day we would get her one. She told me that it had to be Ice Blue and had to have side louvers. So this year I thought it was time to make that happen. I started looking through Autotrader.com. I found the exact car she was lookinbg for, a powder blue 2006 Mustang. I bought the car a month ago for a suprise Christmas gift for my wife. TRACEY WILSON and his staff at Germain Fords used cars, did an outstanding job of cleaning, waxing, polishing, and painting and adding the side louvers the exact color of the car. On a special note KARL in the finance department also was very friendly and helpful. They had it setting in the new car show room with a big red bow on it when we arrived. I suprised my wife that day, it was the nices gift that she had ever recieved for Christmas. It was truely a memory that both of us will never forget. All of this was made possible by the staff at GERMAIN FORD. They should be commended for their outstanding service to go along with the sale. We were extremaly satisfied with the car and the service. I would highly recommend GERMAIN FORD to buy your next car from. Thank you, John R. Dean More
Rex and the team at Germain were amazing to deal with. They went above and beyond to ensure I got a great vehicle in time for a family vacation. It was evident that they cared about me as a person not ju They went above and beyond to ensure I got a great vehicle in time for a family vacation. It was evident that they cared about me as a person not just making a sale! I would call Rex a friend after my car buying experience at Germain :) More
I want to thank Robin and Jason for their help. I think it goes unsaid that most people are reserved when going to a dealership. Will they overcharge me? They are sales people and it is their job to conv it goes unsaid that most people are reserved when going to a dealership. Will they overcharge me? They are sales people and it is their job to convince me of an auto. Will I be approved? Will I be there all day? Will I get something reliable? It is scary and overwhelming. Well, Robin took all the guess work out. We were in dire need of a vehicle, and fast. We had little money, bad credit, and a lot was riding on our being able to purchase a vehicle. Well, they made it happen. And we couldn't be happier. They (Robin and Jason) were extremely friendly, but not overbearing. And with little to work with, got us into a car that night. I give them and overall rating of 5.0 ! Gold stars for all. Thank you. Jeanine Boatman More
I came to Germain Ford to purchase a used Ford F-150. I was referred to Ryan Hauger, who assisted me in my search. I'd seen a 2008 Lariat edition on the website, which I wanted to see first. He pulled it was referred to Ryan Hauger, who assisted me in my search. I'd seen a 2008 Lariat edition on the website, which I wanted to see first. He pulled it around, and was very diligent about answering my questions. From start to finish, the process was overall a positive one. I feel that the bottom line price (window and optional extended service agreement) was a positive investment for me, and left feeling as though I'd purchased a quality truck from a reputable dealer. Ryan helped to make this process smooth, and I would return there for future vehicle needs. More
I have leased or purchased my last 4 vehicles from this dealership and although I have worked with a different salesperson each time the experience was similar. Friendly, low-pressure sales and complete p dealership and although I have worked with a different salesperson each time the experience was similar. Friendly, low-pressure sales and complete professionalism at all times. I would highly recommend this dealership. More
My experiences at Germain Ford has kept me coming back for about 10 years now. Rex is awesome! He took his time with me, showing me so many cars but not pressuring me to buy any of them. He wanted to get for about 10 years now. Rex is awesome! He took his time with me, showing me so many cars but not pressuring me to buy any of them. He wanted to get me into a car that I would love and he did. I also asked him to keep an eye out for a car for my son. We just brought it home tonight and he is out driving it. He loves his car too. I can't express enough how this dealership took such great care of me and made me feel like I am a very good friend. They are down to earth and didn't treat me with the "you are a woman" attitude that I have gotten from other dealerships. I truly love everyone who I came in contact with. Great personalities, great guys! Germain Ford has the best staff and I highly recommend them to anyone looking for a top quality pre-owned vehicle. More
We are extremely happy with our car shopping experience. Robin took great care of us. She was kind, knowledgeable and attentive. We got a great vehicle (2011 Ford Escape XLT) for a great price. Not only d Robin took great care of us. She was kind, knowledgeable and attentive. We got a great vehicle (2011 Ford Escape XLT) for a great price. Not only do they sell you a car, but treat you well and with respect. Robin followed up after the sale to make sure we were happy with our purchase and to see if we had any questions. We definitely will buy our future vehicles from Robin at Germain Ford. More
Joe Aulette was wonderful to work with. He answered all of my questions, did not try to pressure me into something that I did not want or could not afford, and he made the car buying experience a very plea of my questions, did not try to pressure me into something that I did not want or could not afford, and he made the car buying experience a very pleasant one. Joe was also always available to answer my questions and help me out during the buying process. I would HIGHLY recommend this dealership, and especially Joe, to anyone looking for a new or used car. More
After sale customer service is the worst I've ever dealt with. Have several items listed on the contract which need repaired. Still trying to have these repaired after nearly 1.5 months. When I call the with. Have several items listed on the contract which need repaired. Still trying to have these repaired after nearly 1.5 months. When I call the dealership, I cannot get anyone to return my calls. I called 7 times in one day just to talk to someone about a brake vibration that was to be fixed. Finally had that repaired but waited 5 hours on a Saturday morning. The car had not even gone into the bay before I had to speak to the mgr. to get someone to look at it. There were 3 other people that had to complain for waiting too long on this same date. This particular brake issue should not have been an issue according to the sales rep. because all their cars go through a thorough pre-sales inspection. Clearly not the case since the rotors needed turned and machined. Now I cannot get a return call on a crack in the front window that needs repaired that is listed on the contract as to be repaired. I've called 3 times today but keep leaving messages for people to return my call since the sales person that "approved" this contract is no longer employed by the dealer. I also have the Germain Advantage. What advantage is this if they do not treat their customers with some respect? My family and I have bought over 8 cars in 10 years and I will not return to Germain again. One of reasons I went to Germain was their "supposed reputation." I am very disappointed. This will be my last purchase there as well as any of my family members, friends, and co-workers. More
We have been doing business with Germain Ford for many years now. The service is excellent and the staff is very knowlegable. My wife and I purchased two new vehicles from Scott Cropper over the weekend. years now. The service is excellent and the staff is very knowlegable. My wife and I purchased two new vehicles from Scott Cropper over the weekend. Scott is the utltimate professional focused on listening and accomodating to our transportation needs. No pressure sale! More