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Germain Ford of Columbus

Columbus, OH

4.6
461 Reviews

7250 Sawmill Road

Columbus, OH

43235

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Showing 461 reviews

January 04, 2011

For five years my wife has wanted the new Mustang body style. I told her that one day we would get her one. She told me that it had to be Ice Blue and had to have side louvers. So this year I thought i More

by lobo21881
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TRACEY WILSON
December 27, 2010

Rex and the team at Germain were amazing to deal with. They went above and beyond to ensure I got a great vehicle in time for a family vacation. It was evident that they cared about me as a person not ju More

by warnickb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rex Osborne, Rex Osborne
December 23, 2010

I want to thank Robin and Jason for their help. I think it goes unsaid that most people are reserved when going to a dealership. Will they overcharge me? They are sales people and it is their job to conv More

by jboatman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin and Jason
December 21, 2010

I came to Germain Ford to purchase a used Ford F-150. I was referred to Ryan Hauger, who assisted me in my search. I'd seen a 2008 Lariat edition on the website, which I wanted to see first. He pulled it More

by chizzylicious
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Hauger
December 21, 2010

I have leased or purchased my last 4 vehicles from this dealership and although I have worked with a different salesperson each time the experience was similar. Friendly, low-pressure sales and complete p More

by pickuptruck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Mayer
December 21, 2010

My experiences at Germain Ford has kept me coming back for about 10 years now. Rex is awesome! He took his time with me, showing me so many cars but not pressuring me to buy any of them. He wanted to get More

by angel307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
4, Rex Osborne
December 20, 2010

We are extremely happy with our car shopping experience. Robin took great care of us. She was kind, knowledgeable and attentive. We got a great vehicle (2011 Ford Escape XLT) for a great price. Not only d More

by grapeeyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin ThomA
December 20, 2010

Joe Aulette was wonderful to work with. He answered all of my questions, did not try to pressure me into something that I did not want or could not afford, and he made the car buying experience a very plea More

by klh5779
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Aulette
December 14, 2010

After sale customer service is the worst I've ever dealt with. Have several items listed on the contract which need repaired. Still trying to have these repaired after nearly 1.5 months. When I call the More

by frankturner45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William Gillis
Dec 30, 2010 -

Germain Ford of Columbus responded

After speaking with all four Sales Managers and the Service Manager, we can find no evidence of any recorded phone conversations or email dialog, directed to these staff members, regarding Mr. Frank Turner’s service concern. As Mr. Turner has not contacted Germain Ford’s management staff, or myself, we must conclude all concerns were addressed to his satisfaction during the 4 1/2 hour, no charge, brake service visit, on 11/13/2010. Mitchell Gadd General Manager

October 26, 2010

We have been doing business with Germain Ford for many years now. The service is excellent and the staff is very knowlegable. My wife and I purchased two new vehicles from Scott Cropper over the weekend. More

by amurphy003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cropper, Mitchell Gadd, Mitchell Gadd, Scott Cropper
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