Germain Ford of Columbus

We wanted to buy a Ford from Germain but kept getting the run around and never received any information on available inventory. When we went up there, the inventory was sparse, and the sales person was not run around and never received any information on available inventory. When we went up there, the inventory was sparse, and the sales person was not even knowledgeable enough to say when new cars were coming in. Went to Jim Keim to buy our Ford, and will now do business with them. More

After coming home from spending a year with the US Army in Baghdad, Iraq, I was in need of a vehicle. I had my eye on a 2008 Ford Fusion and from doing some extra research on the internet, specifically on in Baghdad, Iraq, I was in need of a vehicle. I had my eye on a 2008 Ford Fusion and from doing some extra research on the internet, specifically on this site (DealerRater), I saw several good reviews on Germaine Ford and specifically on Kris Rivers. Kris is a young and up-and-coming car salesperson. What I liked about Kris was his transparency and honesty with me during the sale process. He was not pushy and he did try to get me buy a car that I did not want. After working and negotiating with Kris for almost a week, I bought my Ford Fusion. Kris provided excellent customer service and is an outstanding professional. If you go to Germaine Ford, ask for Kris Rivers and expect an excellent customer experience! More

the sale person was very professional. there was no pressure to buy and the test drive was great.car was very clean and looked new. pressure to buy and the test drive was great.car was very clean and looked new. More

Lee Green is a consumate professional car saleman! Knew his products, was pleasent with both my wife and myself. Took the time to allow us to drive what we explained we were looking for. Was not pushy an his products, was pleasent with both my wife and myself. Took the time to allow us to drive what we explained we were looking for. Was not pushy and we took three trips before we decided to purchase. His promises have been delivered on and to date, we are very satisfied with the purchase experience. His followup has been timely and to the point! We look forward to a long-term relationship with Germaine Ford! More

The salesperson was very friendly to me and got to know my family and what I was looking for in a car. He was friendly and personable every time I spoke with him on the phone, during the sales process and my family and what I was looking for in a car. He was friendly and personable every time I spoke with him on the phone, during the sales process and even after the sale was completed. The salesman was a great person to deal with. More

Germain was a great dealership to go to for my service Germain was a great dealership to go to for my service repairs. I brought my car in for an issue with my front tire axel at 6pm and their service t Germain was a great dealership to go to for my service repairs. I brought my car in for an issue with my front tire axel at 6pm and their service team had it all fixed and finished by 9:30pm the same night. I was completely amazed by this and their quality of work. I appreciated all the effort and dedication of their team put in at the end of their day. I also wanted to put in a good word for Paul. He was very personable and was a great help in assisting me to properly diagnose what I was hearing with my car. I feel he really took care of me as a customer. I am really happy with the service I received and am very excited to have a car that drives smooth again. More

Being a first time car buyer I was not sure what to expect, Jason, John and Tracy made feel extremly comfortable throughout the entrie process. From working through the financing of my new/used car to expect, Jason, John and Tracy made feel extremly comfortable throughout the entrie process. From working through the financing of my new/used car to the trade in of my old truck they were professional, helpful and very knowledgeable. I thank you guys at Germain for the all the help! If ya need me ill be out and about in my new fusion! More

When I saw the Sport Trac truck of my dreams, I swooped in to purchase it from Germain. Expecting a hard sales push given I'm a woman, I was delighted by the attitude and friendliness of the associates I d in to purchase it from Germain. Expecting a hard sales push given I'm a woman, I was delighted by the attitude and friendliness of the associates I dealt with. I ended up purchasing the vehicle. I called to schedule an appointment for service, and while I initially experienced very friendly voices on the other end of the phone, my initial experience was challenging and frustrating in terms of having the truck's oil changed along with some touch-up work as part of the agreement when I purchased the truck. I struggled to find someone who could help me work through the situation given my salesperson had left the business. Thank goodness for Ralph. With pinpoint attention to detail, he personally apologized for the glitch I had experienced and personally stepped forward to take care of my issue. Upon my arrival for service, you would think I was a VIP. Dean opened my door to greet me and it felt as if they (he and Ralph) were falling all over me to step-up the customer service given my initial frustration. As I waited in their lounge with convenient access to wireless for my laptop, I noticed that the stellar customer service I was receiving was that others in the lounge waiting on their cars were receiving as well. It felt good to know that the customer service was genuine for everyone, and not just to make up for a rocky start. When they took me back to see my truck, I was shocked. There it sat...beautifully washed, waxed, and the work handled to perfection. Donny personally oversaw every detail and that truck...well, I can only say that when I got to work every guy in the parking lot was drooling...not over me, but over my Sport Trac. Thank you Germain. You've won me as a customer. Not only because you did the right thing to fix an issue I was having, but because you allowed yourself to be accountable and not make excuses. Through conversation with these three friendly gentlemen, I came to realize that they have been with the company for quite some time. Obviously, they make a tremendous team and one that was sincerely interested in providing the absolute best customer service possible. Kudos to you all. I'll be back. In fact, I've already shared my story with many friends and family, encouraging them to purchase their vehicles from Germain. At Germain, you can say "so long" to all the car salesman jokes and enjoy the refreshing feeling of being treated with respect. Then you can go back to your typical lawyer jokes ;) More

My experience was one of the best I've ever had in trading in and buying a new car...I have shopped at BMW and at Volvo and found this experience just as good or even better...To me it all starts with trading in and buying a new car...I have shopped at BMW and at Volvo and found this experience just as good or even better...To me it all starts with how friendly your sales representative is and if you really believe he/she has your best interest in mind while still making a profit of course..Lee Green did this for me. He was awesome. I will buy many cars from Germain because of my experience in dealing with Lee Green....Thanks Lee !!!!!!! More

My old car was in need of a variety of expensive car repairs and I had had enough. I needed to buy another car in a hurry and was kinda stressed out. I was in the market for a Nissan or maybe a Honda, b repairs and I had had enough. I needed to buy another car in a hurry and was kinda stressed out. I was in the market for a Nissan or maybe a Honda, but definitely NOT a Ford. I looked all over and wasn't finding what I was looking for, especially for the money. My husband is into Fords and kept trying to get me to look at the Ford Fusion. When I wasn't looking, he pulled into the Germaine Ford lot. I didn't even want to get out of the car. Luckily Kris came out before my husband and I got into a fight over cars. Kris was great! Professional, laid-back, good sense of humor, knowledgeable about cars, and NOT PUSHY. I felt like he wanted to help us find a car that would make me happy and not just to get another sale. Honestly, we went to several dealerships in and around Columbus and the experience was not good. I felt like no one really wanted to help us. Of course that all changed when we met Kris. Actually, everyone at the dealership was very nice and helpful. I bought a Ford Fusion and am happy with my purchase. My husband still can't believe he convinced me to buy a Ford! I would recommend Kris and Germaine Ford to all of my family and friends. It was a good experience. More