Germain Ford of Columbus

My buying experience at Germain Ford was very positive. My saleperson John Carl was topnotch. He was low pressure and very knowledgable and got me into the vehicle that was right for my needs. I test drove My saleperson John Carl was topnotch. He was low pressure and very knowledgable and got me into the vehicle that was right for my needs. I test drove several models. Even after the sale it has been several months and John has been courteous to keep in touch to make sure I was satisfied and offered any services if needed, including just dropping the vehicle by for a carwash. I would highly recommend him. More

We had the best Sales Rep and Finace Manager: Scott Cropper and Jason Spires! They did wonderful and I highly recommend those gentlemen to anyone! They went over and above they're duty for Outstanding Cropper and Jason Spires! They did wonderful and I highly recommend those gentlemen to anyone! They went over and above they're duty for Outstanding Customer Service and One on One the whole way through the process. They stayed and walked and talked us all they way through till we left the lot with not ONE Vehicle but Two! I will have them again! and I have made it public what kind of service they gave us. My husband and I couldn't be happier. They're customer service was again outstanding. They waited on us like we were royal. We were impressed to know end! If there were more sales/finance reps like these gentlemen I would have bought a long time ago. Sincerely Mary Rader More

I purchased a vehicle at Germain Ford early in 2011, but was not happy with the overall experience. I expressed my concerns in a Ford survey at that time. I did not receive a response from Ford or Germain was not happy with the overall experience. I expressed my concerns in a Ford survey at that time. I did not receive a response from Ford or Germain. Nevertheless, I went back to Germain Ford recently to again purchase a new vehicle. This dealership is very close to my home and, therefore, is the obvious choice. The salesman at Germain was friendly and knowledgeable. However, the vehicle I wanted was not in stock. I asked if they could "search" for the vehicle I wanted, but was told no. I did some research on the internet and located the vehicle I wanted at another Ford dealership 40 miles from my home. This was the closest dealership that had the vehicle I wanted. It was a completely different experience at the other dealership. The salesman and sales manager seemed very interested in making me a happy customer. The people there, overall, were much friendlier and were interested in me. There were several other customers in the showroom while I was there and it seemed that all of them were happy. I would have much preferred to purchase the vehicle from a dealership closer to home. However, the difference in the quality of customer service was striking. More

First time buying a car. Recieved a complimentary car wash and gas fill up. Told lee what kind of car i wanted so i didn't have to look arond too long, which was nice. I'm enjoying the car and will come wash and gas fill up. Told lee what kind of car i wanted so i didn't have to look arond too long, which was nice. I'm enjoying the car and will come back again. More

This is the second vehicle I bought from Lee Green at Germain Ford, a new 2012 Escape. He work hard with my wife and I to find the vehicle for are needs and price range. Which lead up to happly buy are n Germain Ford, a new 2012 Escape. He work hard with my wife and I to find the vehicle for are needs and price range. Which lead up to happly buy are new vehicle. More

I had a bad experience with another dealership and went to Germain Ford for service. They were excellent and fixed the matter the first time. I am very pleased and highly recommend their service departme to Germain Ford for service. They were excellent and fixed the matter the first time. I am very pleased and highly recommend their service department. I now take all my cars to Germain. More

Working with John was a very simple, low pressure experience. I worked with him off and on for a month or more before I finally made the decision to move on a new car. I appreciate all the patience h experience. I worked with him off and on for a month or more before I finally made the decision to move on a new car. I appreciate all the patience he showed in sticking with me while I test drove various vehicles and allowed me to put some thought into my decision. More

By far the most knowledgeable and friendly salesman I have ever worked with. The other dealers we visited made me rushed and were very rude when I did not buy a car in the first 45 minutes. John Carl was have ever worked with. The other dealers we visited made me rushed and were very rude when I did not buy a car in the first 45 minutes. John Carl was patient and understood that a car purchase was a major decision. He even understood when I did not want to buy what was on the lot and wanted to order from the factory. My experience with Germaine, especially John Carl, was extremely positive and would highly recommend them to all my friends and family. More

I had a great experience with this dealer. My Salesman- John Carl- was very nice and helpful. I will recommend him to friends interested in purchasing a car. John Carl- was very nice and helpful. I will recommend him to friends interested in purchasing a car. More

Lee was extremely helpful. He set up my cell phone for hands free incar use. Only one set of keys were available when I picked the car up. Lee followed up and called me to let me know he had secured a sec hands free incar use. Only one set of keys were available when I picked the car up. Lee followed up and called me to let me know he had secured a second set. While getting my first free service, I walked to the showroom to look around and Lee was there. He was his normal outgoing and friendly self. More