Germain Ford of Columbus

By far the most knowledgeable and friendly salesman I have ever worked with. The other dealers we visited made me rushed and were very rude when I did not buy a car in the first 45 minutes. John Carl was have ever worked with. The other dealers we visited made me rushed and were very rude when I did not buy a car in the first 45 minutes. John Carl was patient and understood that a car purchase was a major decision. He even understood when I did not want to buy what was on the lot and wanted to order from the factory. My experience with Germaine, especially John Carl, was extremely positive and would highly recommend them to all my friends and family. More

I had a great experience with this dealer. My Salesman- John Carl- was very nice and helpful. I will recommend him to friends interested in purchasing a car. John Carl- was very nice and helpful. I will recommend him to friends interested in purchasing a car. More

We had the best Sales Rep and Finace Manager: Scott Cropper and Jason Spires! They did wonderful and I highly recommend those gentlemen to anyone! They went over and above they're duty for Outstanding Cropper and Jason Spires! They did wonderful and I highly recommend those gentlemen to anyone! They went over and above they're duty for Outstanding Customer Service and One on One the whole way through the process. They stayed and walked and talked us all they way through till we left the lot with not ONE Vehicle but Two! I will have them again! and I have made it public what kind of service they gave us. My husband and I couldn't be happier. They're customer service was again outstanding. They waited on us like we were royal. We were impressed to know end! If there were more sales/finance reps like these gentlemen I would have bought a long time ago. Sincerely Mary Rader More

Lee was extremely helpful. He set up my cell phone for hands free incar use. Only one set of keys were available when I picked the car up. Lee followed up and called me to let me know he had secured a sec hands free incar use. Only one set of keys were available when I picked the car up. Lee followed up and called me to let me know he had secured a second set. While getting my first free service, I walked to the showroom to look around and Lee was there. He was his normal outgoing and friendly self. More

When I was in the market for a used truck lee was very helpful in the process. He listened to what I was looking for and made the entire experience quick and enjoyable. helpful in the process. He listened to what I was looking for and made the entire experience quick and enjoyable. More

I had a good experience purchasing my new car with Lee. He was very informative and charasmatic. I wasn't expecting to purchase a car that day but he was so helpful and got me a great deal! He was very informative and charasmatic. I wasn't expecting to purchase a car that day but he was so helpful and got me a great deal! More

Lee Green was recommended to me from a previous customer. I was looking for a 2009 Shelby GT 500 Mustang. I contacted Lee on Monday and had the car on Thursday. He even went to Detroit to pick the car up I was looking for a 2009 Shelby GT 500 Mustang. I contacted Lee on Monday and had the car on Thursday. He even went to Detroit to pick the car up for me. The car arrived with a minor wheel blemish that was taken care of with no cost to me. I would highly recommend Lee to any other Mustang purchasers. More

Ok, we would recoommend Ryan Hauger at Germain Ford because he went along with everything we wanted him to do for us. He didn't rush us around. He had things done to the car we saked him get fixed, he because he went along with everything we wanted him to do for us. He didn't rush us around. He had things done to the car we saked him get fixed, he worked with us on the price,and he treated us as if he wanted our return business some day as well as us sending car buyers his way. More

I have purchased many cars (5 and 1 lease), from Dick Ruhl and Germain Ford because of one person. Ricart sometimes was a few dollars cheaper, Lee Greens word and integrity and the service he provided b Ruhl and Germain Ford because of one person. Ricart sometimes was a few dollars cheaper, Lee Greens word and integrity and the service he provided before, during and after the sale, is what kept me coming back. We will be back for my sons pick-up truck. Jeff Polhemus 614-562-1887 More

In reply to the attached email: This has to be about In reply to the attached email: This has to be about the most unprofessional dealership I have EVER had the misfortune to do business with. Went In reply to the attached email: This has to be about the most unprofessional dealership I have EVER had the misfortune to do business with. Went in for my SECOND Ford Mustang as I had purchased my first from them in 2007. The first was a car that was just something off the lot and this time I really wanted to order the car of my dreams instead of just settling. HUGE MISTAKE ON MY PART. I was promised a build and ship time of about 6-8 weeks and promised regular updates via phone and email up until the car arrived at the dealership. Now I fully understand things can happen but I was absolutely floored that the dealership took my deposit and would not provide ANY information about the whereabouts or status of said order for over 8 weeks despite repeated calls and contacts. The most I ever got was the repeated "I'll have my supervisor call ya' tomorrow man, promise!" and of course they never did. Finally, I was reduced to driving back to the dealership myself to request a refund on the deposit as I couldn't tell if they even submitted the order to Ford. Only upon arrival was sales agent (miraculously) able to tell me the car was indeed on order and due to arrive in about a week. I informed him at that time I was STILL (albeit annoyed)interested in the car and would still like for them to call me when it arrived. Order placed and deposit was taken April 1st...refund requested and received May 20th....it's mid-OCTOBER...and I'm still waiting for a call. Thanks for the awesome service...I hope it was worth losing a previously loyal customer. Chris "Wanted to thank you for your purchase once again. I hope everything is treating you well. This month at Germain Ford we are having a contest with all the sales people here. As you all know I take my career very serious and would love the positive feed back. I wanted too see if I could take a few minutes of your time go to one of these websites or both of them and talk about your experience here at Germain Ford and Myself. Thanks again everyone and please call me if you have any questions about anything." Ryan Boomer Hauger Germain Ford 7250 Sawmill Rd Columbus, OH 43235 Sales Consultant More