Germain Ford of Columbus

As soon as I drove in to the service line, I was promptly greeted by service advisor Mike Harris and another worker (to put plastic on the seat), were very friendly. When service was done, Mike took the t greeted by service advisor Mike Harris and another worker (to put plastic on the seat), were very friendly. When service was done, Mike took the time to answers some questions I had. The service staff are very friendly and polite. More

I was greeted promptly when I arrived. Lori was very understanding and friendly; she answered all of my questions and sent my concerns to the service people. The gentleman who brought my car back, in u understanding and friendly; she answered all of my questions and sent my concerns to the service people. The gentleman who brought my car back, in under an hour for a list of services, was very helpful and patient. Overall, with time and quality, top-notch! I love working with Lori! And they washed my car! More

There was a miscommunication about the number of free oil changes that I was supposed to receive. I was only supposed to receive one, but they gave me the number of oil changes that I thought that I was supp changes that I was supposed to receive. I was only supposed to receive one, but they gave me the number of oil changes that I thought that I was supposed to get for free. They were very friendly despite this miscommunication. The service was fast. Micheal was very nice and joked a lot in a good way. They also went out of their way to wash my car when they did not need to. Always a good experience when I bring my car in. More

I have visited this Service Department Twice in the past 60 Days for different reasons, not related. In both instances, one scheduled, and one a drop in for routine service, the staff at this department ma 60 Days for different reasons, not related. In both instances, one scheduled, and one a drop in for routine service, the staff at this department made me feel that I was the only customer in the place. Customer relations were impeccable, and service was completed quickly, professionally and thoroughly. I can only say that if service was the only consideration for doing business with Germain Ford, your sales staff should be singing their praises to every customer in the show room. They rank with the best in the country, but I can say that of all the Germain Dealerships and Service Departments my family has done business with in the past in the Columbus area. More

I have been servicing my 2006 Freestyle and 2009 Edge here since they were new. ALWAYS have been treated in a friendly, helpful manner and had all my questions and concerns dealt with successfully. Good here since they were new. ALWAYS have been treated in a friendly, helpful manner and had all my questions and concerns dealt with successfully. Good job to all! More

I have been coming to Germain Ford for a t least the last 8 years the service has always been exceptional and I tell everyone that they should go there. 8 years the service has always been exceptional and I tell everyone that they should go there. More

I was looking for a new vehicle and went to Germain Ford on Sawmill on the advice of my sister and brother-in-law. They highly recommended Scott Cropper in sales and Dan Cook in service, so I visited the de on Sawmill on the advice of my sister and brother-in-law. They highly recommended Scott Cropper in sales and Dan Cook in service, so I visited the dealership and was also impressed. I bought a Ford Escape at the dealership, and have it serviced there, even though I don't live in Columbus. I know my Escape will be well taken care of at Germain. More

My overall experience was great until I began to see how DISHONEST SHANE KITTS IS. The experience went downhill from there. all of the other employees I worked with were fantastic!! DISHONEST SHANE KITTS IS. The experience went downhill from there. all of the other employees I worked with were fantastic!! More