Germain Ford of Columbus

I recently purchased a 2010 Ford F150 Lariat and posted a comment about Shane and Zach. Three days after that purchase I returned (Monday 11 March) to the service department to have my keyless entry and a k comment about Shane and Zach. Three days after that purchase I returned (Monday 11 March) to the service department to have my keyless entry and a key fob reset/programmed. I was greeted by Jeff Hoover upon entering the service area. Within just a couple minutes my truck was taken to have the work completed. I don’t believe I was in the dealership more than 30 minutes and my service was complete. While waiting that short time Jeff and I began talking as he too is a Ford truck owner. We discussed everything from frequency of oil changes, tire rotations, and replacement tires that we each favored on our trucks. Though Jeff had work to complete he still continued to talk with me while doing so. This is the service everyone desires but do not always receive. Thanks Jeff! More

This was a very friendly transaction. I laid low for 6 weeks after my first visit and was not pestered with phone calls. When I decided to buy, I got the price I was looking for without any haggling/ has weeks after my first visit and was not pestered with phone calls. When I decided to buy, I got the price I was looking for without any haggling/ hassles typical dealer games, no high pressure. Ben and everyone else was very helpful, and got a demonstration of the Sync tech before we left. Overall a positive experience. More

Ben Westbrook was helpful, sincere and caring through the entire purchase process. When we had a slight issue with the title a few days after the purchase, a call to Ben was all we needed. He promptly conn entire purchase process. When we had a slight issue with the title a few days after the purchase, a call to Ben was all we needed. He promptly connected us with a person who resolved the issue immediately. More

John is an excellent salesman. Very fair and just a great guy to deal with. He made the entire experice very easy and non-threatening. guy to deal with. He made the entire experice very easy and non-threatening. More

I have visited this dealership 5 times in the last 5 years and have not purchased a vehicle until today. On my previous visits for some reason I just couldnt come to an agreement over a vehicle. I wor years and have not purchased a vehicle until today. On my previous visits for some reason I just couldnt come to an agreement over a vehicle. I work just down the street and decided to give it one more try. The experience I had today was 180 degrees from my previous visits. I was greeted by Zack Manning immediately and this was one of the best experiences I have "EVER" had at any dealership. I explained what I wanted with both my trade in and purchase. We test drove the vehicle I researched on line and I loved it. What a clean vehicle. After the test drive Zach took my information and introduced me to Shane Kitts. Another fantastic experience. You see I didnt have to repeat anything because Zach had covered every piece of information I gave him with Shane. Within minutes we agreed upon a deal. This was clearly a no hassle, no stress environment that every car buyer wishes for. As I was preparing to depart in my 2010 F150 Lariat I asked for additional business cards from both Zach and Shane to give to my co-workers. If you ever want great customer service when purchasing a pre-owned vehicle you "MUST" stop by Germaine Ford and ask for Zach Manning and Shane Kitts. Oh, and just so you know, it took less than 10 minutes to review and sign "all" of the paperwork. Great experience.....Thanks Zach and Shane. More

My husband and I experienced electrical problems with our Ford Ranger while driving from Toronto to Florida. We stopped in to Germain Ford of Columbus Ohio as we had stayed in a town nearby the night before Ford Ranger while driving from Toronto to Florida. We stopped in to Germain Ford of Columbus Ohio as we had stayed in a town nearby the night before. Prior to arriving at the dealership, we had resigned ourselves to the possibility of a one or two day delay in our trip while waiting for an appointment with the dealer, servicing, etc. Dean Mosier and Jim Scott treated us like royalty. They were able to look into the truck's problem almost immediately, even though we literally showed up at the dealership unannounced and without an appointment. Within two hours, Jim had identified and fixed the problem. Then he took the time to explain what had caused the problem and even wrote out a detailed report that we could take back to our dealership in Canada. Both of these gentlemen went out of their way to make sure that our trip was delayed as little as possible. We were so impressed with their professional and caring attitude. Further, every one that we met in the service department was friendly and quite sympathetic of the plight of two cold Canadian seniors just trying to get to the warmth of a Florida winter. Both my husband and I would highly recommend servicing of Ford products by this dedicated team. More

Ryan was very informative and knowledgeable about our New Ford F-150. We were debating between a Silverado and F-150 . f it wouldn't have been for Ryan we might not have purchased the F-150. He was very str Ford F-150. We were debating between a Silverado and F-150 . f it wouldn't have been for Ryan we might not have purchased the F-150. He was very straightforward about Ford's inability to be competitive on price. Ryan's approach was very effective and worked with his management to present an acceptable deal even though it ended up still costing more than the Silverado. The best part is that the entire process took less than an hour. I would recommend Ryan to anyone looking for a vehicle. More

When I first came to Germain and talked to Ryan I wasn't quite ready to purchase, but he spent the time and was very patient. It was several months before I decided to buy and I didn't think about g wasn't quite ready to purchase, but he spent the time and was very patient. It was several months before I decided to buy and I didn't think about going anywhere but back to see Ryan. I was specific about what I wanted and they were able to find a car at another dealer. The price negotiation was quick, financing was a breeze and overall I had a great experience. Since buying I've worked with service a few times and they have also been very good to deal with. More

My experience with Germain Ford and everyone we dealt with was nothing less than amazing. I started out by doing an online chat with Tasha whom I thoroughly enjoyed chatting with. She set an appointmen with was nothing less than amazing. I started out by doing an online chat with Tasha whom I thoroughly enjoyed chatting with. She set an appointment up with Kris Rivers. Kris was very personable and seemed to genuinely enjoy his job. He took his time to answer all of the questions we had in regards to purchasing my new (to me) vehicle. I went in there knowing exactly which vehicle I wanted and he did not try to talk me into something I didn’t want. We brought our 9 year old son with us and he treated him like he knew him all of his life. It was hard to keep him calm during the whole process but Kris helped keep him occupied and talked to him a lot. The financing portion was a piece of cake too! The gentleman in finance was very easy to work with and once the paperwork was done he got us out of there fairly quickly. I would HIGHLY recommend going to Germain to purchase a vehicle to anyone! Thanks for everything guys! More

I can't remember the finance gentlemens name but he should also be thanked for doing a great job. We were greated warmly, expedited through the process nicely and enjoyed doing business the people we should also be thanked for doing a great job. We were greated warmly, expedited through the process nicely and enjoyed doing business the people we worked with. The only comment have relative to improvment opportunities is it took to long to get to the finance department to finalize the deal. Once we got there it went very well and we were on our way. Both Shane Kitts and Kris Rivers were great to deal with!! More