Germain Ford of Columbus

My experience was a good one. Everybody was real nice and friendly at the dealership. I would definitely recommend this dealer to a friend and my guy Zach Manning made it real easy and smooth and answere and friendly at the dealership. I would definitely recommend this dealer to a friend and my guy Zach Manning made it real easy and smooth and answered any questions i had. Kinda sad i had to go all the way to a Ford dealer to get a Chevy but oh well at least i got it. More

The Sales, Service and management staff at Germain do a outstanding job. They appreciate your time and desire to purchase a auto at their site. Whether it is New or used. They perform at the same high lev outstanding job. They appreciate your time and desire to purchase a auto at their site. Whether it is New or used. They perform at the same high level of expertise, professional and helping you to achieve your goal of purchasing a auto. My personal experience was very comfortable, I worked with my sales rep - Rex and relayed my exact needs and prices. he followed up with choices and the next day , We concluded and finished the purchase. The Sales management led by Shane were very knowledgable and worked hard to get the paperwork / business expediated as quickly as possible. The service dept. followed up on my questions and checked out the auto to my satisfaction . They are outstanding. They have always set the example of knowledgeable, professional, caring support for You and your auto. I want to acknowledge the entire staff of Germain Ford and greatly admire their teamwork and dedication to helping me with selecting a auto. They are all fine examples of the Ford spirit, professional, loyalty to their products and company. I am a long time customer of Ford, starting when this dealership was Dick Ruhl then Germain Ford. I don't intend to ever change. This dealership is a prime example of Ford and the company's support. John D. Cardenas More

I had a wonderful experience dealing with the two professionals Kris Rivers and Shane Kitts. Both were extremely helpful and went all the way to ensure I was happy with my purchase. Kudos to Both of professionals Kris Rivers and Shane Kitts. Both were extremely helpful and went all the way to ensure I was happy with my purchase. Kudos to Both of Them! More

Dear Germain Ford, A few weeks ago I wasn't Dear Germain Ford, A few weeks ago I wasn't expecting my car to stall on the freeway especially after I had just taken it to the mechanic. I came t Dear Germain Ford, A few weeks ago I wasn't expecting my car to stall on the freeway especially after I had just taken it to the mechanic. I came to Germain looking for a good deal on a used German car. I had been driving automatic for years and wasn't intending to purchase a stick shift at all. Never the less I wanted to give it a shot and it turned out to be the best decision ever. I love driving manual now and will never go back. Jerry had more confidence in me than I did in driving the car which made the whole process of learning that much more fun. Shane really went the extra mile to work within my budget and find a loan that was reasonable. When one of the tires blew from a puncture the day I purchased the car, they assumed full responsibility given the surrounding construction and replaced all the tires. Jerry even made sure the tank was full and the car was clean before I left. This is the first car I've bought from a dealer and it's going to be the experience by which I will measure all my future ones with buying cars. The standards of service and customer care here are absolutely outstanding. Germain gets 5 stars across the board. Thank you so much for everything. More

I had a very positive experince here and John was very easy to work with. I felt no pressure... That was very important to me. John listened to want I wanted and worked very hard to get me want I wanted easy to work with. I felt no pressure... That was very important to me. John listened to want I wanted and worked very hard to get me want I wanted, he fought for me, that is nice, some one to go to bat for me..... Thanks John... S. Coles. I will be sending all of my friends to John when they are in the field for a car, new or used. More

Purchased a 2013 Ford Focus SE on 3/12/2013. I was looking for a car like the Honda CIvic but with a hatchback, and the Focus filled that need nicely. My salesperson, Zack Manning, was outstandin looking for a car like the Honda CIvic but with a hatchback, and the Focus filled that need nicely. My salesperson, Zack Manning, was outstanding, giving me all of the information I needed in a professional manner. (Come on, Germain, how about putting Zack's picture on DealerRating?) I dealt with a number of salespeople at many dealers in looking for a new car, and Zack was the best in every way. The deal was fair and took very little time. I got a fair value for my trade-in. I could probably saved a couple of hundred dollars driving between Ford dealers, but the professional and friendly attitude at Germain locked up the deal. I would also like to thank CJ for going over every aspect of the car with me. With the complicated electronics in new cars, every dealer should have someone like CJ to go over ALL of the details. He did a better job of explaining things than the poorly written Ford Manual. More

Very knowledgable and helpful. They say there is no haggle room on price but if you stay firm they will usually come down to a more reasonable offer. They understand that the consumer wants the best d haggle room on price but if you stay firm they will usually come down to a more reasonable offer. They understand that the consumer wants the best deal, but that they also have to make a profit. More

We had a great experience over a few days finding the perfect vehicle, thanks to Spencer. We also appreciated the open,respectful communication with Shane. perfect vehicle, thanks to Spencer. We also appreciated the open,respectful communication with Shane. More

Ben was great. Very attentive and he blended his personality with ours. He was willing to show all features of the vehicle and worked with us throughout the process. personality with ours. He was willing to show all features of the vehicle and worked with us throughout the process. More