Germain Ford of Columbus

wonderful experience in purchasing my new escape Chris Andreas was a wonderful help and easy to deal with in purchasing my new escape. I whole experience was better than any other buying experience. Chris Andreas was a wonderful help and easy to deal with in purchasing my new escape. I whole experience was better than any other buying experience. More

Lee Green and Germain Ford are top notch! When we walked into Germain Ford last April we were truly just looking and had just begun our quest for a new car. From the used car person we met in When we walked into Germain Ford last April we were truly just looking and had just begun our quest for a new car. From the used car person we met in the parking lot on to our sales person Lee Green everyone treated us with respect and courtesy. As a woman and the primary driver he directed information to me. This is refreshing experience because in the past that has not always been the case. The long and short of it we came to look and left the same day having purchased a new car. Lee is the consummate professional and the entire process was painless. I called just this past week with a question and within 24 hours Lee had gotten me an answer. I was solicited for an update for my GPS by email including a Ford logo and while Lee knew nothing about it, when he found out who it was and promised to get to the bottom of it. This is just one example of great follow through. Rod Moon is also a marvel. Whatever my question he finds the answer and even if it's something I should have known never makes me feel foolish for asking. The service department not only graciously washes my car they make you feel as it is their pleasure to do so. I just love the dealership and the people in it. It's been my experience that excellence stems from the management team. It's an attitude that is ingrained. Kudos to all concerned. Most sincerely, Ann King More

Great experience! Went in just to "look" at cars, but happily walked away with a brand new one. Our sales consultant, Jerry Vatow, was awesome. There was never any typ Went in just to "look" at cars, but happily walked away with a brand new one. Our sales consultant, Jerry Vatow, was awesome. There was never any type of pressure, he was very knowledgeable on every aspect of the car and any question that my husband or I threw at him. We ended up spending all day there looking at a bunch of different cars, test driving them, and comparing all the different equipment options until we found two that we both loved. Jerry was so easy to work with and looked up all the different payment options and plans, and then let my husband and I take one of the cars out to discuss all our options over lunch. We came back fairly sure of the car we wanted but asked Jerry to look at one more just to make sure it was the one we wanted. We made our decision and went through all the paper work with the General Manager, which was also a fairly easy process since everything was already laid out for us beforehand and we knew exactly what to expect. It was my first car buying experience and was super easy and laid back. Thanks Germain Ford for a great experience and an awesome new car :) More

Made it so easy! :) This is a year or so late but wanted to acknowledge the wonderful service and experience Kris R gave us with our purchase. The entire staff was extrem This is a year or so late but wanted to acknowledge the wonderful service and experience Kris R gave us with our purchase. The entire staff was extremely friendly and welcoming. Kris Rivers and the other sales people who worked with us made the process seamless and went out of their way to get us a good price. We will definitely return for any vehicle needs we have in the future. More

Best dealership experience I've ever had at any price! First off, I'm not from the area. I live in Northern New Jersey, just outside of NYC. In this area, Ford dealerships are very outdated and un-friendly First off, I'm not from the area. I live in Northern New Jersey, just outside of NYC. In this area, Ford dealerships are very outdated and un-friendly places. I walked into Germain Ford because I wanted to test out the Focus ST. I had spoken on the phone with a Kris Crawford but ended up dealing with a man by the name of Rex. Both men were humble and interested in conversation, neither pushing a sale and instead hooked me in based on service. I test drove the car (which I now own) and loved it, but the thing that stood out the most was the fact that it didn't feel like I was dealing with a Ford dealership. I felt like I was dealing with an upscale retailer that is not commissions or sale based, rather service based. Everyone at the dealer is professional and friendly, offering advice and knowledge on anything you ask. The sale itself was bumpy but that was because my bank had complications- nevertheless, the staff remained professional and even opened early to facilitate a smooth transaction. Due to the out of state registry and other complications, the process was a sure fire mess, but Germain ensured that all documentation and necessary processes were taken care of to make my job easy. Now that I own the vehicle, I only service it 600 miles from home at Germain. The department facilities are clean, new, up-to-date, friendly (Lori was my advisor), informative, smooth and quick. Communication and confirmation is a constant reminder that this dealership CARES about it's customers at every level. I ONLY recommend Germain because it's the only dealership I trust. I've dealt with VW, Mercedes, Jaguar, Ford (in NJ), Maserati, Audi and Porsche... none of them compare to the quality and service I received by Rex, Kris and the rest at Germain. I seldom give 5 star reviews, and if I could, I would give them 10. More

Outstanding This was the best experience I have had purchasing a vehicle. These guys treated us like family. They made the process so simple and smooth. I was ext This was the best experience I have had purchasing a vehicle. These guys treated us like family. They made the process so simple and smooth. I was extremely impressed with the outstanding service they provided. They went above and beyond my expectations even after the car purchase. I will definitely recommend Germain Ford to all my family and friends. Thank you guys for actually taking care of your customers. More

Awesome! Just drove off the lot with my first brand new car. Ken in sales was so nice and not pushy at all. He understood that I needed to work through email Just drove off the lot with my first brand new car. Ken in sales was so nice and not pushy at all. He understood that I needed to work through email and phone calls. He got me the car that I wanted (more than the car I wanted) at a great price. Bill handled my loan and got us in and out so fast. Seriously, I was in his office for maybe a half an hour. The car (2014 Escape) is amazing and I am so happy with the car and the service we received as well as how we were treated. We didn't even mind that their lot is still under construction. Awesome! More

I have been a ford person for a long time, and had the fiesta in mind but I went with another vehicle, only because the fiat has been a dream of mine for a while now, but I just wanted to take a minute to fiesta in mind but I went with another vehicle, only because the fiat has been a dream of mine for a while now, but I just wanted to take a minute to compliment the great salesmanship and kindness of Rex, he is a great compliment to your dealership, he was very helpful and attentive and I would never hesitate for a second recommending him to anyone looking for a great car, i have always had great experiences with your dealership in the service department , and now I can add a great experience in your sales department, thanks again Rex More

Lee Green was by far the best car salesman that I have ever had the privilege of working with. He was very patient with us and worked hard to find the F-150 that best suited us. Lee is very genuine, hon ever had the privilege of working with. He was very patient with us and worked hard to find the F-150 that best suited us. Lee is very genuine, honest and showed great integrity. Chad the sales manager was also very helpful and easy to work with. We breezed right through the finance office when it was time to close the deal. I'm sorry I don't recall our finance guys name, but he was very organize and efficient. This dealership was a breath of fresh air compared to previous experiences at other dealerships. No high pressure sales and no feeling like you just walked into a shark tank. I highly recommend Germain Ford of Columbus and Lee Green. By the way, the F-150 Supercrew 4 x4 is an AWESOME truck!! Ford really nailed it this time! More