Germain Ford of Columbus

I was a first time car buyer. I decided I wanted a Ford because I come from a Ford family. At first, I went to another dealer. Upon arriving on the lot, the salesman told me that since I was a first time b because I come from a Ford family. At first, I went to another dealer. Upon arriving on the lot, the salesman told me that since I was a first time buyer, they work backwards. Before I could pick out a car, I needed to get approved for a loan. After my loan was approved, they said this is what we can put you in. It was almost as if they acted like they were doing me a favor by showing me cars. Needless to say, I left. The next day, I brought my mother to Germain Ford. When we walked in, Zack was there and he greeted us right away. He then asked, "What can I do for you today?" I explained to him that I wanted a new Fiesta. He asked, "what if I could put you in a used one, that is considered new for a lot less?" I asked him to show me what he had. In a couple minutes, my mom and I were test driving a Fiesta and we loved it. After coming back to the lot, Zack said, "ok, let's make this happen." He gave us the car I was looking at purchasing to take to lunch. When we came back, Zack and Shane had good news. My loan had been approved. Germain gave me a few extras that I wasn't offered at the other lot. An example would be a warranty, first oil change free, and they are fixing a couple of paint chips. Zack and Shane were both amazingly nice and made my stressful first car purchase easier than I thought it would be. Shane even told me of some of the advantages of being a teacher and buying a car and reassured me that this is the car I needed. They listened to me and helped put me in the car I wanted. I would definitely recommend this dealership! More

Purchased a used Ford Truck. Great truck at a fantastic price (and I've been looking for months!) Kris knows what he's talking about, does not pretend to know what he does not know, he is very personable, price (and I've been looking for months!) Kris knows what he's talking about, does not pretend to know what he does not know, he is very personable, honest, and very low/no pressure! He was prompt and did what he said he'd do - when he said he'd do it. Look him up for sure - you'll be in good hands. Overall I have to say that this was the easiest, most stress free, lowest pressure car/truck buying experience ever for me. I really (really) loved not having to endure a long intimidating "sell" on the extras like extended service, gap coverage, and the other stuff that dealers always try to up-sell to you. They presented their case and the benefits of the products they offered but at no point did I feel like I was being pressured. I really loved that part most of all. More

Helped me find just the car I was looking for, rather than pushing one from the lot on me. Great service, friendly and helpful, would definitely recommend Germain Ford! than pushing one from the lot on me. Great service, friendly and helpful, would definitely recommend Germain Ford! More

My experience was a good one. Everybody was real nice and friendly at the dealership. I would definitely recommend this dealer to a friend and my guy Zach Manning made it real easy and smooth and answere and friendly at the dealership. I would definitely recommend this dealer to a friend and my guy Zach Manning made it real easy and smooth and answered any questions i had. Kinda sad i had to go all the way to a Ford dealer to get a Chevy but oh well at least i got it. More

The Sales, Service and management staff at Germain do a outstanding job. They appreciate your time and desire to purchase a auto at their site. Whether it is New or used. They perform at the same high lev outstanding job. They appreciate your time and desire to purchase a auto at their site. Whether it is New or used. They perform at the same high level of expertise, professional and helping you to achieve your goal of purchasing a auto. My personal experience was very comfortable, I worked with my sales rep - Rex and relayed my exact needs and prices. he followed up with choices and the next day , We concluded and finished the purchase. The Sales management led by Shane were very knowledgable and worked hard to get the paperwork / business expediated as quickly as possible. The service dept. followed up on my questions and checked out the auto to my satisfaction . They are outstanding. They have always set the example of knowledgeable, professional, caring support for You and your auto. I want to acknowledge the entire staff of Germain Ford and greatly admire their teamwork and dedication to helping me with selecting a auto. They are all fine examples of the Ford spirit, professional, loyalty to their products and company. I am a long time customer of Ford, starting when this dealership was Dick Ruhl then Germain Ford. I don't intend to ever change. This dealership is a prime example of Ford and the company's support. John D. Cardenas More

I had a wonderful experience dealing with the two professionals Kris Rivers and Shane Kitts. Both were extremely helpful and went all the way to ensure I was happy with my purchase. Kudos to Both of professionals Kris Rivers and Shane Kitts. Both were extremely helpful and went all the way to ensure I was happy with my purchase. Kudos to Both of Them! More

Dear Germain Ford, A few weeks ago I wasn't Dear Germain Ford, A few weeks ago I wasn't expecting my car to stall on the freeway especially after I had just taken it to the mechanic. I came t Dear Germain Ford, A few weeks ago I wasn't expecting my car to stall on the freeway especially after I had just taken it to the mechanic. I came to Germain looking for a good deal on a used German car. I had been driving automatic for years and wasn't intending to purchase a stick shift at all. Never the less I wanted to give it a shot and it turned out to be the best decision ever. I love driving manual now and will never go back. Jerry had more confidence in me than I did in driving the car which made the whole process of learning that much more fun. Shane really went the extra mile to work within my budget and find a loan that was reasonable. When one of the tires blew from a puncture the day I purchased the car, they assumed full responsibility given the surrounding construction and replaced all the tires. Jerry even made sure the tank was full and the car was clean before I left. This is the first car I've bought from a dealer and it's going to be the experience by which I will measure all my future ones with buying cars. The standards of service and customer care here are absolutely outstanding. Germain gets 5 stars across the board. Thank you so much for everything. More

I had a very positive experince here and John was very easy to work with. I felt no pressure... That was very important to me. John listened to want I wanted and worked very hard to get me want I wanted easy to work with. I felt no pressure... That was very important to me. John listened to want I wanted and worked very hard to get me want I wanted, he fought for me, that is nice, some one to go to bat for me..... Thanks John... S. Coles. I will be sending all of my friends to John when they are in the field for a car, new or used. More

Purchased a 2013 Ford Focus SE on 3/12/2013. I was looking for a car like the Honda CIvic but with a hatchback, and the Focus filled that need nicely. My salesperson, Zack Manning, was outstandin looking for a car like the Honda CIvic but with a hatchback, and the Focus filled that need nicely. My salesperson, Zack Manning, was outstanding, giving me all of the information I needed in a professional manner. (Come on, Germain, how about putting Zack's picture on DealerRating?) I dealt with a number of salespeople at many dealers in looking for a new car, and Zack was the best in every way. The deal was fair and took very little time. I got a fair value for my trade-in. I could probably saved a couple of hundred dollars driving between Ford dealers, but the professional and friendly attitude at Germain locked up the deal. I would also like to thank CJ for going over every aspect of the car with me. With the complicated electronics in new cars, every dealer should have someone like CJ to go over ALL of the details. He did a better job of explaining things than the poorly written Ford Manual. More