Germain Ford of Columbus

REX IS FANTASTIC - NO PRESSURE Rex listened to what I wanted and took to me to the first car......I LOVED IT and BOUGHT IT! How's that for attentiveness?!! They are clean, friendly Rex listened to what I wanted and took to me to the first car......I LOVED IT and BOUGHT IT! How's that for attentiveness?!! They are clean, friendly and offer follow up assistance with any questions or concerns. Financing was easy and painless. They explained every step of the way. There was no pressure and no anxiety....he even is an ice cruncher like me!!! More

Outstanding Customer Service! Purchased a used car and the very next day the check engine light came on, returned car multiple times as the check engine light issue returned and ea Purchased a used car and the very next day the check engine light came on, returned car multiple times as the check engine light issue returned and each time Germain graciously attempted to fix the issue until they made it right. Now the car is doing great and I could't be happier with the customer service provided by Gary Haskins, as he went above and beyond to ensure that this car was a good fit for my family and following up to have our car serviced to remedy the check engine issue. Very pleased with the customer service provided by Germain Ford and Gary Haskins. More

Jerry was great! I searched for several months to purchase a vehicle. Not having the best credit or a bank account for more than three months all my quotes had very hi I searched for several months to purchase a vehicle. Not having the best credit or a bank account for more than three months all my quotes had very high down payments and monthly payments. I thought my best luck would be going to a buy here pay here, or a dealer that was geared towards people in my financial situation. I was feeling defeated. I work right by Germain Ford in Dublin, so I stopped in on a Tuesday. Met with Jerry Votaw, he went sat with me for a few minutes, took my info and I was off, figuring one more try...well an hour later Jerry called me with a bank that would work with me, reasonable payments and by the next Monday I was in my new (used) Ford Focus. I love it. He went out of his way, calling from his cell when he wasn't in the office to keep me updated etc. I am very happy to be back on the road, as well as knowing Ford has my back if I have any troubles. Thanks guys! More

Values a quick sale over customer safety Very disappointed that I purchased a brand new Ford Focus Titanium last week and was given every possible sales pitch on add-on custom mats, navigatio Very disappointed that I purchased a brand new Ford Focus Titanium last week and was given every possible sales pitch on add-on custom mats, navigation systems, auto insurance, etc, but in the spirit of making a quick sale and clearing their lot of the excess 2014 Ford Focuses no one mentioned that the car had summer tires making it completely unsafe to drive in the winter. Unfortunately, I found out the hard way in the middle of rush hour traffic this morning that my tires had no traction and I was sliding uncontrollably on the snow covered roads. This might be something you would expect from a luxury sports car but not from a Focus off the lot. Now I'm stuck with a brand new car that is parked while it awaits winter tires. This is the second car I've purchased from Germain and there will not be a third. More