Germain Ford of Columbus

Made it so easy! :) This is a year or so late but wanted to acknowledge the wonderful service and experience Kris R gave us with our purchase. The entire staff was extrem This is a year or so late but wanted to acknowledge the wonderful service and experience Kris R gave us with our purchase. The entire staff was extremely friendly and welcoming. Kris Rivers and the other sales people who worked with us made the process seamless and went out of their way to get us a good price. We will definitely return for any vehicle needs we have in the future. More

Best dealership experience I've ever had at any price! First off, I'm not from the area. I live in Northern New Jersey, just outside of NYC. In this area, Ford dealerships are very outdated and un-friendly First off, I'm not from the area. I live in Northern New Jersey, just outside of NYC. In this area, Ford dealerships are very outdated and un-friendly places. I walked into Germain Ford because I wanted to test out the Focus ST. I had spoken on the phone with a Kris Crawford but ended up dealing with a man by the name of Rex. Both men were humble and interested in conversation, neither pushing a sale and instead hooked me in based on service. I test drove the car (which I now own) and loved it, but the thing that stood out the most was the fact that it didn't feel like I was dealing with a Ford dealership. I felt like I was dealing with an upscale retailer that is not commissions or sale based, rather service based. Everyone at the dealer is professional and friendly, offering advice and knowledge on anything you ask. The sale itself was bumpy but that was because my bank had complications- nevertheless, the staff remained professional and even opened early to facilitate a smooth transaction. Due to the out of state registry and other complications, the process was a sure fire mess, but Germain ensured that all documentation and necessary processes were taken care of to make my job easy. Now that I own the vehicle, I only service it 600 miles from home at Germain. The department facilities are clean, new, up-to-date, friendly (Lori was my advisor), informative, smooth and quick. Communication and confirmation is a constant reminder that this dealership CARES about it's customers at every level. I ONLY recommend Germain because it's the only dealership I trust. I've dealt with VW, Mercedes, Jaguar, Ford (in NJ), Maserati, Audi and Porsche... none of them compare to the quality and service I received by Rex, Kris and the rest at Germain. I seldom give 5 star reviews, and if I could, I would give them 10. More

Outstanding This was the best experience I have had purchasing a vehicle. These guys treated us like family. They made the process so simple and smooth. I was ext This was the best experience I have had purchasing a vehicle. These guys treated us like family. They made the process so simple and smooth. I was extremely impressed with the outstanding service they provided. They went above and beyond my expectations even after the car purchase. I will definitely recommend Germain Ford to all my family and friends. Thank you guys for actually taking care of your customers. More

Awesome! Just drove off the lot with my first brand new car. Ken in sales was so nice and not pushy at all. He understood that I needed to work through email Just drove off the lot with my first brand new car. Ken in sales was so nice and not pushy at all. He understood that I needed to work through email and phone calls. He got me the car that I wanted (more than the car I wanted) at a great price. Bill handled my loan and got us in and out so fast. Seriously, I was in his office for maybe a half an hour. The car (2014 Escape) is amazing and I am so happy with the car and the service we received as well as how we were treated. We didn't even mind that their lot is still under construction. Awesome! More

I have been a ford person for a long time, and had the fiesta in mind but I went with another vehicle, only because the fiat has been a dream of mine for a while now, but I just wanted to take a minute to fiesta in mind but I went with another vehicle, only because the fiat has been a dream of mine for a while now, but I just wanted to take a minute to compliment the great salesmanship and kindness of Rex, he is a great compliment to your dealership, he was very helpful and attentive and I would never hesitate for a second recommending him to anyone looking for a great car, i have always had great experiences with your dealership in the service department , and now I can add a great experience in your sales department, thanks again Rex More

Lee Green was by far the best car salesman that I have ever had the privilege of working with. He was very patient with us and worked hard to find the F-150 that best suited us. Lee is very genuine, hon ever had the privilege of working with. He was very patient with us and worked hard to find the F-150 that best suited us. Lee is very genuine, honest and showed great integrity. Chad the sales manager was also very helpful and easy to work with. We breezed right through the finance office when it was time to close the deal. I'm sorry I don't recall our finance guys name, but he was very organize and efficient. This dealership was a breath of fresh air compared to previous experiences at other dealerships. No high pressure sales and no feeling like you just walked into a shark tank. I highly recommend Germain Ford of Columbus and Lee Green. By the way, the F-150 Supercrew 4 x4 is an AWESOME truck!! Ford really nailed it this time! More

Zach Manning can be described in 3 words professional, attentive, and knowledgeable. I was in a situation where I needed a car quick and wanted to make the right decision. I am happy to say choosing Ger attentive, and knowledgeable. I was in a situation where I needed a car quick and wanted to make the right decision. I am happy to say choosing Germain was the right one. I met Zach and he was eager to help me find the vehicle that was right for me, he knew all about the different makes and models of all of the SUV's that I was interested in. He provided the pros and cons of each,he was very patient and listened to my needs as I shopped around with other dealerships. Most important he went above and beyond to cater to my car needs, even if that meant coming into work on his day off so I could sign the papers to get my 2013 Ford Escape! I could not be happier with the service that I received from Zach and all parties involved to make the SUV a reality! Even to this day when I step in the dealership he asks how I am doing and offers to wash my car! I hope that continues :) More

This is my second purchase made with Lee Green. Lee is extremely professional and great to work with. He really understood exactly what I was looking for, when the right vehicle came available he contacte extremely professional and great to work with. He really understood exactly what I was looking for, when the right vehicle came available he contacted me. He has a great ability to match my price point, desired vehicle, style and options. This should be the kind of sales person that all potential car buyers should have. Lee is 2 for 2 in my book. This is why I gave him a rating of 5. More

Everyone there was so friendly. Zack was not pushy about trying to make us buy the car and understood that it was a big decision we needed to think through. We did buy the car but felt it was our decision w trying to make us buy the car and understood that it was a big decision we needed to think through. We did buy the car but felt it was our decision without pressure from anyone. We found the car on autotrader.com and the information listed was true to what the car was in reality. We never had that sleazy car dealership feeling from anyone we dealt with. It honestly felt like they were there to assist us in making a purchase that was right for us, not pushing a car we didn't need or want. The car itself is in great shape and drives amazing. Zack was so helpful and honest about which car would suit us best. We will be buying another car in a couple of years and will definitely return! More