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Germain Ford of Columbus
Columbus, OH
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 477 reviews
June 19, 2015
Top Notch Service! In the past, my car buying experience has been awful. Scott at Germain Ford helped make this a much easier purchase for me. I will be back for future In the past, my car buying experience has been awful. Scott at Germain Ford helped make this a much easier purchase for me. I will be back for future purchases. More
by momof2
Employees Worked With
Scott Cropper
June 10, 2015
Great overall sales experience! It was fast and my salesman always makes me feel welcome. Would recommend to anyone looking for a new vehicle. Go see Justin he is awesome. It was fast and my salesman always makes me feel welcome. Would recommend to anyone looking for a new vehicle. Go see Justin he is awesome. More
by David
Employees Worked With
Bob Tschappat
May 20, 2015
REX IS FANTASTIC - NO PRESSURE Rex listened to what I wanted and took to me to the first car......I LOVED IT and BOUGHT IT! How's that for attentiveness?!! They are clean, friendly Rex listened to what I wanted and took to me to the first car......I LOVED IT and BOUGHT IT! How's that for attentiveness?!! They are clean, friendly and offer follow up assistance with any questions or concerns. Financing was easy and painless. They explained every step of the way. There was no pressure and no anxiety....he even is an ice cruncher like me!!! More
by YAIYO52-LAURAP
Employees Worked With
Rex Osborne, Bob Tschappat
May 18, 2015
Outstanding Customer Service! Purchased a used car and the very next day the check engine light came on, returned car multiple times as the check engine light issue returned and ea Purchased a used car and the very next day the check engine light came on, returned car multiple times as the check engine light issue returned and each time Germain graciously attempted to fix the issue until they made it right. Now the car is doing great and I could't be happier with the customer service provided by Gary Haskins, as he went above and beyond to ensure that this car was a good fit for my family and following up to have our car serviced to remedy the check engine issue. Very pleased with the customer service provided by Germain Ford and Gary Haskins. More
by buckeyevintage
Employees Worked With
Gary Haskins, Gary Haskins
May 03, 2015
Jerry was great! I searched for several months to purchase a vehicle. Not having the best credit or a bank account for more than three months all my quotes had very hi I searched for several months to purchase a vehicle. Not having the best credit or a bank account for more than three months all my quotes had very high down payments and monthly payments. I thought my best luck would be going to a buy here pay here, or a dealer that was geared towards people in my financial situation. I was feeling defeated. I work right by Germain Ford in Dublin, so I stopped in on a Tuesday. Met with Jerry Votaw, he went sat with me for a few minutes, took my info and I was off, figuring one more try...well an hour later Jerry called me with a bank that would work with me, reasonable payments and by the next Monday I was in my new (used) Ford Focus. I love it. He went out of his way, calling from his cell when he wasn't in the office to keep me updated etc. I am very happy to be back on the road, as well as knowing Ford has my back if I have any troubles. Thanks guys! More
by bugtwa
Employees Worked With
Jerry Votaw
February 18, 2015
Values a quick sale over customer safety Very disappointed that I purchased a brand new Ford Focus Titanium last week and was given every possible sales pitch on add-on custom mats, navigatio Very disappointed that I purchased a brand new Ford Focus Titanium last week and was given every possible sales pitch on add-on custom mats, navigation systems, auto insurance, etc, but in the spirit of making a quick sale and clearing their lot of the excess 2014 Ford Focuses no one mentioned that the car had summer tires making it completely unsafe to drive in the winter. Unfortunately, I found out the hard way in the middle of rush hour traffic this morning that my tires had no traction and I was sliding uncontrollably on the snow covered roads. This might be something you would expect from a luxury sports car but not from a Focus off the lot. Now I'm stuck with a brand new car that is parked while it awaits winter tires. This is the second car I've purchased from Germain and there will not be a third. More
by Not a happy customer
Employees Worked With
.
December 06, 2014
Excellent service! Ben Westbrook made the experience of buying a car, wonderful. Usually when making a large purchase like this I do it with dread and anxiety. Not only Ben Westbrook made the experience of buying a car, wonderful. Usually when making a large purchase like this I do it with dread and anxiety. Not only am I spending a lot of money but I have to deal with the high pressure car salesman...not the case with Ben. He did an excellent job of calming my anxieties and explaining my options. I am at a complete loss when it comes to cars and Ben did an excellent job of combing over the features and how they would benefit me. He spent his time with me going over what was important to me and what I needed out of the car. I really felt like he had my best interest at heart, I wasn't another sale or number to him. If any of my friends mention needing a vehicle I would most definitely recommend them look Ben up! More
by magpiepurls
Employees Worked With
Ben Westbrook
November 29, 2014
Really helpful, really friendly My dad and I recently leased a 2014 Ford Escape from Germain Ford of Columbus with the help of Chris Andreas. Couldn't have had a more pleasant time w My dad and I recently leased a 2014 Ford Escape from Germain Ford of Columbus with the help of Chris Andreas. Couldn't have had a more pleasant time with the entire process. Chris was helpful and patient (Which is saying a lot when dealing with my dad, who is deaf, and asks A LOT of questions) and friendly every single time we came in, whether it be to test drive or just get information. He guided us through the entire experience and made sure we left with exactly the car and package we wanted. Couldn't recommend the dealership or Chris Andreas enough. More
by gilby18
Employees Worked With
Chris Andreas
November 26, 2014
Chris Andreas model salesman I purchased a new F150 today from Chris Andreas today. That gentleman is all class. Chris treated me with respect through the entire business deal. I purchased a new F150 today from Chris Andreas today. That gentleman is all class. Chris treated me with respect through the entire business deal. Please add this review to his permanent job record. Sincerely, Adam J. White 614-286-7667 More
by Whitey69
Employees Worked With
Chris Andreas
November 25, 2014
Chris Andreas helps elderly find the perfect fit. November 6-8th I had the task of helping my 84 year old parents find the perfect car for their handy capped needs. My father's ability to get in and o November 6-8th I had the task of helping my 84 year old parents find the perfect car for their handy capped needs. My father's ability to get in and out of a car depends on a car that sat up high enough for him to easily slide in and out. Chris Andreas, our sales rep, understood how physically tiring (and daunting) the process of car shopping can be on an 84 year old couple. I would call him in advance and Chris would have the make and models running and warmed up prior to my parents arrival. My parents were able to knock out their researched list of the best rated sadans for the elderly (by testing them for comfort and ease) quickly. It was helpful to see side by side comparisons for trunk space and over all asthetics. A wheelchair is in their future and the Ford Taurus Limited hands down beat all other models for trunk space and ease for getting in and out of the vehicle. Chris' preparedness made us want to keep coming back. Moreover, his patience in helping my parents learn about the new technology of the Ford Smart touch was crucial in closing the sale. My parents have never owned a computer so the women that went over the Navegatiion system and Ford Smart Touch gets an A+ patience too! Overall the experience was great and Chris continued to followup with our questions long after we closed the sale. He is only a phone call away and quick to get back with you! Top notch service all the way around! My parents are very pleased with the price and service. The Ford Taurus Limited Edition has made driving feel like a luxurious experience. This will be the last car they buy ....and Chris made this process into one of those cherished memories! More
by bbcoble
Employees Worked With
Chris Andreas, Doug Carnes, Bob Tschappat
