Germain Ford of Columbus

This dealership, in my experience, has always provided excellent service. I have used their service department for 15 years now and have been very happy with it. excellent service. I have used their service department for 15 years now and have been very happy with it. More

The car buying experience at Germain Ford was so much better than anticipated! Greg Hunter provided excellent customer service, answered all my questions and made the purchase of my new car hassle-free! better than anticipated! Greg Hunter provided excellent customer service, answered all my questions and made the purchase of my new car hassle-free! I felt like I was buying a car from a trusted adviser not your usual "car salesman"! The financing portion of the purchase was also handled professionally and flawlessly! I would, and have, recommend Germain Ford to anyone looking for a vehicle! They have a top-notch staff and a car selling philosophy that is very refreshing! The service staff also seems to be very helpful in addressing "new car concerns"! Kudos to the entire Germain Ford team!! More

First time ever at this dealership. Was in the market for several different cars, but mainly looking for a 2011-2013 Chevy Camaro. I had been using cars.com app on my smart phone and first saw the car i end several different cars, but mainly looking for a 2011-2013 Chevy Camaro. I had been using cars.com app on my smart phone and first saw the car i ended up buying. Zack greeted me when I first entered the dealership building on a Thurs. 10/17 and answered all my questions (even on a Chevy!). I am in sales myself, so his no pressure sales approach was very much appreciated. While I did not take a test drive the 1st day I saw the car, he followed up with me to ensure that I was coming on the day that I committed to coming for a test drive. (Saturday 10/19). When I arrived back to the dealership, Zack had the car ready for a test drive for my wife and I. Again, he answered our questions before and after and we discussed different financing options. Once I decided to buy the car, he helped fill out the paperwork for the financing then while the paperwork was send to the credit manager, he had the car prepped, etc. Had a GREAT experience all the way around with Zack and the credit manager that processed my paperwork. I have and will continue to recommend him to my friends and co-workers. cbw 110/24/13 More

Germain Ford is a wonderful dealership from purchase to service. The sales staff (John Carl) were knowledgeable about the cars and made sure we were happy with our purchase. The service staff (Rod Moon a service. The sales staff (John Carl) were knowledgeable about the cars and made sure we were happy with our purchase. The service staff (Rod Moon and Dean Mosier) always make a service visit pleasant. They greet you right away and keep you up to date on the service. I would highly recommend Ford and Germain Ford for a future car purchase to a friend. I also would let them know that service will be handled top notch as well. More

I began going to Germain after purchasing a new Escape. Thus far the only services I have needed are oil changes and a tire rotation. I have been very happy with the service I have received thus far. Thus far the only services I have needed are oil changes and a tire rotation. I have been very happy with the service I have received thus far. More

Scott was outstanding in getting me exactly what I wanted when I bought the car and has always been available to answer questions after the sale. Lori was one of the first service folks I ever spoke to at when I bought the car and has always been available to answer questions after the sale. Lori was one of the first service folks I ever spoke to at Germain and went out of her way to make sure I was satisfied. Dean has always made sure that I am completely satisfied with the service I am getting no matter what it takes even if that means getting a discount on my next service. Rod has always been willing to dig into the details on my account to make sure my records are straight. For example, he mades sure my missing service records were corrected by adding them to my records himself. More

As soon as I drove in to the service line, I was promptly greeted by service advisor Mike Harris and another worker (to put plastic on the seat), were very friendly. When service was done, Mike took the t greeted by service advisor Mike Harris and another worker (to put plastic on the seat), were very friendly. When service was done, Mike took the time to answers some questions I had. The service staff are very friendly and polite. More

I was greeted promptly when I arrived. Lori was very understanding and friendly; she answered all of my questions and sent my concerns to the service people. The gentleman who brought my car back, in u understanding and friendly; she answered all of my questions and sent my concerns to the service people. The gentleman who brought my car back, in under an hour for a list of services, was very helpful and patient. Overall, with time and quality, top-notch! I love working with Lori! And they washed my car! More

There was a miscommunication about the number of free oil changes that I was supposed to receive. I was only supposed to receive one, but they gave me the number of oil changes that I thought that I was supp changes that I was supposed to receive. I was only supposed to receive one, but they gave me the number of oil changes that I thought that I was supposed to get for free. They were very friendly despite this miscommunication. The service was fast. Micheal was very nice and joked a lot in a good way. They also went out of their way to wash my car when they did not need to. Always a good experience when I bring my car in. More