Germain Ford of Columbus

Great Experience We purchased an Expedition from Nick and he was great to work with. He was very patient with us and went out of his way to meet our needs. He located We purchased an Expedition from Nick and he was great to work with. He was very patient with us and went out of his way to meet our needs. He located a vehicle that met our needs at a different dealership and had the vehicle to us the next business day. We would purchase another vehicle from him with no hesitation whatsoever. Doug handled the finance part of our purchase. He was very helpful and patient with us also. Nick and Doug represent Germain Ford very well. They made purchasing our Expedition a very pleasant and painless event. More

Above and beyond I must say he went above and beyond for me. No pressure and wants to do whatever it is you want to do. The dealership smelled wonder (like cookies) a I must say he went above and beyond for me. No pressure and wants to do whatever it is you want to do. The dealership smelled wonder (like cookies) and all the people were very personable. I thought going to a larger franchise such as Germain, I would feel like one of many. They made me feel like the only one. Thank you all so much for that rare occasion when you have a GREAT car buying experience. More

Good experience with used car sales Everyone I encountered at Germain Ford were very friendly and helpful. I was very well taken care of and was given enough time to consider my trade-in Everyone I encountered at Germain Ford were very friendly and helpful. I was very well taken care of and was given enough time to consider my trade-in. I knew what car I had in mind and no time was wasted for a test-drive. All my questions had been answered and the paperwork portion of the purchase was painless. More

Best Experience Ever I just have to say the experience I had at this dealership has the best overall team I have ever seen. My Salesman , I would recommend to everyone out I just have to say the experience I had at this dealership has the best overall team I have ever seen. My Salesman , I would recommend to everyone out there, his name is Ralph Winters, Please call him. The best man and salesman out there. He will get to know you and get the perfect fit for you. My husband and I not only purchased 1 but 2 cars in week because of the great service we received. Thank You so much Ralph Winters, John and Terri Foreman. More

Worst experience from the start I can't possibly explain everything that happened during my experience because it takes a solid 35-45 min to tell the story so I will stick to the mai I can't possibly explain everything that happened during my experience because it takes a solid 35-45 min to tell the story so I will stick to the main points. I had a 2015 edge that had water damage from the recall. I had such bad customer service that instead of getting a brand new vehicle I decided to pursue the lemon law and not have to deal with Ford ever again. Unfortunately, my problems weren't even close to over. I had my car for 59 days when I turned it in on June 22. We got fed up and started the reaquisition process in early August. They finally got everything together (after a lot of persistence on my part) and we finally signed all the papers on September 11. A car payment was taken out of our account a week later even though I had called ford to ensure it wouldn't be taken since I didn't have a car and had signed over all rights and the title on the 11th. So new refund check had to be calculated to include that payment. We received paperwork in the mail with my husbands signature forged, a notary Already stamped on it (from a date we weren't present) and a third random date stamped on the paper. None of the dates were September 11. We still have not seen our refund. More

worst dealer experience ever my Ford Focus was diagnosed back in April of this year. It needed a new clutch, which is under warranty. They told me it would be a few months becaus my Ford Focus was diagnosed back in April of this year. It needed a new clutch, which is under warranty. They told me it would be a few months because parts were on back order. I waited three months then called them and said it would be another month and someone would call me. A month passed and no one called, so I called them. I called for 7 days straight and no one called me back until the seventh day. I finally have my car in the shop 6 months later, they told me it would be two days, Ricart did this same replacement in one day. On day one I called to check on my car and they said someone will call me in the morning, no one did. So I called around noon on day two to make sure that my car would be ready to pick up. I found that they haven't even started my car by the afternoon of day two. On top of this every time I walk into the service station they act like I am completely inconveniencing them. These people are rude, disorganized and customer service is the last thing on their mind. I will never bring my car back here again, and I will encourage everyone I know not to either. I'm in the market to purchase a new car and I'm buying a Honda, and not from any Germain Dealership. More

Going the Distance I had the best experience working with Rex Osborne from Germain Ford in Columbus. He knew what car I had in mind and all my very specific requests. H I had the best experience working with Rex Osborne from Germain Ford in Columbus. He knew what car I had in mind and all my very specific requests. He did his due diligence & once the exact car, make, model & features hit their lot he called me right away. He worked to help me with my trade & offered a very competitive deal. However the best part of this sale was Rex offering to go above & beyond by driving my new car 150 miles North to personally deliver my new car. See. I don't live in Columbus and with 2 kids he kindly drove the new car to my house, walked me through all the features, signed all the paperwork & drove my trade back. Everything about this sale was seamless. I highly recommend Germain Ford in Columbus & if you're looking for someone to "go the distance" & be a customer advocate ask for Rex Osborne. It was a true pleasure! More

Very nice time Our sales man Justin was very nice and helped us find exactly what we were looking to. After we signed the paper work which was quite easy we were sho Our sales man Justin was very nice and helped us find exactly what we were looking to. After we signed the paper work which was quite easy we were shown exactly how all of the stuff worked on the car by a very nice young lady. I will recommend them to all my friends. More

Shopping for a new car There are very few activities that we dislike more than shopping for a new car, so we entered Germain Ford with an uneasy, but necessary feeling. We There are very few activities that we dislike more than shopping for a new car, so we entered Germain Ford with an uneasy, but necessary feeling. We met Justin, who we grew to like in his role as salesman, because he was extremely knowledgeable about the various models that we wanted to check. There was no pressure nor rush for us to purchase a car and he took a great deal of time with us, covering every detail and never overlooking any question that we asked. Buying a new car was actually quite pleasant with Justin's assistance. I hope that we do not need another new car for many years, but if we do, we will return to Germain Ford and hope that Justin is still there to greet us. More

Used car purchase Rick Ross did a great job making the used car purchase process as smooth as possible. He was very responsive to my multiple texts and took the time n Rick Ross did a great job making the used car purchase process as smooth as possible. He was very responsive to my multiple texts and took the time necessary to assist me in finding the car that best suited my needs. All of the staff were very professional and pleasant to work with - sales, F&I, insurance and detailed review of car's features (Michelle, I believe)! More