Germain Ford of Columbus

Great Experience! I had been shopping around for a new vehicle for about 2 months before just stopping in to wander the lot full of cars. Chris Andreas was out on the l I had been shopping around for a new vehicle for about 2 months before just stopping in to wander the lot full of cars. Chris Andreas was out on the lot and was helpful educating me on the different vehicles, models and options...and the fast way to ID the model I was interested in. I was looking at the EDGE, and wanted the sport version,...and he was able to help me out!...It's the "black-out grill" that is the mark of the Sport Edge! LOL! Since I was there at the end of the day, I set up a test drive with Chris for the Weekend. It was great! Nice long drive in traffic and the highway....and then we switched seats and he demonstrated the different "parking" and "safety" assist functions...It was a no-brainer for me. Chris was on-top of the process, got the paperwork started and this was a fast transaction. Smooth and really easy. Easy to contact and keep in touch with Chris... very friendly, professional, and honest. When I asked questions that he didn't have answers for, he got the people that did...and fast. Namely, Brian Driver in the parts and accessories area was definitely a big help. I was replacing a VW diesel that was part of the buyback program, and had tried many cars and trucks and different makes...I was very close to purchasing a GM crossover from a neighboring dealership...and for some odd reason, never thought to try Ford, The biggest selling points were the great people in the showroom (Chris and Brian), the awesome car, competitive price, solid feel of the vehicle, lots of "technology, engineering and toys"....and this car was built in the USA, not China. I like having a home built, high quality car....And it is AWD and loads of power from the twin turbocharged V6....great in the snow and rain...and my 80 year old mom was able to get in and out without being boosted or pulled up and in...and she felt safe and comfortable....That's a HUGE win for me ...all around! Thanks again to Chris and Brian...I stumbled in on a fluke and left very happy!...Also wanted to give kudos to the personal familiarization with the features of the car before leaving the showroom. The young lady that helped me with the technology and toys in the car...and the touch screen dash...everything was wonderful...I am so sorry I don't recall her name, she was very helpful. Big plusses all around! Gary Penn More

Very Satisfied Customer The attention and treatment I received from the dealership was great. ......Definitely a first class dealership. More importantly, the employee who he The attention and treatment I received from the dealership was great. ......Definitely a first class dealership. More importantly, the employee who helped me from start to finish was Kris Crawford. He was great to work with. Was honest and worked hard to meet my needs. He followed up and has always been willing and ready to answer any of my questions or inquiries. He is friendly, professional and responsive. All in all, it has been a great experience. More

2013 ford edge purchase Kris Crawford was great to work with and made our buying experience less stressful. The service department also was great with answering some of our Kris Crawford was great to work with and made our buying experience less stressful. The service department also was great with answering some of our additional questions. More

Amazing show room, great people. I worked with Kris Crawford, Preowned Sales Consultant. The experience was pleasant and efficient. He's a true professional. Kris was helpful and avai I worked with Kris Crawford, Preowned Sales Consultant. The experience was pleasant and efficient. He's a true professional. Kris was helpful and available for any questions I had or needs. The new show room is also amazing. Great dealership More

Friendly and Inviting I have purchased through Germain Ford for a number of years now, and have never once been disappointed with either our experience or the vehicle. Ford I have purchased through Germain Ford for a number of years now, and have never once been disappointed with either our experience or the vehicle. Ford vehicles are reliable and the trade in process has always been flawless. We have always received service with a smile and the sales and finance department is always working to help get you the best pricing that will meet your needs. More

Excellent Customer Service I was very impressed with the level of customer service displayed by both Kris Crawford and Germain Ford. I came back to Germain Ford after visiting w I was very impressed with the level of customer service displayed by both Kris Crawford and Germain Ford. I came back to Germain Ford after visiting with a competing dealership as a direct result of this exceptional customer service and their willingness to work with my situation. I look forward to working with them again on my next vehicle purchase and I will be sure to refer my friends and colleagues to both Kris Crawford and Germain Ford in the future. More

Great Experiance Purchasing my new F-150 Back in September I purchased a new 2016 F-150 from Chris Andreas at Germain Ford. From my very first email inquiry through follow up after delivery, Back in September I purchased a new 2016 F-150 from Chris Andreas at Germain Ford. From my very first email inquiry through follow up after delivery, Chris and the entire team at Germain have done a great job in making the entire process smooth and enjoyable. In particular, Chris did an excellent job answering all of my questions promptly, worked with me to find the right set of options for my new truck, and in general has gone above and beyond throughout the entire process. I would wholeheartedly recommend Chris and Germain Ford to anyone who is looking for new car! More

Very Professional Operation OK, so I hate negotiating for a new car, especially with a trade-in that was quite valuable. One always wonders if you got the best deal. After firs OK, so I hate negotiating for a new car, especially with a trade-in that was quite valuable. One always wonders if you got the best deal. After first trying at another dealership and finding they did not have the model I wanted, tried to order it from another dealer, missed that date and generally fumbled the deal, I found what I wanted at Germain and they knew exactly how to get the deal done. There was not a lot of selling to do since I knew exactly what we wanted but Chris covered all the bases. This included a solid half hour going over all the bells & whistles - and there were a lot. Getting an old couple up to speed is not easy but he persevered and did a good job. Auto paperwork is way over the top which is why having someone that knows it well is key. Germain has that. Chris also followed up over the following weeks to make sure were mastering the new Escape and to answer any lingering questions. So, it turned out getting the lowest price is not necessarily the best deal. Being confident in one's dealer and his service department (which has been great for our Edge trade-in) has value. The quality of Germain's employees like Chris is top notch and I would not hesitate to recommend him to any potential buyer. More

Professional, Educated and Caring Chris Andreas is of the highest quality, when it comes to customer service! In purchasing two vehicles from Chris and possible a third in 2017, I fee Chris Andreas is of the highest quality, when it comes to customer service! In purchasing two vehicles from Chris and possible a third in 2017, I feel confident in dealing with him in the initial inquires about purchasing a vehicle to the end logistical pieces on finalizing the purchase. Further, Chris has been helpful when it comes to getting our vehicles serviced. More