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Germain Ford of Columbus
Columbus, OH
514 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 514 reviews
April 15, 2023
Tried to get a repair done that the supposedly repaired 2 years earlier. Only to be charged for a diagnostic test and it read I have to pay another $350 for another one. I will never return to this location years earlier. Only to be charged for a diagnostic test and it read I have to pay another $350 for another one. I will never return to this location More
by James
Employees Worked With
Josh
April 06, 2023
Germain Collision did an excellent job on my car repair! They were very professional and accommodating. I especially enjoyed working with Brianna. They were very professional and accommodating. I especially enjoyed working with Brianna. More
by lshammel
Employees Worked With
Brianna ??????????
March 29, 2023
I was able to have oil changed, car washed, and recalled part replaced. However, the car now hesitates when I step on the gas pedal after being stopped. part replaced. However, the car now hesitates when I step on the gas pedal after being stopped. More
by lizbook16
Employees Worked With
Man in front of Alec’s desk
February 18, 2023
We have purchased a couple of vehicles in the past and this is by far the best experience we've had. We notified them of the vehicle that we were looking for (color included) and they quickly found us one this is by far the best experience we've had. We notified them of the vehicle that we were looking for (color included) and they quickly found us one from their inventory. We got a no hassle purchase price and after we completed the purchase, they made sure that every detail was taken care of before it shipped out - down to an inspection, detail and full tank of gas. We would love to do future deals with them and a special thanks to our sales rep Daniel who made everything simple, easy and smooth!! More
by STEWART905
Employees Worked With
Daniel O'neil
December 19, 2022
Gosh where do I start my car was towed to Ford germaine on sawmill rd where THIS CAR WAS purchased the Ford escape 2017… I had AAA tell my car from the grocery store to Ford off of Sawmill Road for they t on sawmill rd where THIS CAR WAS purchased the Ford escape 2017… I had AAA tell my car from the grocery store to Ford off of Sawmill Road for they towed it they check the battery and gas and both were 100% OK after contacting MIKE B (YEP THE SAME HORRIFIC INDIVIDUAL THAT YOU WILL READ ABOUT IN THE SEVERAL OTHER POOR POOR RATINGS!” is one of the rudest, narcissist flat out thinks he’s all that when he constantly would talk over me FORD GERMAINE Please review the recorded messages between MIKE B AND ME!! After calling Mike on December 9 at 2 o’clock in the afternoon I simply asked him how’s my car I don’t know what car you’re talking about I simply inform to my car was towed there we’ve got nothing lady literally that’s what he told me we got nothing lady I said it’s a blue 2017 Ford escape we purchase it there I won’t start anymore and no it was not the battery or gas or anything Mike informed me that nobody’s there on the weekends that hoe call me on my name needs to say surprise no call on Monday… I caught him later on Monday and he gives me some insane story that is the battery without getting permission from me he put a new battery in and charge us $265 still no reason why the car doesn’t start now he’s trying to blame me that’s my car key fine then let’s buy a new car key again today’s later no hear from good old Mike just like the previous individual mentioned I’m a single female with only one car I do not live on a bus line I got no transportation they would not give me a loaner the guy wouldn’t even talk to me he kept give me some song and dance about all this doesn’t work that doesn’t work well then freaking fix it but surprise Mike goes MIA and apparently there’s only one technician that works in the whole entire Ford dealership and he’s not around he’s only in for one to two days out of the week and there are other cars in front of mine again I remind him it’s Christmas how am I supposed to get to work how am I supposed to buy Christmas presents how much supposed to ship Christmas presents to my daughter in Denver Colorado if I don’t have a car. Well surprise surprise surprise on December 16, 2022 Yep on a Friday right before he’s ready to leave at 4 o’clock in the afternoon Mike leaves a voicemail informing me that it’s gonna cost $2300 to fix this car but yet he still will not replace the recalled part on a 2017 Ford escape that deals with the transmission because Mike knows all so do I have her who reads this please please run away stay away from forwarded your name I’m going to go global on social media regarding all of this cause today is now December 19 yep six days before Christmas and yet I still have no car even though Mike isn’t sure that’s exactly what the problem is maybe you need another key I guarantee your keys on $2300 scam con artist this guy needs to be fired I actually have met to Germaine Brothers at a fundraiser at Easton so I’ll see how I can figure out how to contact a member of the Germaine family!! Just to give you an update I still have no car can’t go Christmas shopping haven’t left my house unless I take an Uber and yes just like the previous lady lost my job because they don’t believe that a dealership can actually not know what’s going on for two weeks… completely regret ever paying cash for the Ford Escape Off is sawmill rd!! Someone like to contact me please do so at614-935-8684 my 2017 Ford Escape is STILL THERE!! More
by DO NOT BUT FROM GERMAINE FORD!!
Employees Worked With
Mike B
