Germain Ford of Columbus

Outstanding customer service My wife's car broke down and Dean at the service desk was fantastic!! He was able to get the car in and repaired within 24 hours. Every time I visit My wife's car broke down and Dean at the service desk was fantastic!! He was able to get the car in and repaired within 24 hours. Every time I visit this dealership whether it is for service or to purchase a vehicle, they ALWAYS make me feel appreciated! With service like theirs why would you go anywhere else? More

Great Experience Flew in from Chicago, was picked up by the dealership promptly. The vehicle was in the great condition as advertised. Informed Kris Crawford, I did no Flew in from Chicago, was picked up by the dealership promptly. The vehicle was in the great condition as advertised. Informed Kris Crawford, I did not want to be sold on any additional warranties........ The transaction took about an hour and drove the vehicle home to Chicago within an hour and forty five minutes upon my arrival. Kris was great to deal with More

Great Experience! I had been shopping around for a new vehicle for about 2 months before just stopping in to wander the lot full of cars. Chris Andreas was out on the l I had been shopping around for a new vehicle for about 2 months before just stopping in to wander the lot full of cars. Chris Andreas was out on the lot and was helpful educating me on the different vehicles, models and options...and the fast way to ID the model I was interested in. I was looking at the EDGE, and wanted the sport version,...and he was able to help me out!...It's the "black-out grill" that is the mark of the Sport Edge! LOL! Since I was there at the end of the day, I set up a test drive with Chris for the Weekend. It was great! Nice long drive in traffic and the highway....and then we switched seats and he demonstrated the different "parking" and "safety" assist functions...It was a no-brainer for me. Chris was on-top of the process, got the paperwork started and this was a fast transaction. Smooth and really easy. Easy to contact and keep in touch with Chris... very friendly, professional, and honest. When I asked questions that he didn't have answers for, he got the people that did...and fast. Namely, Brian Driver in the parts and accessories area was definitely a big help. I was replacing a VW diesel that was part of the buyback program, and had tried many cars and trucks and different makes...I was very close to purchasing a GM crossover from a neighboring dealership...and for some odd reason, never thought to try Ford, The biggest selling points were the great people in the showroom (Chris and Brian), the awesome car, competitive price, solid feel of the vehicle, lots of "technology, engineering and toys"....and this car was built in the USA, not China. I like having a home built, high quality car....And it is AWD and loads of power from the twin turbocharged V6....great in the snow and rain...and my 80 year old mom was able to get in and out without being boosted or pulled up and in...and she felt safe and comfortable....That's a HUGE win for me ...all around! Thanks again to Chris and Brian...I stumbled in on a fluke and left very happy!...Also wanted to give kudos to the personal familiarization with the features of the car before leaving the showroom. The young lady that helped me with the technology and toys in the car...and the touch screen dash...everything was wonderful...I am so sorry I don't recall her name, she was very helpful. Big plusses all around! Gary Penn More

Very Satisfied Customer The attention and treatment I received from the dealership was great. ......Definitely a first class dealership. More importantly, the employee who he The attention and treatment I received from the dealership was great. ......Definitely a first class dealership. More importantly, the employee who helped me from start to finish was Kris Crawford. He was great to work with. Was honest and worked hard to meet my needs. He followed up and has always been willing and ready to answer any of my questions or inquiries. He is friendly, professional and responsive. All in all, it has been a great experience. More

Amazing show room, great people. I worked with Kris Crawford, Preowned Sales Consultant. The experience was pleasant and efficient. He's a true professional. Kris was helpful and avai I worked with Kris Crawford, Preowned Sales Consultant. The experience was pleasant and efficient. He's a true professional. Kris was helpful and available for any questions I had or needs. The new show room is also amazing. Great dealership More

Friendly and Inviting I have purchased through Germain Ford for a number of years now, and have never once been disappointed with either our experience or the vehicle. Ford I have purchased through Germain Ford for a number of years now, and have never once been disappointed with either our experience or the vehicle. Ford vehicles are reliable and the trade in process has always been flawless. We have always received service with a smile and the sales and finance department is always working to help get you the best pricing that will meet your needs. More

Excellent Customer Service I was very impressed with the level of customer service displayed by both Kris Crawford and Germain Ford. I came back to Germain Ford after visiting w I was very impressed with the level of customer service displayed by both Kris Crawford and Germain Ford. I came back to Germain Ford after visiting with a competing dealership as a direct result of this exceptional customer service and their willingness to work with my situation. I look forward to working with them again on my next vehicle purchase and I will be sure to refer my friends and colleagues to both Kris Crawford and Germain Ford in the future. More

2013 ford edge purchase Kris Crawford was great to work with and made our buying experience less stressful. The service department also was great with answering some of our Kris Crawford was great to work with and made our buying experience less stressful. The service department also was great with answering some of our additional questions. More