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Germain Ford of Columbus
Columbus, OH
492 Reviews
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Showing 492 reviews
December 15, 2021
Probably the worst experience I have ever had at a dealership in regards to service. My BRAND new Ford Explorer started to throw a Power Train Malfunction light, but it was intermittent, it wouldn't t dealership in regards to service. My BRAND new Ford Explorer started to throw a Power Train Malfunction light, but it was intermittent, it wouldn't throw it every single day. I had proof and they were even able to pull up the codes the car threw. It said "Lost Communication with Seat Control Module "H", and Throttle/Pedal Position Sensor/Switch "D" Circuit Low". They knew the codes. I brought it in on a Wednesday with the light on, they wouldn't look at it, told me to bring it back on Friday to drop it off. I brought it in on Friday morning at 9am. They called me the next day just to tell me that they couldn't get to it till Monday. Fine, they also didn't have any loaners, so now I have to use my fiances car to go to work and she has to work from home. Monday comes around and I only get a text saying, "Vehicle is not currently acting up, we will continue to keep trying tomorrow". Fine, the end of the day Tuesday, I go into the dealership to see what's going on. Turns out they didn't even look at the car at all on Tuesday and actually deliberately decided to NOT work on it and move it to the parking lot. So I decided to take it home and find another dealership. Easily worst experience of my life. More
by shawn.brown.columbus
Employees Worked With
Alex
November 22, 2021
I wish there was a negative rating system.This has to be I wish there was a negative rating system. This has to be the worst experience I have ever had with any please that provides a service. Don’t take yo I wish there was a negative rating system. This has to be the worst experience I have ever had with any please that provides a service. Don’t take your vehicle here not even for an oil change. After three months of having my vehicle they are finally ready to give it back with a possible electrical issue. I was not having before they had it sit for three months. Because they have so many engine issue (30 in front of mine according to the terribly rude service technician) no loaners where available. When they did get one I had to find my own ride to get it. After having a loaner for four days I had to take it back. This has to be the worst dealership to deal with in central Ohio. There is so much more over these last three months but I don’t want to ramble to much. More
by tishandadavis11
Employees Worked With
John Curry , Michael Busch
October 29, 2021
Worst dealership to deal with. Go elsewhere for an Honest deal! Management is only concerned about $ not the customer. Will NEVER go back or recommend. Salesman was awesome. Management takes advantage of t deal! Management is only concerned about $ not the customer. Will NEVER go back or recommend. Salesman was awesome. Management takes advantage of the customer and only concerned about the $ They charge top dollar and you do not get the deal you get with competitors. Bought a vehicle from them, paid top dollar and took the car to a competitor 4 days later and traded for the same vehicle and got a better deal with an upgrade in the vehicle. Germain Ford NEVER again. More
by AJ
Employees Worked With
Seth Rahm
October 27, 2021
I had the worst experience at Germain and I will never be back. They clearly have no concern for delivering great customer service like it is stated on the banner in the showroom and signed by Rick Germain . back. They clearly have no concern for delivering great customer service like it is stated on the banner in the showroom and signed by Rick Germain . They had my car for approximately 5 months . The service department dropped the ball multiple times due to poor communication, poor training and lack of leadership. I purchased a new 2020 Escape in September of 2020. This car was a lemon . Within 5 months , I had leaking rear shocks , brake issues , a broken driver side door and an auto hatchback that hit me in the head multiple times. When I told them about the hatchback being a safety issue they didn’t seem to care and basically said it was my fault . I finally got my car back at the end of September and I still have issues . I emailed Rick my concerns and he had his CFO call me but was unwilling to offer any compensation . As a result of this experience I will never buy a Ford again . More
by KeithajG
Employees Worked With
Rick Germain
August 25, 2021
Great communication but unorganized back and fourth phone calls. They allow me to leave without negotiating a deal. I was willing to buy right away with cash but they failed to meet me at a price. calls. They allow me to leave without negotiating a deal. I was willing to buy right away with cash but they failed to meet me at a price. More
by j_fountain07
Employees Worked With
William shier
June 30, 2021
Very disappointed in extended warranty…they talked me into it and then they seem to cover what they want… external key pad just fell off the door, I’d never even used it… they would not cover it … no mor into it and then they seem to cover what they want… external key pad just fell off the door, I’d never even used it… they would not cover it … no more Fords for me More
by Jpaxton
Employees Worked With
Michael Busch
June 21, 2021
I recently had a keyless entry pad on my 2017 Ford Explorer fly off while I was driving. It wreaked havoc in the electrical system. I quickly made and appt with the service department and was fortunat Explorer fly off while I was driving. It wreaked havoc in the electrical system. I quickly made and appt with the service department and was fortunate enough to get Craig B as my service advisor. He was fabulous! He answered all my questions and explained to me the process as it unfolded. A few days later POOF! My car was good as new and my insurance covered the repair. Thanks Craig for repairing my car and returning it in time for my family to leave for a weekend adventure! You are the BEST! More
by slk765
Employees Worked With
Craig Burdon
May 27, 2021
Stunningly unethical would sum up this dealership. They ran credit that they were not authorized to do and then when I called and complain to the general manager, he wouldn’t even call me back. Run away! ran credit that they were not authorized to do and then when I called and complain to the general manager, he wouldn’t even call me back. Run away! Any car company that thinks they are too big for their own britches is someone you don’t want to deal with. They would cut their own mothers throat for a sale. More
by Buckeye10102010
Employees Worked With
Zack Manning, Doug Carnes, Bob Tschappat, Jason Soto
March 09, 2021
Just bought a 2021 Ford F150XLT 6cyl 350 full hybrid Just bought a 2021 Ford F150XLT 6cyl 350 full hybrid with about all the bells and whistles available. The price was right, the sales process excell Just bought a 2021 Ford F150XLT 6cyl 350 full hybrid with about all the bells and whistles available. The price was right, the sales process excellent and their attention to details perfect. I asked for a truck that is very had to find, they listened and searched it out in only a few days. David Gibson and Brynden Erwin kept in touch with progress and were very professional. I am a very satisfied customer. More
by benperz
Employees Worked With
david gibson Brynden Erwin
March 07, 2021
I have had service on my F150 multiple times at Germain in the last two years. Earlier service calls were completed without any issues. At the end of 2020, I had an issue when I picked the truck up where t in the last two years. Earlier service calls were completed without any issues. At the end of 2020, I had an issue when I picked the truck up where the battery was dead the next morning. Checking lights, nothing was apparent and ultimately I was able to figure out that the Park detect switch was not working, so all internal operations remained energized. The solution offered by Germaine was a new gear shift selector. This item had to be custom ordered, I had to pay half up front and was given a date of January 6th. Since it was the holiday period, I believed I could manage without the vehicle until then. I called to check status on January 6th and was told the ship date had been pushed to February 12th. As you would imagine, I was very upset and opted to hit up the local garage who was able to get me running in two days. I then called to get the upfront money I had paid to Germaine. I called the service advisor and checked back several times. Ultimately, the service manager Brent Henthorn got involved. He kept me posted of the status without me having to check in and got a check out to me quickly.. I very much appreciated his attention to this matter, his professional demeanor and the updates prior to receiving the refund. He made a somewhat negative experience much more acceptable and as a result, I will return to Germaine.m More
by Scott R.
Employees Worked With
Michael Busch, Brent Henthorn
