Germain Ford of Columbus

Worst service experience ever.We made an appointment Worst service experience ever. We made an appointment for our van that we use daily - appointment was for 0830 on a Tuesday morning, by 1630 they s Worst service experience ever. We made an appointment for our van that we use daily - appointment was for 0830 on a Tuesday morning, by 1630 they still had not looked at the vehicle - because they had too many walk in oil changes or tire rotations that day. We made an appointment so the van would get prioritized, they literally didn’t care what we used the vehicle for. Day over day the service advisor Erica was horrible, she avoided calls from us for daily updates, she also would not call back when she said she would. The van was in the shop for a week - subtracting a day for the holiday. The van went in for an air bag light on and every time we talked to Erica she told us we could come pick it up (still broken) or leave it for them to continue to “work on it”. It took calling to ask to speak with the service manager to prioritize getting the work done…and the best part is he never bothered to call back. We finally were told the van was ready for pick up, we called and my husband was on hold and kept cycling around the hold system. When the guy finally answered the phone he say “I seen you called 9 times” and when my husband said excuse me no, I’ve been on hold he days well you rang in three times, it’s rude to tell me that when I’ve been on hold the entire time. He then proceeded to tell my husband they are short staffed, he is there alone and he really shouldn’t have to be alone…um?! Then - we went to pick it up - my husband paid, then got in to drive it home and the driver side seat belt was not connected?!? The second issue was wind noise from the passenger side window at HIGHWAY speed - was on the work order. When we picked up the van the service advisor (Erica) indicated they didn’t hear the noise when they drove it around the parking lot - NO KIDDING - it happens at highway speed. She says - oops we dropped the ball on that - do you want to bring it back?? Nope. I get COVID, I get staffing challenges…all I’m looking for is some proactive customer service. If you can’t service a vehicle - don’t make an appointment. If you make an appointment and can’t honor it - cancel it. Call back when you say you will, honor appointments or don’t make them. We used to bring vehicles here (F350 truck, Flex) all the time - the service advisor we used is gone…never again More

Probably the worst experience I have ever had at a dealership in regards to service. My BRAND new Ford Explorer started to throw a Power Train Malfunction light, but it was intermittent, it wouldn't t dealership in regards to service. My BRAND new Ford Explorer started to throw a Power Train Malfunction light, but it was intermittent, it wouldn't throw it every single day. I had proof and they were even able to pull up the codes the car threw. It said "Lost Communication with Seat Control Module "H", and Throttle/Pedal Position Sensor/Switch "D" Circuit Low". They knew the codes. I brought it in on a Wednesday with the light on, they wouldn't look at it, told me to bring it back on Friday to drop it off. I brought it in on Friday morning at 9am. They called me the next day just to tell me that they couldn't get to it till Monday. Fine, they also didn't have any loaners, so now I have to use my fiances car to go to work and she has to work from home. Monday comes around and I only get a text saying, "Vehicle is not currently acting up, we will continue to keep trying tomorrow". Fine, the end of the day Tuesday, I go into the dealership to see what's going on. Turns out they didn't even look at the car at all on Tuesday and actually deliberately decided to NOT work on it and move it to the parking lot. So I decided to take it home and find another dealership. Easily worst experience of my life. More

I wish there was a negative rating system.This has to be I wish there was a negative rating system. This has to be the worst experience I have ever had with any please that provides a service. Don’t take yo I wish there was a negative rating system. This has to be the worst experience I have ever had with any please that provides a service. Don’t take your vehicle here not even for an oil change. After three months of having my vehicle they are finally ready to give it back with a possible electrical issue. I was not having before they had it sit for three months. Because they have so many engine issue (30 in front of mine according to the terribly rude service technician) no loaners where available. When they did get one I had to find my own ride to get it. After having a loaner for four days I had to take it back. This has to be the worst dealership to deal with in central Ohio. There is so much more over these last three months but I don’t want to ramble to much. More

Worst dealership to deal with. Go elsewhere for an Honest deal! Management is only concerned about $ not the customer. Will NEVER go back or recommend. Salesman was awesome. Management takes advantage of t deal! Management is only concerned about $ not the customer. Will NEVER go back or recommend. Salesman was awesome. Management takes advantage of the customer and only concerned about the $ They charge top dollar and you do not get the deal you get with competitors. Bought a vehicle from them, paid top dollar and took the car to a competitor 4 days later and traded for the same vehicle and got a better deal with an upgrade in the vehicle. Germain Ford NEVER again. More

I had the worst experience at Germain and I will never be back. They clearly have no concern for delivering great customer service like it is stated on the banner in the showroom and signed by Rick Germain . back. They clearly have no concern for delivering great customer service like it is stated on the banner in the showroom and signed by Rick Germain . They had my car for approximately 5 months . The service department dropped the ball multiple times due to poor communication, poor training and lack of leadership. I purchased a new 2020 Escape in September of 2020. This car was a lemon . Within 5 months , I had leaking rear shocks , brake issues , a broken driver side door and an auto hatchback that hit me in the head multiple times. When I told them about the hatchback being a safety issue they didn’t seem to care and basically said it was my fault . I finally got my car back at the end of September and I still have issues . I emailed Rick my concerns and he had his CFO call me but was unwilling to offer any compensation . As a result of this experience I will never buy a Ford again . More