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Germain Ford of Columbus

Columbus, OH

4.6
463 Reviews

7250 Sawmill Road

Columbus, OH

43235

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Showing 463 reviews

June 15, 2023

I bought a used Ford truck got it home and found it did not have a jack or crank Handel for the spair tire so I call them they told me they had one for just 200 dollars really More

by Greenleesteve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Carl
Jun 16, 2023 -

Germain Ford of Columbus responded

I'm so sorry to hear about your experience. I'd like to step in right away so that I may address your concerns directly and see if I can help improve your situation. If you are willing, please give me a call when you are available. Thank you, Terry Beaver - Service Drive Manager - 614-383-4694

June 06, 2023

Torrey Alan was very professional in getting our tires replaced. Worked us in quickly. Thanks More

by miley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torrey Alan
Jun 06, 2023 -

Germain Ford of Columbus responded

We are glad to hear that Torrey got you in and out quickly. Thank you for choosing Germain Ford of Columbus!

June 04, 2023

Courteous check in service by Josh, work done in a timely and good manner. Reasonable cost. More

by Fud68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service was knowledgeable and courteous
Jun 04, 2023 -

Fud68 responded

Great service at Germain ford

Jun 05, 2023 -

Germain Ford of Columbus responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Josh and the Germain Ford of Columbus team. Drive safely, and we hope to see you back again down the road!

June 02, 2023

The people were knowledgeable, courteous, and skilled. I will definitely use them again to service my Mustang. More

by rgorden7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Jun 04, 2023 -

Germain Ford of Columbus responded

We're thrilled to hear that you had such a positive experience with our team at Germain Ford of Columbus! Your satisfaction is our top priority, and it would be our pleasure to service your Mustang again in the future. Thank you for choosing us!

May 30, 2023

I had a great experience ordering my Bronco from Germain Ford. Everyone was super friendly and helpful! More

by Alexa.james07
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Ward, Scott Cropper, John Carl, Seth Rahm, Chad Secrest
May 31, 2023 -

Germain Ford of Columbus responded

We're glad to hear you had a great experience working with Germain Ford of Columbus, Alexa! It's always our goal to provide excellent customer service and make the car-buying process as smooth as possible. Enjoy your new Ford Bronco, and we hope to see you back!

May 24, 2023

Germain Ford truly values their customers! Zak (Service Rep) always makes sure that we are well taken care of when we bring our truck in for service! The service department does outstanding More

by Michiganpappaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zak
May 25, 2023 -

Germain Ford of Columbus responded

Thank you for the review! We are so glad to hear that Zak delivered such a successful service experience. Drive safely, and we hope to see you back again at Germain Ford of Columbus!

May 23, 2023

Great dealership. BAD EXPERIENCE Torrey was great. Technicians were sloppy!!! Scratched the truck door didn’t tell anyone left grease hand prints all over the inside More

by Butterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Torrey , Scott Cropper
May 24, 2023 -

Germain Ford of Columbus responded

Thank you for your feedback. We're sorry to hear about the issues you experienced with our technicians during your visit. We strive to provide all of our customers with professional and efficient service, and we are disappointed to see that we fell short in this instance. If there is anything else we can do to improve your experience or if you would like to discuss this further, please don't hesitate to contact me. Thank you, Terry Beaver - Service Drive Manager - 614-383-4694

May 12, 2023

A test drive (alone thank you! , hate when the salesmen goes with), went from a wonder if to purchasing 3 vehicles from Colton. He was super patient and I received more for my t More

by Mattkeenusaf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colton and Finance manager (forgot name)
May 12, 2023 -

Germain Ford of Columbus responded

We appreciate you sharing your experience with Germain Ford of Columbus and are happy to hear Colton provided a patient, no-pressure car-buying process. We're glad the wait was worth it for your new vehicle, and you were pleased with the trade-in value. Thank you for choosing us as your Ford dealership of choice!

May 11, 2023

Ryan was great to work with. Very nice person. In fact, everyone we talked to was very nice and knowledgeable. Working with the finance division went real quick. Overall, we had More

by Veronica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Towns, Brian Driver, Zach Manning, Sasha Lunin
May 11, 2023 -

Veronica responded

Very quick buying process for our Bronco Raptor purchase!! Thank you Ryan and the Germain Ford Dealership!! Anthony & Veronica

May 12, 2023 -

Germain Ford of Columbus responded

We are pleased to hear that Ryan and the team worked hard to ensure your satisfaction! Thank you so much for sharing your purchasing process at Germain Ford of Columbus, and we wish you many safe miles ahead!

May 08, 2023

Germain Ford was able to diagnose the problem, order the parts, and fix the issue. More

by 21FordExplorer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, Terry
May 09, 2023 -

Germain Ford of Columbus responded

Thank you for the review! We appreciate your confidence in the Germain Ford of Columbus team to get the job done and hope to see you back!

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