Germain Ford of Columbus

I have always loved this dealership! !! I was upset that I got charged for having to pay $125.00 on a Ford recall diagnostics!!! I found out that it’s up to the dealer to charge you !!! W !! I was upset that I got charged for having to pay $125.00 on a Ford recall diagnostics!!! I found out that it’s up to the dealer to charge you !!! What ??? I have bought I think four cars , truck from them. Aren’t I considering a loyal customer??? I take my car only to them for my oil changes or any other thing. New tires, windshield washer blades etc. Plus my passenger seat switch trim had to be replaced !!! No one hardly sits on that side. They said it can be from someone sliding out not lifting themselves up when they get out of the car ! I think this was a bad part made from Ford !!! I thought they had said drivers side which is still ridiculous for a car only three years old. Do I love my dealership, yes but getting charged for diagnostic for something Ford recalled is horrible. More

It was great working with Justin and the car buying process went very smoothly. Overall was a great expery. process went very smoothly. Overall was a great expery. More

Just bought a 2023 ford maverick yesterday. So far the experience has been flawless from ordering to receiving. The salesman Justin has been wonderful to work with. Not sure what the future hol So far the experience has been flawless from ordering to receiving. The salesman Justin has been wonderful to work with. Not sure what the future holds but so far so great! More

I worked with Zach. I found him to be honest, pleasant and attentive. As a woman buying a car on my own, I appreciated not feeling taken advantage of or mislead. Highly I found him to be honest, pleasant and attentive. As a woman buying a car on my own, I appreciated not feeling taken advantage of or mislead. Highly recommend! More

Our salesman, Scott Cropper, is the best. Great experience at Germain as always, this time buying our second Bronco and third vehicle from this dealer. Great experience at Germain as always, this time buying our second Bronco and third vehicle from this dealer. More

Scheduled an oil change, discovered during inspection brake pads and rotors were needed. Repairs were able to be done that day. brake pads and rotors were needed. Repairs were able to be done that day. More

I scheduled a service appointment for Saturday, July 29th at 10 AM to have the transmission fluid and filter changed as well as the gas filter. Upon my arrival I was informed that they generally don't change at 10 AM to have the transmission fluid and filter changed as well as the gas filter. Upon my arrival I was informed that they generally don't change the fuel filter unless the fuel pump, etc. goes out. That was fine with me, I asked them then if they could replace my spark plugs and they agreed. The lady who checked me in advised me that it would take about an hour. That seemed optimistic to me, but I thought perhaps they had someone dedicated to transmissions/fluid changes and they weren't busy or something. In any event, at 12:42 PM, (almost 4 hours later) the guy told me he was close to being done. At 1:40 PM (almost 5 hours later) I was told that it would be about another 20 minutes. I was actually able to leave at 2:13 PM....That is 5 hours and 13 minutes after I arrived. Ford employees set an expectation as to when I'd get my truck back several times during my service visit and they failed miserably on each of those occasions. I appreciate that they're open on Saturdays, but they need to be more realistic with respect of time management. My wife could have followed me up there (I drove about 28 miles to get there) and she and I could have done some running around in the area, even gone to the zoo, had they been more realistic with how long this would take. My other complaint...it was $425 and change for a spark plug change...that is the most ridiculous thing I have ever heard of, it's highway robbery. I suspect this process took so long so that they can charge excessively for labor. Ridiculous. More

The concierge service was so very nice. Not having to wait in a lounge for hours was very convenient. My car was finished and back at my house 15 minutes after my original appointment. Gre Not having to wait in a lounge for hours was very convenient. My car was finished and back at my house 15 minutes after my original appointment. Great service. More

Been dealing with Germain for decades . Have purchased at least 8 vehicles. Todays service was OK . Have purchased at least 8 vehicles. Todays service was OK . More

Michael is a great guy and helped us by answering all the questions. For sure he is very knowledgeable. questions. For sure he is very knowledgeable. More