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Germain Ford of Beavercreek
Beavercreek, OH
652 Reviews
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September 14, 2015
Horrible Service Dept , Rude and non caring ! ! I have a 2013 Ford Explorer that has 30,000 miles and still under the factory warranty and I also bought an extended warranty , I have always been a I have a 2013 Ford Explorer that has 30,000 miles and still under the factory warranty and I also bought an extended warranty , I have always been a Ford person but lately I do not know if that was a wise decision ? I have been to Germaine Ford (previously Hidy Ford ) 4 times because I have front half shaft and brake noise's and brake pedal pulsing and a weird rubber crunching noise at low speeds and turning, I have delta with Dustin and his boss all 4 times , they keep telling me that there is nothing wrong, but I hear and fell the noises and so does my wife and Co worker's, so they tell me when I hear the sound bring the vehicle in so I did and they keep denying there's an issue , The 3rd time Dave one of the mechanics tried to order a half shaft and get me scheduled in to get this done and check the rotors but when I came in Dustin gave me a different mechanic and of course the same old nothing is wrong , I just went for the 4th time and they acted like I was bothering them but it's funny I wasn't bothering Ford when I spent $ 27,000 on a vehicle , and when I asked for a vehicle to drive he said let him check and of course they didn't have one but they were glad to have me rent a vehicle , when I told them how unhappy I was and that the sign should still say Hidy on it instead of Germaine Dustin told me not to come back , I should have bought a Toyota or G M ! , after year's of being a faithful Ford owner and promoter I will never own another Ford !!!! The service people at Germaine are horrible and the boss is just as bad !!! Ooo and not to mention that the door panels are splitting already which seems to be a common problem as is the brakes and half shaft issues ! I contacted Corporate Ford a couple of weeks ago and then contacted them again as soon as I left Germaine Ford today , I also filed a complaint with the BBB I will not take this by Germaine/Hidy Ford and I will also contact the media this is a reaccuring issue with this dealer and there are a ton of complaints on the Ford forums about the same issues with the 2011 and up Ford Explorer and Linclon MKX , More
by mayelite
Employees Worked With
Dustin Smith's boss
September 14, 2015
Good Experience Jerry was confident in answering all my questions and honest enough to say he did not know. The answers he did not know he found out quickly and respo Jerry was confident in answering all my questions and honest enough to say he did not know. The answers he did not know he found out quickly and responded in a short amount of time. During the purchase process he was very attentive and worked hard to get us the best deal for us. More
by happygirl15
Employees Worked With
Scott Cassidy
September 02, 2015
Recovering from an Accident I hit a deer & totaled my car. Still bruised but had to replace my car. Jerry wasn't pushy but made me feel comfortable. I had a hard time making a I hit a deer & totaled my car. Still bruised but had to replace my car. Jerry wasn't pushy but made me feel comfortable. I had a hard time making a decision between a couple of cars & he was patience with me to make the final choice. Would return again More
by rdstull
Employees Worked With
Scott Cassidy
August 31, 2015
service dept I took my 2013 Ford Escape to Germain Ford because the brakes were pulling to the right> the car had 24000 miles on the odometer. I was informed that I took my 2013 Ford Escape to Germain Ford because the brakes were pulling to the right> the car had 24000 miles on the odometer. I was informed that the car was not driven enough therefore that the entire brake system had to be replaced. New rotors and new pads on the rear, new pads on the front and the front rotors had to be machined. I spent 560 dollars to get the work done. I also had a defective seatbelt, they said that they would have to order the part and would inform me when it came in. No one ever called. 1 month later I called the parts dept and was told that the replacement has been there and was asked why I didn't make an appointment to get the seatbelt installed! I didn't know that it had come in they should have informed me. So i called to make an appointment, apparently they are so busy that they can't answer the phone so I left a message 2 days later I still hadn't received a call from the dealership, this is warranty work so they can't make any money on this repair. I called A person named Lisa, so I could have a meeting with the service manager, i was informed he was with another customer, and he will return my call, guess what! More
by scairecrowe
Employees Worked With
Lisa, TJ Tuttle
August 28, 2015
New F-150 Went to just look at F-150s, not planning to buy. Jerry was very helpful, friendly, not pushy. He obviously cared more about my desires than just ma Went to just look at F-150s, not planning to buy. Jerry was very helpful, friendly, not pushy. He obviously cared more about my desires than just making the sale. Found, and bought a great truck. The only down side was waiting for a finance person to do the paperwork. I was surprised they didn't have more staff on hand to handle a very busy day. More
by joho53
August 21, 2015
Good Experience My husband and I had an easy time connecting with a sales associate and test driving the cars we wanted. They had the perfect car in-stock, and we we My husband and I had an easy time connecting with a sales associate and test driving the cars we wanted. They had the perfect car in-stock, and we were happy to be able to purchase it that day. Overall, it was a great experience. We had to give 4 stars, however, only because the finance guy tried really hard to sell us extra insurance packages that we did not want, which took up an extra 45 minutes or so of our time. In the end, though, everything was good, and all the staff were extremely helpful and friendly. More
by jlml
Employees Worked With
Dan Baer
August 20, 2015
new f-150 I went to look at new f-150's ,talked to Jerry Wright by email, he was very helpful to find the right F-150, and right deal, pleasantly surprised with I went to look at new f-150's ,talked to Jerry Wright by email, he was very helpful to find the right F-150, and right deal, pleasantly surprised with Germain Ford and Dan Bear in the finance department was helpful too, More
by jbf150
Employees Worked With
Dan Baer
August 19, 2015
WORST SERVICE QUICK LUBE I was visiting the beavercreek area and notice i had a low tpm on my car . so i call the dealership 3 times to speak with a quick lube employee got di I was visiting the beavercreek area and notice i had a low tpm on my car . so i call the dealership 3 times to speak with a quick lube employee got disconnected 3 times , i bought tires at my Georgia dealership with road hazard protection. i decided to drive to the dealership .. said i have a low tire could u look at it, said we are book up come back on monday. said i am leaving tonight . this happened on saturday aug. 15. around 1130am . the 2 guys were very rude didn't care one was on his cell phone .... i also filed a complaint with corporate ford and will go to the BBB about this dealership. never in my life of owning 8 fords had this type of service More
by mark123123
Employees Worked With
never given the name
May 18, 2015
Awesome Experiernce.. I went in to look at the Honda CRV's, ended up buying one.. Say the least I am one happy customer! Thanks To Ed Horton in Sales and Nate in Finance. T I went in to look at the Honda CRV's, ended up buying one.. Say the least I am one happy customer! Thanks To Ed Horton in Sales and Nate in Finance. This CRV is going to last me a long time.. Absolutely enjoyed driving it back to Ky.. More
by tweetystyle2001
Employees Worked With
Ed Horton
