Germain Ford of Beavercreek

Great experience I had a great experience purchasing my truck Germain ford. Ryan Hauger went above and beyond to make sure he could get me in my ford. Thanks again for I had a great experience purchasing my truck Germain ford. Ryan Hauger went above and beyond to make sure he could get me in my ford. Thanks again for everything Ryan. More

No hope of finding hopeI'm sixty years old. With A long list I'm sixty years old. With A long list of new and used car purchases. From a long list of dealerships This guy went so far and above the call of du I'm sixty years old. With A long list of new and used car purchases. From a long list of dealerships This guy went so far and above the call of duty, just to make it happen Overcoming what I thought to be Insurmountable obstacles. Sales and management treated me with more consideration and respect than blood ever has. More

Hands down the best I wanted to thank Germaine Ford of Beavercreek for making the purchase of my new F-150 seamless. I especially have to thank Ryan Hauger for going the I wanted to thank Germaine Ford of Beavercreek for making the purchase of my new F-150 seamless. I especially have to thank Ryan Hauger for going the extra mile to make sure I left with exactly what I wanted. My wife and I have an insurance agency and we even tried to recruit him to work in our agency. Top notch salesman. I will be doing all of my car shopping at Germaine Ford from now on and also sending all of my friends and family to Ryan "BOOMER" Hauger when they are in the market for a vehicle. More

Easiest car buying experience ever! We drove 1.5 hours to purchase our car from Ryan and Germain ford. And I would do it again. This is the friendliest place with no hassling..from the S We drove 1.5 hours to purchase our car from Ryan and Germain ford. And I would do it again. This is the friendliest place with no hassling..from the Sales manager. Finance manager, and Ryan. Could not be more pleased with the car we purchased and the experience. More

Very professional Ryan was very helpful and very professional He goes out of his way to make sure you get The vehicle you want. With no pressure to buy so hats of Ryan was very helpful and very professional He goes out of his way to make sure you get The vehicle you want. With no pressure to buy so hats off to Ryan and Germain Ford keep up the good work More

New chapter Ryan was able to get me into a new car as my old one died and had to be towed in. Thank you so much for getting me out from under that headache, and Ryan was able to get me into a new car as my old one died and had to be towed in. Thank you so much for getting me out from under that headache, and on to a new chapter. More

LOVE our Escape!! I just bought a brand new car for the first time, and I couldn't be happier about my experience at Germain Ford! Everyone was very professional and s I just bought a brand new car for the first time, and I couldn't be happier about my experience at Germain Ford! Everyone was very professional and so willing to help with any question I had. John Martin, Ryan Hauger, and Scott Cassidy are the three men that my husband and I were privileged to work with, and I can't say enough good about each one of these amazing people. I have had nothing but a pleasant experience, and I would recommend Germain Ford of Beavercreek any day! More

Professional and Excellent Ryan was able to help every step of the way. Did a great job in finding the car we wanted with a good deal. Very friendly and did not pressure us into Ryan was able to help every step of the way. Did a great job in finding the car we wanted with a good deal. Very friendly and did not pressure us into anything that we did not want. Highly recommended. More

AWESOME SERVICE!!! I found this vehicle online after shopping for over 4 months, called the dealership and Tom took the call. Tom was very pleasant, friendly, and know I found this vehicle online after shopping for over 4 months, called the dealership and Tom took the call. Tom was very pleasant, friendly, and knowledgeable. Tom provided me with some very good helpful information. Tom took the time out to go though the sync process with me. I drove from Louisville to Ohio to get this car, and would not hesitate to buy from them in the future. Very Happy Tom took the call !!!! More

WORST customer service of all time I need to let someone know about my experience with Germain Ford of Beavercreek. I had an appointment on November 11th at 7:30am for the works oil cha I need to let someone know about my experience with Germain Ford of Beavercreek. I had an appointment on November 11th at 7:30am for the works oil change and to get my cooling system flushed and filled with fresh coolant. I attempted to make my appointment online because I recently moved and wanted to update my info. After getting booted off several times 8 decided to call. I called the service department made my appointment and updated my personal info. I took my truck to Germain on Thursday Nov 10th to drop it off so it would be there the next morning for its morning appointment. When I dropped it off the service department explained to me that I needed to update ALL my info with them because they do not run off the same system as the scheduling department....so I had to update yet again. I was told that my truck had the first appointment and that my service technician Nicholas Nock would be giving me a call. I waited on Nov 11th for my call and it never came so about noon I decided to call Nick. I was told he was helping another customer and that he would call me right back...he did not. I continued to wait until about 3:45pm...I was told that they thought my truck was ready and that Nick would call me right back because he was once again helping someone else. Finally at 5:05pm Nick found time to call me just to tell me that my truck had been ready since noon. When I asked why it took so long to contact me Nick told me they didn't have my correct info...when I told him how many times I updated it he had nothing to say. Nick then told me I had less than an hour to get there to get my truck...by this point I could not get a ride in time to get there before they closed and all Nick could say was we open at 8 in the morning and that I could talk to TJ the service department manager and that he would make it ok. When I arrived Nov 12th to finally get my truck Nick greeted me only to tell me he was sorry but TJ wasn't working that day. I told Nick that this kind of service was unacceptable. I turned my wife, brother and mother into Germain customers and this is not the way you treat loyalty. All Nick could say was that he was sorry and that I would hear from TJ on Monday Nov 14th and that he would probably make it right with a free service...I laughed and left. It wasn't until I got home that I noticed they didn't even use my coupons I gave them...why did I think they would? However, the best part of this is that it is Wednesday Nov 16th 5:00pm and I have still not heard from TJ the service department manager. Now that's what I call customer service. Clayton Phillips 937-310-6115...incase you forgot again. Time to find a new dealership More