Germain BMW of Naples - Service Center

Extraordinary customer care My experience with Germain from purchase to care has been exemplary. Mr Charles Griffith has provided nothing short of superlative care and attention. My experience with Germain from purchase to care has been exemplary. Mr Charles Griffith has provided nothing short of superlative care and attention. I’m so glad that I purchased my vehicle there. More

I have owned multiple BMWs and have had them serviced for years, Adrian is by far the best advisor I have ever had. The reasons: attentive and a problem solver. Great customer service! years, Adrian is by far the best advisor I have ever had. The reasons: attentive and a problem solver. Great customer service! More

Excellent, Top notch, Excellent. Top notch, from the moment I brought the car into the lot until the service was completed. I would highly suggest anyone take t;heir car to Excellent. Top notch, from the moment I brought the car into the lot until the service was completed. I would highly suggest anyone take t;heir car to this dealer. More

Excellent service I have dealt with luxury car dealers for many years. Adrian in the service department understands customer service. Always happy to help and has answe I have dealt with luxury car dealers for many years. Adrian in the service department understands customer service. Always happy to help and has answers More

My First Visit to Germain BMW I was connected to George, He transferred my warranty information instantly. We were able to setup an appointment for service. Very impressed with the I was connected to George, He transferred my warranty information instantly. We were able to setup an appointment for service. Very impressed with the Germain facility, I was greeted warmly by everyone I came in contact with. George, introduced himself, I showed him a side panel that was damaged. He was able to get the part. So far, very happy with the change to Germain. More

Outstanding as usual! George represents the great team at Germain in the best possible way. He is always fantastic and is an excellent communicator. George is the BEST!! George represents the great team at Germain in the best possible way. He is always fantastic and is an excellent communicator. George is the BEST!! More

I can’t say enough about George’s A+++ rating as my service advisor. He’s the very best. I recommend Germain’s Service Department to friends because of George. service advisor. He’s the very best. I recommend Germain’s Service Department to friends because of George. More

This the second time I have worked with Chuck Griffith on repairs needed on my 650I. Chuck informed me on everything that was needed to be repaired with estimates and time line to complete the job. repairs needed on my 650I. Chuck informed me on everything that was needed to be repaired with estimates and time line to complete the job. More

Every time I need any car repairs or simply have questions, I receive excellent service & care at Germain BMW in Naples. My service advisor, George Donovan goes above and beyond to give the best s questions, I receive excellent service & care at Germain BMW in Naples. My service advisor, George Donovan goes above and beyond to give the best service with clear explanations and options. He is professional, kind, knowledgeable and has a great sense of humor. When you drive up there is someone immediately there to greet & check you in. you and the ladies at the reception desk are always lovely and kind. 5 star service all the way around! And kudos to George & Dick More

George Donovan was friendly and helpful. He went out of his way to accommodate me by delivering a loaner car because I am a teacher and couldn’t leave school. his way to accommodate me by delivering a loaner car because I am a teacher and couldn’t leave school. More