Germain BMW of Naples - Service Center

I recently had my x2 serviced and needed a tire replaced. Sebastian Murzanski was the BMW point man as my regular customer service rep was not available. He was professional, knowledgeable and went the extra Sebastian Murzanski was the BMW point man as my regular customer service rep was not available. He was professional, knowledgeable and went the extra steps to arrange a ride for me to work and a detailed report on what needed to be attended to in the future More

I bought a certified BMW 540i from another dealer . Germain BMW treated me like I bought it from them and rolled out a big red carpet . The service writer Sebastian Murzanski was sincerely interested i Germain BMW treated me like I bought it from them and rolled out a big red carpet . The service writer Sebastian Murzanski was sincerely interested in resolving the problems I had even though I didn’t buy it from them . He listened , took acton and followed up. Germain BMW held nothing back making sure I drove out a happy guy and I did More

on time service and clean waiting area, and oil change done very fast and efficient service advisor done very fast and efficient service advisor More

George Donovan service advisor was excellent, above and beyond care was what he provided recently. When a warning light appeared on our 2015 328D on our drive down from Indianapolis, I was reassured to kno beyond care was what he provided recently. When a warning light appeared on our 2015 328D on our drive down from Indianapolis, I was reassured to know George would take care of us. My advice is to keep him around as long as possible. More

George Donovan is a terrific service manager. Very smart & helpful. He fit me into his schedule when I had an urgent need. Very smart & helpful. He fit me into his schedule when I had an urgent need. More

Chuck Griffith my service director makes everything easy and estimates of time are always met. Appreciate his professionalism and fulsome explanation of work to be performed. A great asset for the dealersh and estimates of time are always met. Appreciate his professionalism and fulsome explanation of work to be performed. A great asset for the dealership More

Jeremy in service does an excellent job. I am fussy about my vehicles. Jeremy provides outstanding service and goes out of his way to assist. Thank you tom I am fussy about my vehicles. Jeremy provides outstanding service and goes out of his way to assist. Thank you tom More

Great customer service! ! Kevin Bugbee went out of his way to help me, and it was only a BMW rental from a rental company, not Germain. Luckily he had helped with questions p ! Kevin Bugbee went out of his way to help me, and it was only a BMW rental from a rental company, not Germain. Luckily he had helped with questions previously on a potential purchase or lease. Now I know where to buy a BMW in Naples for sure More

Charles Griffiths was great. Got everything done just right. Car was clean and rides great Got everything done just right. Car was clean and rides great More

Sebastian Murzanski was most gracious and helpful during my visit. He went above expectations when I had a query about another dealer's questionable Certified Pre-Owned process. He followed up with that dea my visit. He went above expectations when I had a query about another dealer's questionable Certified Pre-Owned process. He followed up with that dealer's representative to help sort things out and he is still working on this issue. More