Germain BMW of Naples

I drove to Naples from the Atlanta area to trade in my 2003 3-series wagon for a 2007 5-series wagon. Mark was very courteous, knowledgeable, and helpful. While I wanted more for my trade-in, and of cou 2003 3-series wagon for a 2007 5-series wagon. Mark was very courteous, knowledgeable, and helpful. While I wanted more for my trade-in, and of course, wanted to pay less for the 2007, overall, I had a very good experience working with Germain BMW, and Mark was terrific. More

This dealership is of very high quality with a great staff. The salesperson was knowledgeable and friendly. The sales manager was attentive and helped us obtain a car that was not in the dealership i staff. The salesperson was knowledgeable and friendly. The sales manager was attentive and helped us obtain a car that was not in the dealership inventory. The delivered car was very well detailed and the instructions by the salesperson were very comprehensive. More

Our salesman, Rick Camp at Germain BMW in Naples, Florida Our salesman, Rick Camp at Germain BMW in Naples, Florida was terrific. I visited the showroom about a year ago and mentioned that I would be lookin Our salesman, Rick Camp at Germain BMW in Naples, Florida was terrific. I visited the showroom about a year ago and mentioned that I would be looking for a new car once the lease on my existing lease expired. Rick sent me an email about 3 months ago inquiring whether or not he could be of assistance when my lease expired. I had previously bought a car from Germain and have found them to be a very reliable dealer and Rick Camp was helpful and not the typical car salesman. My experience was excellent. More

Walt Rawson and Chris helped my wife and I make a decision concerning the "turn in" of an 08 BMW 3 series convertable lease and/or the purchase or lease of a new 2011 BMW convertable. They were extre decision concerning the "turn in" of an 08 BMW 3 series convertable lease and/or the purchase or lease of a new 2011 BMW convertable. They were extremely knowledgable and very helpful. I expect Walt to be as helpful in the future when we have any questions concerning some of the "extras" that came with the car. More

My experience was very positive. I ordered a 2011 BMW 528 to lease. Jim McGinn did a superior job and I know he will continue to help me learn the car's many computer functions. The Ft. Myers BMW dea 528 to lease. Jim McGinn did a superior job and I know he will continue to help me learn the car's many computer functions. The Ft. Myers BMW dealer couldn't quote prices to me; the salesman said he had never done a lease deal. I never even went there and I live in Ft. Myers! Check out Germaine BMW in Naples; you will not be sorry. More

WE HAVE OWNED OR LEASED BMWS SINCE THEY FIRST ARRIVED IN NAPLES IN THE LATE 70'S. IN FACT WE PURCHASED THE 2ND. LARGE BMW TO ARRIVE HERE THEN. WE HAVE WORKED WITH MANY SALESMEN OVER THE PAST 32 OR 33 YRS. NAPLES IN THE LATE 70'S. IN FACT WE PURCHASED THE 2ND. LARGE BMW TO ARRIVE HERE THEN. WE HAVE WORKED WITH MANY SALESMEN OVER THE PAST 32 OR 33 YRS. BUT I WOULD HAVE TO SAY THAT JIM IS THE BEST WE HAVE EVER ENCOUNTERED. I WOULD DEFINITELY RECOMMEND HIM TO OUR FRIENDS AND ACQUAINTENCES More

THE FOLKS AT GERMAIN, ESPECIALLY WALT, WERE VERY HELPFUL AND KNOWLEDGEABLE OF THE CAR I WAS INTERESTED IN. THE TUTORIAL RECEIVED WHEN PICKING UP MY CAR WAS REALLY THOROUGH. I FEEL COMFORTABLE NOW DRIVING AND KNOWLEDGEABLE OF THE CAR I WAS INTERESTED IN. THE TUTORIAL RECEIVED WHEN PICKING UP MY CAR WAS REALLY THOROUGH. I FEEL COMFORTABLE NOW DRIVING THE CAR. I WOULD RECOMMEND WALT ROWAN TO MY FRIENDS WHO MIGHT BE INTERESTED IN PURCHASING A BMW. More

Went in to have a service that was discovered when I brought the car in for an oil change. First, let it be said that I tried working with the sales dept. to find the BMW I was looking for 2 months unt brought the car in for an oil change. First, let it be said that I tried working with the sales dept. to find the BMW I was looking for 2 months until I gave in and went to the East Coast. I brought it in for the oil change (and general evaluation) and after dropping off the car and approving the work order, the service tech called to say, "You realize the price of the oil change, correct?" I was mildly offended, but shrugged it off as a different customer service approach. The car checked out well, but needed a repair. I brought it back in and had the repair done. After two days of driving, I noticed the same noise. Brought her back in...to learn that the problem was something else and that they would essentially be junking the $500 repair from before to get to the "real" problem --which should have been determined when the part was replaced by all reasonable means. After learning this, I went to the car and noted that the car had not been driven at all (I recorded the mileage ) since I turned it in for the second evaluation. They explicitly stated that they test drove the car to evaluate the noise. The service person also attempted to make two identical claims with my warranty company that day and the company called me to say BEWARE. At the end of many conversations, it was decided that they should have noticed the origin of the problem and would do the job that I already paid for again -but only if I had the other repair done there as well. Be aware of the questionable service practices. Notice too that the most recent reviews are back-to-back-to-back, date-wise. Another red flag of the integrity of Germain BMW. More

I was impressed with the overall professionalism and friendliness of ALL the staff, including those with whom I wasn't directly involved during the negotiation process. Service after the sale was also r friendliness of ALL the staff, including those with whom I wasn't directly involved during the negotiation process. Service after the sale was also remarkable--the dealership went out of their way to handle the extra details even after I drove off the lot. Despite the fact I was buying a used car, I was treated with the same courtesy and respect that I would have received as a new car buyer. The Internet Sales Manager was a pleasure to work with and earned my recommendation here--he made my trip into Florida from out-of-state entirely worth the effort. The dealership is a credit to the BMW marque. More

Just picked up a new BMW here and they could not be nicer! The overall dealership looks new/clean/bright and the people were very friendly. Our sales person was BMW smart and very attntive. This is our nicer! The overall dealership looks new/clean/bright and the people were very friendly. Our sales person was BMW smart and very attntive. This is our third Germain car and we will probably be back when it comes time for #4! More