Germain BMW of Naples

Jim McGinn is very professional and his follow up skill are superior. It was a pleasure working with him. He help me with my X5 Lease and then searched for a new car for my family. Two of my coworkers al are superior. It was a pleasure working with him. He help me with my X5 Lease and then searched for a new car for my family. Two of my coworkers also worked with Jim and were very happy with his superior customer service. I would recommend him to a friend. More

The entire sales team at Germain BMW could not have been more accomodating, from the receptionist to our sales person (Mike Krajnock) to the CPO manager (Steve Hill) to the F&I manager (Terry Fallon) all th more accomodating, from the receptionist to our sales person (Mike Krajnock) to the CPO manager (Steve Hill) to the F&I manager (Terry Fallon) all the way on up to the GM, Flavio. A top notch group striving for and achieving customer service excellence - it was a great experience and I'll definitely recommend Germain BMW. More

Just a great experience! Germain BMW is a very professional organization and very good at taking the time to make sure you have a great experience with your purchase. All of the people I listed be professional organization and very good at taking the time to make sure you have a great experience with your purchase. All of the people I listed bent over backwards to make sure we got the car we wanted, and that we knew the product well. Steve Williams spent days with me making sure I was comfortable with all the cars, and his knowledge is remarkable. Larry Oblinger (sales manager) treated us with the upmost respect, and made us feel at home! Steve went on vacation, so the sales team went to work to make sure we felt right at home, and never missed a beat! All and all, we had a very nice experience with a seriously professional team! More

You have a great product and Mary Alice was excellent to work with throughout the selection and purchase. When we came back with further questions on how to use the computer- my wife and I had all of our qu work with throughout the selection and purchase. When we came back with further questions on how to use the computer- my wife and I had all of our questions patiiently answered. She clearly was interested in helping us. More

Outstanding car, outstanding sales people- Mark Noger, Steve Hill. Highly recommend!Prompt e-mail replies as well as telephone replies. Mark gives you his cell phone and he answers it promptly! Went above Steve Hill. Highly recommend!Prompt e-mail replies as well as telephone replies. Mark gives you his cell phone and he answers it promptly! Went above and beyond, including picking my husband up @ the airport at 9:30 PM!!A class organization! More

I purchased a pre-owned vehicle at first. After driving out of the dealership, the engine light went on after about 24 hours. The car was thouroghly evaluated and the problem did not surface for about one out of the dealership, the engine light went on after about 24 hours. The car was thouroghly evaluated and the problem did not surface for about one week. Unfortunately, there was major trouble that was completely covered by the warrantee. I was very dissappointed that it would take up to two weeks to repair. My confidence in that particular vehicle declined and I would be very nervous to drive. I worked with the dealer and manager and they were able to put me in a 2011 vehicle (at the expected higher price of course). I have been completely satisfied with the way this unfortunate circumstance was handled. They have my business and future business to come. I higly recommend this professional store! Mark More

The Germaine BMW facility in Naples is the most attractive auto dealer I have ever visited. It is thoroughly modern, exceptionally clean and a very comfortable place to "hang out" while waiting fo attractive auto dealer I have ever visited. It is thoroughly modern, exceptionally clean and a very comfortable place to "hang out" while waiting for service or other needs you may have. This facility has first rate amenities and the friendly staff truly makes you feel special and a member of the "Ultimate Driving Machine" family. I was very happy with the final price I paid for my 2011 M3 Sedan and the sales staff was always very helpful, friendly and professional. As a long time auto enthusiast I was pleasantly surprised by the technical knowledge of all the sales staff I met with during my buying experience. They all truly knew the many specific performance details of the car and were very helpful explaining it to me. Bill Benavitz More

Larry Oblinger helped Sean Ortz close the deal in a proficient manner. Obviously, both gentlemen understood the buyer's mind and, thank God, neither acted as the proverbial car salesman in a Sunday pap proficient manner. Obviously, both gentlemen understood the buyer's mind and, thank God, neither acted as the proverbial car salesman in a Sunday paper cartoon. Sean Ortz was very caring in teaching about the tricky multimedia stuff and helped with all settings involving my and my wife's cell phones. He showed us all the features of the car and made us feel comfortable about coming back for more instructions, if necessary. The business manager had gone through the financing in an uncomplicated matter and all the paper work was ready for signatures upon Sean having finished his instructions. From start to finish the whole purchase process took about 2 1/2 hours ... which isn't bad. At the end, the General Manager came over and thanked us for the business More

To Whom It May Concern : Mary Alice Armstrong did an To Whom It May Concern : Mary Alice Armstrong did an excellent job in working with us. She is personable, knowledgeable about the cars she was sho To Whom It May Concern : Mary Alice Armstrong did an excellent job in working with us. She is personable, knowledgeable about the cars she was showing us and professional. We were pleased with the experience and would work with her again. Thank you. Bill Ellenbogen More

Jim is a great professional and BMW a great brand. They fit well together ! Jim undertands the psychology of advertising and selling. He also is very kind, positive and always available. BMW Germain in N fit well together ! Jim undertands the psychology of advertising and selling. He also is very kind, positive and always available. BMW Germain in Naples is lucky to have such a business pro in its team. It is always a pleasure to meet and discuss with Jim. More