Germain BMW of Naples

Over the phone Shaun was very helpful. I was only slightly disappointed when I got to the dealership. I gave a quote over the phone and they told me it sounded good and we were really close to an agr slightly disappointed when I got to the dealership. I gave a quote over the phone and they told me it sounded good and we were really close to an agreeable price. I made a fairly long drive down to take the sale serious. First complaint would be the website said the car had 2,000 miles less then it actually had...I guess a manager kept driving it for a couple thousand more miles and they didn't update it. Second, it said no marks or scratches which I also asked over the phone to confirm, only to find a half inch or so scratch on the back that had touch up paint on it and done poorly. Third, upon arrival we test drove which was fine and then after talking with the salesman outside for a while, he tried to show me other cars they also had for sale. This annoyed me because I had called three times before and VERY obviously said I ONLY had interest in this specific car. The reason for the other car showing/suggestions I came to realize was because the GM didn't like my offer now that I was there and wanted the salesman to sell me a different car with more miles that had a lower listed price. Even after I said I wanted a specific model without a light interior do to ease of staining, he proceeded to try and show me a different model with very light interior. I knew this was caused from the pressure of the GM and I just took it with a grain of salt. WITH ALL THAT SAID, I still think Shaun was an extremely polite helpful gentleman. He did a great job playing the middle man and did his best to keep me happy and help me out. I knew that my offer was not going to be the final price and it would have to go up a bit and I was fine with that and expected it. How much I was surprised at first. Ultimately after some debate I was able to walk out with a very good price and the GM was friendly as well. Through the paperwork and actual car buying process, Shaun was outstanding, fast, helpful, and efficient. All the other staff I met were very professional and good at their jobs as well. I would very much so recommend this dealer to anyone else. It was a overall great car buying experience. My first two complaints could be negated by the fact that they are a big dealership and move a lot of cars all the time and it would be very hard to keep them all up to date. More

Buying a used car can be a painful experience but it was just the opposite with Greg. He worked closely with me and was very up front with cost information. Bottom line, I got the car I wanted at the pric just the opposite with Greg. He worked closely with me and was very up front with cost information. Bottom line, I got the car I wanted at the price I wanted and it was a very pleasant experience. Paper work was quick and easy, great comfortable facility, car was detailed professionally, and I had a great drive when I left. More

Armand was always welcoming, engaging & helpfully Armand was always welcoming, engaging & helpfully professional. He provided useful expertise & assisted us with details especially as "the middle p Armand was always welcoming, engaging & helpfully professional. He provided useful expertise & assisted us with details especially as "the middle person" with the financial piece at the end to "close" our deal. My biggest concern always with any car is its reliable performance over time & expert timely service when needed. Thus, Armand got us into the BMW vehicle & hopefully Germain of Naples will be there for us when necessary with quality service. More

I had a very pleasant experience in the process of purchasing my new car. Eric was very friendly and I did not feel under pressure at any time. It was a very simple and hassle free experience. I left purchasing my new car. Eric was very friendly and I did not feel under pressure at any time. It was a very simple and hassle free experience. I left there with a car that I know I will enjoy and I feel like Eric explained everything to me about my new car. More

Greg enthusiastically answered all our questions and showed us the car we eventually bought. He fully explained the advantages of BMW and the Germain Company and the relative merits of the models we loo showed us the car we eventually bought. He fully explained the advantages of BMW and the Germain Company and the relative merits of the models we looked at. He handled the entire purchase process in in a professional and friendly manner. I appreciated his follow up call. I've bought a lot of cars and he is the best by far. Thanks! More

Sean is a personable as well as knowledgable individual. He understood my needs and desires immediately and went to work to full my requirements. I strongly reccomend his "no nonsense" approach. If you don' He understood my needs and desires immediately and went to work to full my requirements. I strongly reccomend his "no nonsense" approach. If you don't like game playing and know exactly what you want, if it is possible to get it, Sean is your man. More

i felt very comfortable working with mr. Mike Krajnock. he was accomodating and responsive. i asked about the logistics to export to Canada and he immediateley porvided me with a contact for a turn-key ser he was accomodating and responsive. i asked about the logistics to export to Canada and he immediateley porvided me with a contact for a turn-key service in Canada. Yes i would recommend him and the dealership to others. Louis Zammit More

I must say that I was pleasantly pleased with my whole experience at Germain BMW and my sales person Greg Schneff. All of the employees were very helpul and courteous. I would definitely recommend the d experience at Germain BMW and my sales person Greg Schneff. All of the employees were very helpul and courteous. I would definitely recommend the dealership and my sales associate to friends and family. The purchase of a pre-certified BMW was truly one of the easiest car purchases I've made. Thank you. Maryanne Nader More

Our experience in dealing with Mark Noger was totally Our experience in dealing with Mark Noger was totally positive. He spent a lot of time showing us a number of models, which were of interest. He has Our experience in dealing with Mark Noger was totally positive. He spent a lot of time showing us a number of models, which were of interest. He has been unfailingly helpful, courteous and patient in answering any questions. He is certainly a good salesman. The road test was very useful in enabling us to make a final choice. All personnel met at Germain BMW were helpful and friendly from the welcome by the lady at the check-in desk on to any personnel. Initially we found ourselves dealing with different sales executives on consecutive visits and I think it is preferable to deal with only one individual on any transaction, which is something we insisted on. We might otherwise not have had the patience to proceed to the purchase stage. The after-sale experience was equally positive. The contract paperwork was handled very efficiently and speedily by Shawn and Mark Noger introduced us also to Don Huttlin, so that we have an introduction to the Service area. Finally Mark has already prepared the introduction to the BMW dealer in Mamaroneck New York, so that we have a contact when we are in New York during the summer months. This is our first experience in buying a German car and we were making a choice between BMW, Mercedes and the Italian Maserati, so the Germain BMW team, especially Mark Noger, has done a good job to date. Thank you. More

Very good sales person with excellent knowledge about the car etc. I would recommend the dealership to anybody. The car was very clean and the service personal very kind. I felt very good about the purchase car etc. I would recommend the dealership to anybody. The car was very clean and the service personal very kind. I felt very good about the purchase of the car. In my opinion the dealership is run as best I have seen any dealer in our local area. More