Germain BMW of Naples

Buying a new car is not high on my list of favorite things to do. The reason is simple. I's not spending the money for the purchase as you might think. It's the high pressure sales people that give me things to do. The reason is simple. I's not spending the money for the purchase as you might think. It's the high pressure sales people that give me a feeling that they can't be trusted. John Scanlan changed that for us. He was friendly, informative and was patient as my wife and I tried to figure out which model was right for us. We test drove a number of models and never once did we feel rushed to make a decision or finalize a deal. He did things at a pace that allowed us to make the right decision. I would highly recommend John and the Germain Dealership! More

I was treated like family. Fort Myers BMW said they would find what I wanted. They never called me back. I just wish you were closer to my home. find what I wanted. They never called me back. I just wish you were closer to my home. More

As I was looking online I chatted with Shaun and we made plans for me to make the 2 hour trip to Naples to look at the car. Shaun immediately gave me multiple ways to contact him. He was very responsive t plans for me to make the 2 hour trip to Naples to look at the car. Shaun immediately gave me multiple ways to contact him. He was very responsive to any additional requests for information and was very knowledgeable, and assisted me to choosing the right vehicle for my lifestyle. I actually looked forward to meeting him. The buying process can be somewhat convoluted, but Shaun made me feel comfortable across the board, from the pre-certification process to the pricepoint on the vehicle. Shaun and his dad delivered the car to me in Sarasota the next day it was filled with gas and immaculate. The 750li is an amazing auto. My husband and I both enjoy driving it. More

This was the second buying experience with Jim as my advisor. Needless to say, if the first experience wasn't a good one, there wouldn't had been a second. Instead of purchasing a Cadillac which I had advisor. Needless to say, if the first experience wasn't a good one, there wouldn't had been a second. Instead of purchasing a Cadillac which I had planned to, I decided on a B M W because of a problem I experienced at DeVoe. This is the first time in 30 yuears that I don't own at least one Cadillac. I received one of Jim's "customer satisfaction" calls around that time and that was one of the reasons my wife is driving a B M W and not a Cadillac. I retired three years ago from a 47 year career in sales and management. I wish I had some "Jim McGinns" working for me when I was in management, but not as my competitor when I was in sales. Jim has all the qualities of a great salesman. He also has a terrific service department backing him up. More

Overall experience excellent. Shaun Warner was exceptional. Great contact. Good communication. Professional and excellent product knowledge. I just got a message that my review was too short. Wel exceptional. Great contact. Good communication. Professional and excellent product knowledge. I just got a message that my review was too short. Well screw that. You should be glad to get a good no matter how short. Shaun is still the best. More

Jeremy was great. He understood what we wanted and helped us find the right vehicle at the right price! The entire process was painless and we love our car! helped us find the right vehicle at the right price! The entire process was painless and we love our car! More

I started the ordering process last spring with an employee who later left the dealership. When Jim stepped in he did a good job of assessing my needs and desires. He helped me find examples of the employee who later left the dealership. When Jim stepped in he did a good job of assessing my needs and desires. He helped me find examples of the colors I was debating about (the model and accessories were already decided). He kept me informed of the schedule to build and ship my new car. I would gladly recommend both Jim McGinn and Germain BMW to friends. More

Our experience in purchasing our used Lexus was great! Bernardo was very nice to deal with; the vehicle was pristine in condition; we felt the trade was fair. The only problem we experienced was that the Bernardo was very nice to deal with; the vehicle was pristine in condition; we felt the trade was fair. The only problem we experienced was that the "service" light came on within 600 mi of purchasing the vehicle, while we were on our way home to Indiana. We had to find a dealership enroute for servicing. Service records showed that the vehicle was due for servicing at the time of the sale. Despite this minor inconvenience, we LOVE our vehicle and expect many years of quality performance!! I would not hesitate to shop at Germain again in the future. More

Great services, knowledgeable about the vehicles and willing to assist throughout the entire process. We have purchased all of our BMW's (4) since 2003 and enjoy the personal and professional attention willing to assist throughout the entire process. We have purchased all of our BMW's (4) since 2003 and enjoy the personal and professional attention we have recieved. Couldn't ask for much more. More