Germain BMW of Naples

kind-humorous-patient-attractive-caring-professional-inf ormative-all these words apply to wilton and neal who helped me purchase my bmw-i would recommend them to future buyers ormative-all these words apply to wilton and neal who helped me purchase my bmw-i would recommend them to future buyers More

we have had a very pleasant experience with the dealersip and especially the service department for the past 4 years so naturally would return to purchase another vehicle and especially the service department for the past 4 years so naturally would return to purchase another vehicle More

The salesman I dealt with, who will remain nameless, was very disrespectful, unprofessional, and lazy. The vehicle was reasonably priced and the condition of the car was excellent; however, the experience w very disrespectful, unprofessional, and lazy. The vehicle was reasonably priced and the condition of the car was excellent; however, the experience was below par. When you are in the market to buy a luxury vehicle like a BMW you expect the best. If you want exceptional customer service and friendliness, then this is NOT the dealership for you. I purchased my BMW elsewhere, and would never recommend this dealership. More

My wife and I were very happy with our buying experience, because we went through a fairly lengthy period of decision making. But Peter never gave up on us, or gave us a hard time because of it. And on top o because we went through a fairly lengthy period of decision making. But Peter never gave up on us, or gave us a hard time because of it. And on top of that he delivered the car to our home. Tim and Pat (Trish) Hunter More

Terrific service and care. Great attention. Spent a lot of time with us making sure we understood everything about the car. Could not have been happier. of time with us making sure we understood everything about the car. Could not have been happier. More

My experience with the service department at Germain BMW since 2008 has been phenominal. I decided to trade my 2008 650 convertible for a 2012 version of the same model. The manner in which Kevin Wood and C since 2008 has been phenominal. I decided to trade my 2008 650 convertible for a 2012 version of the same model. The manner in which Kevin Wood and Chris Tuttle handled our interaction was not only very professional, but a refreshing and pleasurable experience. More

Walt took time to really show me all the aspects of my new car and how to utilize all its great functions. This is my second BMW but the fourth for both my husband and I. As hard as it is to believe I lea new car and how to utilize all its great functions. This is my second BMW but the fourth for both my husband and I. As hard as it is to believe I learned things about the car and remote I had never known. I know feel I can utilize all the tools BMW has provided. I was also impressed with the great level of customer service from the receptionist. More

My salesman's name was Peter Martin. He was absolutely terrific. He was knowledgeable and a pleasure to do business with. I wasn't necessarily at Germain to buy a car. I was just looking, but Peter's co terrific. He was knowledgeable and a pleasure to do business with. I wasn't necessarily at Germain to buy a car. I was just looking, but Peter's considerable sales skill turned me into a buyer. I am enjoying my BMW very much and the experience at Germain was wonderful! I will certainly visit this dealer the next time I am in the market for another automobile More

Mary Alice was friendly, informed and professional throughout the sales process. She was also helpful in arranging for the service department to do some work on my "old" BMW that I subseqently sold to throughout the sales process. She was also helpful in arranging for the service department to do some work on my "old" BMW that I subseqently sold to my daughter-in-law. The only hitch, and it was a minor incovenience, was the amount of time it took to get the paperwork completed when I came to pick up the car, completing the sale. I have since recommended Mary Alice and Germain to a firend in Naples for the purchase of a new car. Hope it works out. More

We visited 4 dealerships before deciding on Germain.John was by far the most knowledgable, professional & courteous sales associate we encountered. The entire atmosphere & personnel of the dealership made t was by far the most knowledgable, professional & courteous sales associate we encountered. The entire atmosphere & personnel of the dealership made this the first time we found buying a car a totally pleasurable experience. More