Germain BMW of Naples

I walked not expecting to buy a car on the spot. Four hours later I left with a new car. Shaun was terrific. And the support he received from his management was first class. I fully recommend Germain BMW hours later I left with a new car. Shaun was terrific. And the support he received from his management was first class. I fully recommend Germain BMW. More

I was surprised with the commitment to customer service. I was surprised with the commitment to customer service. The dealership was about to close when my wife and I arrived, and they kept it open just fo I was surprised with the commitment to customer service. The dealership was about to close when my wife and I arrived, and they kept it open just for us, and until we were done. We received an excellent service from Alberto and Neal. Will definitely recommnend to friends and family. Thanks you Germain BMW ! More

John was the ultimate professional. No hassle, extremely knowledgeable about the product, no urgency that you had to make a decision before he would let you out of the showroom. I came back to discuss the knowledgeable about the product, no urgency that you had to make a decision before he would let you out of the showroom. I came back to discuss the car with him on three separate occasions, none of them had a "hard" sell. After we had a test drive and agreed on the model, John made it easy to manuever through the paper work. After the sale was made, I informed him that this was a surprise birthday present for my wife. When I got her to the dealership (by telling her that we were going somewhere else and just pulled in), John met us in the parking lot and escorted us into the showroom. There in the middle of the floor was the car with the top down, a huge sign covering the windshield saying "HAPPY BIRTHDAY KAREN", several helium filled balloons floating over the car saying "HAPPY BIRTHDAY" and several other sales reps singing "HAPPY BIRTHDAY". I'd say that was going the extra mile. More

Walt Rawson is a true professional & passionate "car guy". We did a complex deal with Walt & he was on top of all the details throughout the process. When it came time to deliver our 2012 BMW 5 Ser "car guy". We did a complex deal with Walt & he was on top of all the details throughout the process. When it came time to deliver our 2012 BMW 5 Series, that is when Walt went into overdrive & spent 1 1/2 hrs explaining the technical & engineering details of the car. Our dealings with Walt were seemless & we would highly recommend him to intelligently solve your transportation needs. More

Mike is absolutely the best car salesman we have ever dealt with. He goes the extra mile to find what you what, understand your needs, and explain the product. Mike knows cars inside out. He is the only dealt with. He goes the extra mile to find what you what, understand your needs, and explain the product. Mike knows cars inside out. He is the only car salesman who has ever called our insurance company for us to add the car. He made the experience a true joy and we'll definitely be back in the future. Mike is the best of the best. Larry and Dean Lohman More

John Scanlan did a great job of finding me a fantastic 03 John Scanlan did a great job of finding me a fantastic 03 530i! He was friendly,polite and diligent in making sure that every problem concernin John Scanlan did a great job of finding me a fantastic 03 530i! He was friendly,polite and diligent in making sure that every problem concerning my car was solved from the price to getting the wheels polished to getting the car perfectly cleaned and waxed! I could not be happier! Thank You very much! Sincerely, Robert Winter More

It was a pleasant experience and the sales staff were not pushy. Everything went very smoothly and we were almost able to walk away with our car once we had decided to buy it. pushy. Everything went very smoothly and we were almost able to walk away with our car once we had decided to buy it. More

This is the second vehicle that we've purchased from Greg Schneff and we have been truly satisfied with the customer service that Greg provides. He goes above and beyond to make sure that the service and ex Schneff and we have been truly satisfied with the customer service that Greg provides. He goes above and beyond to make sure that the service and experience is great. Thank you. More

Jim is an informed professional who knows his product and he gets to know his customer. He becomes your friend. The dealer manager came in to meet me and anyone who saw me, thanked me for my business. I went he gets to know his customer. He becomes your friend. The dealer manager came in to meet me and anyone who saw me, thanked me for my business. I went in for my first car wash and the employee who delivered my car back to me had the same poise and professionalism as the manager and salesman. More

I want ot thank Mr. Brin and the team at Germain BMW for the wonderful service provided during the purchase of my 650i at lease end. The process was smooth and efficient. He called me and gave me the option the wonderful service provided during the purchase of my 650i at lease end. The process was smooth and efficient. He called me and gave me the option of making this happen three months before lease end. My wife and I are both BMW Owners and Germain is our dealership for life. As always, we appreciate the manner in which the team handles our needs. Thanks Joe Crowley More