Germain BMW of Naples

We shopped at another BMW dealership before visiting Germain BMW of Naples. We were very disappointed in the experience and almost did not buy a BMW. We are very happy that we tried again with Germain. Germain BMW of Naples. We were very disappointed in the experience and almost did not buy a BMW. We are very happy that we tried again with Germain. The professionalism and friendliness with the entire sales staff was far greater than what we had experienced previously at the other dealership. I have already told many of my friends that if they are in the market for a BMW they need to go to Germain. Mark Noger did a great job and he was very patient with us! More

The salesman was very friendly and helpful, he knew his product and was very informative. The sales manager was very courteous and appreciative of the business, the negotiations were easy and fast, and th product and was very informative. The sales manager was very courteous and appreciative of the business, the negotiations were easy and fast, and the paperwork was ready when promised and handled very expeditiously. But the best thing occurred after I brought the car home. I noticed that the navigation/radio display had some splotches on the screen and stopped by the service department the next day to inquire. I was told the display was failing, needed to be replaced and wasn't covered by the certified warranty I received with the purchase. The cost was going to be about $1700. In addition, I had noticed for the first time that the car had the smell of a long time smoker, another thing I had failed to notice when I test drove the car. I told the salesman about the problems and his sales manager immediately called me and apologized. He assured me the dealership does not do business that way, that the failing display had not been noticed by the service department when they serviced the car and that they would replace the monitor at no cost to me and deodorize the car to my satisfaction. It was outstanding service and courtesy, and I would never hesitate to deal with this dealership again. More

GREG IS VERY PROFESSIONAL AND HAS A GREAT SENSE OF HUMOR,......I'M A FREQUENT VISITOR TO THE GERMAIN USED CAR LOT AND GREG ALWAYS MAKES ME FEEL VERY WELCOME......CUSTOMER SERVICE OF HUMOR,......I'M A FREQUENT VISITOR TO THE GERMAIN USED CAR LOT AND GREG ALWAYS MAKES ME FEEL VERY WELCOME......CUSTOMER SERVICE, FRIENDLINESS AND THE QUALITY OF SERVICE ARE TOP NOTCH, AND PRICING IS FAIR WITH VERY LITTLE HAGGELING ......I LOOK FORWARD TO MY NEXT PURCHASE . More

Jim McGinn at Germain BMW has been very pleasant to work with. We have bought 3 cars from him and have been very pleased with dealing with this dealorship and Jim in particular. We trust his advice and with. We have bought 3 cars from him and have been very pleased with dealing with this dealorship and Jim in particular. We trust his advice and we feel that he has been honest with us, always trying to fill our requests and needs. We have been most happy with the cars he has helped us select. More

Jim has been my BMW Salesperson for about 5 years. I Jim has been my BMW Salesperson for about 5 years. I have leased several cars from him, and just recently purchased a vehicle. Jim has always b Jim has been my BMW Salesperson for about 5 years. I have leased several cars from him, and just recently purchased a vehicle. Jim has always been so helpful and informative whenever I needed assistance. He takes care of us like we are family! I have referred several friends to Jim and each and every time he has gone above and beyond for them. He also is an animal lover and has a huge heart!! My husband and I always enjoy our conversations with Jim when we visit BMW, and he can consider us lifetime clients. More

working with jim mcginn has been an absolute pleasure. he has met every expectation I had and made the new sale experience a pleasure I certainly look forward to a lasting relationship in the future bes has met every expectation I had and made the new sale experience a pleasure I certainly look forward to a lasting relationship in the future best regards jim sincerely gary hirschman More

With Jim McGinn's excellent guidance and support, I have purchased one 3, two 7's, and one 5 BMW cars over the past decade. Jim brings knowledge of the car and of the purchaser to the transaction and to sub purchased one 3, two 7's, and one 5 BMW cars over the past decade. Jim brings knowledge of the car and of the purchaser to the transaction and to subsequent questions about the use of new features. Mostof all, he cultivates a friendship that lasts and goes beyond seeking future sales. More

I have leased two BMWs from Jim. He is always a pleasure to deal with, and is knowledgable and professisonal. I have referred all friends and family to him. They also have had great experiences. I would (an to deal with, and is knowledgable and professisonal. I have referred all friends and family to him. They also have had great experiences. I would (and always do) highly recommend anyone in the market for a car to call Jim. More

I am thrilled to provide positive comments for Jim McGinn. Not only was his customer service and accuracy of information invaluable during the purchase of my new car, he was instrumental in helping m McGinn. Not only was his customer service and accuracy of information invaluable during the purchase of my new car, he was instrumental in helping me obtain information for my son's pre owned BMW. He worked hard to find us a used BMW that met the criteria of my son. He also willingly researched other dealers when we had questions. Jim is an above average BMW representative. He is kind, informed, accurate, honest and willing to go the distance for making his clients completely satisfied with the BMW experience. Thank you for the opportunity to comment on Jim's exemplary service. Debby and Vin DePasquale Cody Moxam More

Jim McGinn is a great guy. I have bought two BMWs trhough him and I would highly recommend him. He has also been very pro-active in working with me after the sale. Over the past three years he has trhough him and I would highly recommend him. He has also been very pro-active in working with me after the sale. Over the past three years he has gone out of this way to develop a very good relationship with both me and my wife. The BMW service at Germain is without question the best I have ever experienced. More