Germain BMW of Naples

Michael was wonderful, very pleasent and easy to work with. The best thing we liked is that he did not apply any pressure that sometimes can be a part of the purchasing experiance. I would tell my friend with. The best thing we liked is that he did not apply any pressure that sometimes can be a part of the purchasing experiance. I would tell my friends about him and we have always dealt with Germain for many years and have owned many BMW's and a Lexus. Now have my daughter hooked.....lol More

Kevin Browne was great to work with. He made our vehicle buying experience pleasent and worthy of driving from Cape Coral, Florida to Naples. As soon as my wife and I arrived at the dealership we were g buying experience pleasent and worthy of driving from Cape Coral, Florida to Naples. As soon as my wife and I arrived at the dealership we were greated with respect along with honesty and friendliness. Everything that was mentioned in our prior phone conversation actually was delivered with no deviations. I wish all car dealership sale staff were like Kevin! Hector & Jill Louzao More

I enjoy working with people who have a sense of humor and enjoy what they are doing. Jason was helpful and forthcoming from the first conversation I had with him. From the moment we test drove vehicles to th enjoy what they are doing. Jason was helpful and forthcoming from the first conversation I had with him. From the moment we test drove vehicles to the moment we exited the showroom with our new 5 Series, we thought Jason, Neal and Francesca worked very hard to make sure we got the vehicle we wanted at the price we wanted. We did not buy our first BMW in Naples but we are glad we stayed in Naples this time and would highly recommend Jason and the Germain staff to friends. More

I had been searching for a Certified Pre-Owned BMW 128i convertible and Steve Lowry and I were communicating via email. He had sent me photos of cars that had just arrived and when one caught my eye I imm convertible and Steve Lowry and I were communicating via email. He had sent me photos of cars that had just arrived and when one caught my eye I immediately drove down to look at it. The car was everything that I had wanted (Navigation, Sirius, Front/Rear Back Up Sensors, heated seats, steering wheel...truly loaded with a lot of extras.) AFter driving the car I decided to purchase it and make it mine!! I thought the entire team was friendly and courteous. My only gripe was that I had expected the cars interior to be much cleaner when I arrived to pick it up. The car was left there to be cleaned and detailed and also had to have the front headlights replaced because there was fog in both of the headlights. When I came back there was also a blob of what looked like wax on the interior of the drivers door, by the window controls. I was going to go back in to the dealers but I just wiped it off w my sleeve. There is also a problem with the front sensors and they looked at them and adjusted them, but I have to go back because they look like they were wedged in and do not sit flush with the bumper. They also constantly BEEP!!!! It stinks because when I show my friends my car they all go "Whats wrong w those things popping out of your bumper"??? That doenst look right! Now on a side note I did mention to the dealer on a follow up about the cleanliness of the car and they immediately invited me back to have the car detailed. I emailed them this morning about the sensors but I am going to the BMW closer to my home. I'm trying to be completely honest and point out the good along with the bad with this dealership. More

I recently leased my fifth 3-series coupe from Germain BMW of Naples. The exceptional quality of the Germain BMW facility and the professionalism of its staff parallel the qualities found in BMW automobil BMW of Naples. The exceptional quality of the Germain BMW facility and the professionalism of its staff parallel the qualities found in BMW automobiles. I highly recommend Germain BMW of Naples. More

Jason was very professional in outling the various features of the models we were contemplating. We arrived at a fair price and the deal was put together with no hassle. Jason's instructions on the o features of the models we were contemplating. We arrived at a fair price and the deal was put together with no hassle. Jason's instructions on the operation of the vehicle were very clear and he has always been available to answer questions well after we took possession of hte vehicle More

Peter was very knowledgable and great to work with on the purchase of my new vehicle. I would do business with Peter in the future purchase of my new vehicle. I would do business with Peter in the future More

I located my vehicle on your website and contact the internet team that referred me to Larry Brewer. This was the first time i have purchased a vehicle over the phone, and Larrry made the expereince ver internet team that referred me to Larry Brewer. This was the first time i have purchased a vehicle over the phone, and Larrry made the expereince very pleasureable. When i arrived at the dealer to pick-up the vehicle i was extremely impressed with the service that was provided to team me about the vehicle and go through my financing options. I would highly reccomend Larry and Germain BMW. More

First impressions: Showroom is welcoming, sophisticated yet "low key". My husband and I were welcomed by sales representative, King Bigelow who listened to what we wanted and needed in our new car. We te yet "low key". My husband and I were welcomed by sales representative, King Bigelow who listened to what we wanted and needed in our new car. We test drove three comparable luxury vehicles. Throughout the process King was helpful and explained the features, answered our questions without "over selling". We refined our search down to two vehicles. King then introduced us to the financing manager, Ken Burkhart, who gave us a summary of the extended warranty program and the BMW financing tool. The information was concise and communicated clearly. As it as late in the day, I shared some additional questions I had with King and we planned a return visit the following morning. Next day my husband was unable to attend so I went alone to the dealership. King had the answers to questions waiting for me when I arrived. He spent the time I needed to explain the voice / navigation / radio / Bluetooth features with me. He showed me the video of the "Xzilon" which protects the exterior paint of the vehicle for a reasonable cost. None of the stereotyping of the movies about when a woman goes to the dealership by herself can apply as I was treated with respect as we worked through the purchasing process. Ken had the more detailed numbers ready and we did negotiate to mutually agreeable terms. There was no going back and forth to an "invisible manager" in the proverbial back room. Title and finance documents were quickly prepared and facilitated with electronic signatures, insurance was transferred and it was done! As the vehicle was to be detailed and the Xzilon coverage applied before I took possession, rather than keep me waiting in a dealership for several hours, a luxury "loaner" was provided so I could go about my day. Around 5 pm I picked up the car loaded with a full tank of gas and the surprise gift! (you will have to buy one to find out what it is!!) The final moments of the car buying experience remained impressive: it was pouring rain outside and Bing went to get the car in the rain and pulled it into the covered area so I would not get wet. A small gesture, but that is what makes the whole experience a positive one. I would recommend this dealership to any one looking for a luxury new or used vehicle. Perhaps the greatest compliment I can share is that I would send my mother to shop here! The inventory was of a higher caliber than comparable priced same model vehicles elsewhere. Better looking interiors, less worn leather, seat belts without stains, better tire tread...etc. My "new" used vehicle looks like a new car! I am not one who writes many reviews about my experiences as a consumer, but I did not expect that buying a vehicle was going to be the pleasant experience that it was so I had to share and say "thanks" to King, Ken and the Germain Team. Sandra Meeks More

Larry was very helpful, respectful of my choices, willing to answer questions, not pushy even after he has my cel phone number and my office number. He was on time for the appointments we made and very willi to answer questions, not pushy even after he has my cel phone number and my office number. He was on time for the appointments we made and very willing to take test drives and also to work with me with the price that I thought was fair. Very professional. More