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Germain BMW of Naples
Naples, FL
2,483 Reviews
From the latest new BMW models to high-quality pre-owned cars for sale, Germain BMW of Naples has it all. But we’re more than just a local new and pre-owned car dealership – we’re a family-owned business that’s equally committed to the Naples and Ft. Myers communities and the car shoppers within them. When you work with our local car dealers and service techs, you’re guaranteed quality at every turn. Contact us at 239-494-3545 or reach out to us online to discuss anything from our current BMW offers to available BMW services.
If you have any questions about our new or pre-owned BMWs, or BMW lease and financing specials, please don’t hesitate to give us a call at 239-494-3545. One of our friendly staff members will be happy to help. So, make your local dealer Germain BMW of Naples, FL, and let our world-class customer service amaze you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,483 reviews
September 10, 2012
We had very good service and attentiveness. Jim is very good to work with. So good we've leased two new vehicles. Would definately refer others. good to work with. So good we've leased two new vehicles. Would definately refer others. More
by howard.palay
Employees Worked With
Jim McGinn
September 09, 2012
Item no.1: When I purchased the vehicle on 28 July 2012 the the paperwork and the internet description indicated that the odometer reading was 12 miles, but on 03 August 2012, when I arrived to get the veh the the paperwork and the internet description indicated that the odometer reading was 12 miles, but on 03 August 2012, when I arrived to get the vehicle the odometer reading was 149 miles. I asked Mr. McGinn about this , but he did not have an answer and I did not pursue it. Item no.2: I was over charged $336.63 in sales taxes. I found this out by going to the Probate Office in Alabama. But when it came time to remit the sales taxes to the state of FL. and AL. the dealer sent the correct amount to both states. The Alabama Probate office gave me the check stub that it received and the DR-123 sent to the state of FL. The dealer refunded the $336.63 in sales taxes after I brought it to their attention. Item no.3: Hidden charges/fees not told about. On my contract I paid the dealer $130.00 for Electronic Registration Filing Fee and $699.50 for Documentation Fees. I also paid the dealer $450.00 Estimated Tag Fee. The contract states that I would receive a refund check for the unused balance of the $450.00. I am a retired United States Air Force Veteran and I receive discounts on my tags. To transfer my tag from my truck to this vehicle and to register it was $1.25 and the title was $18.00 for a total of $19.25. The dealer sent a check for $19.25 to the Alabama Probate office. I thought that I would received a total refund of $430.75 back from the $450.00, but there was a hidden charge ($85.13) taken out also. I was told by Ms. Denise Sovko via email on the 23 August 2012, that this $85.13 was for the out of state title agency to process and deliver my paperwork to the state of Alabama. Ms. Sovko also stated in her email that this $85.13 was the exact cost incurred by the dealership for their time and work. There is nothing in this contract that states anything about out of state costs/fees. More
by Willie Minor
Employees Worked With
Jim McGinn
September 08, 2012
We stopped by to buy a car for me. Greg and peter went the extra mile, staying late and meeting us again the next day to make sure we had everything we needed and that all our services were set up. We wo the extra mile, staying late and meeting us again the next day to make sure we had everything we needed and that all our services were set up. We would highly recommend them again More
by rnesbit
Employees Worked With
Peter Martin
September 05, 2012
Bought my car on a Friday and Saturday the check engine light came on and the dealership is not willing to fix the issue for no charge as I bought the vehicle "as is". My issue is that I drove it home and light came on and the dealership is not willing to fix the issue for no charge as I bought the vehicle "as is". My issue is that I drove it home and when I started it Saturday the light came on. That should still be the dealership's issue and I would think an act of good faith would have taken place but they are informing me that they will discount the work of $875.00. This is what gives car salesmen and service departments a bad reputation. More
by unhappy60
Employees Worked With
Peter Martin
September 04, 2012
We leased our new BMW 128i at this dealership because they were a USAA Buying Services dealer. It was a great buying experience and Lary Brewer was very helpful. they were a USAA Buying Services dealer. It was a great buying experience and Lary Brewer was very helpful. More
by raderwj
Employees Worked With
Larry Brewer
September 01, 2012
The quality of service and personal attention that we received from this team at the Germain BMW was above and beyond our expectations. The team was very thorough and well equipped to answer all our que received from this team at the Germain BMW was above and beyond our expectations. The team was very thorough and well equipped to answer all our questions. We have bought three cars from them this last year, what more of a positive recommendation could one ask for. We so appreciate everything they do for our family. More
by Bcanada84
August 31, 2012
This is my second European Delivery purchase with Jim and, although, I have other options in Boston (where I reside in the Summer), I came to Germain because of Jim. Your efficiency and attention to d and, although, I have other options in Boston (where I reside in the Summer), I came to Germain because of Jim. Your efficiency and attention to detail are commendable. I can't thank you enough and will continue to purchase my cars through you as well as recommend you to all my friends. Regards, G. David K. Hopper, MD More
by dhopper
Employees Worked With
G David K Hopper, Jim McGinn
August 29, 2012
Larry was so helpful in the purchase of my new bmw 5 series sedan. We wen't in on a Saturday and we where taken care of in a couple of hours. He was pleasant and very knowledgable! I have spoken with hi series sedan. We wen't in on a Saturday and we where taken care of in a couple of hours. He was pleasant and very knowledgable! I have spoken with him a couple of times since the purchase with questions, etc. and he continues to be very customer service oriented. More
by Lissa Galbraith
Employees Worked With
Larry Brewer
August 29, 2012
This has been the best car buying experience of my life. I was treated with courtesy and respect and made to feel valued. There was never that "pounced upon" feeling that so often happens when you walk int I was treated with courtesy and respect and made to feel valued. There was never that "pounced upon" feeling that so often happens when you walk into a dealership showroom. I was shown what cars were available, what options were available and given explanations of the differences and benefits of each. I made at least three trips to the dealership prior to making my decision and, invariably, had all my questions answered in detail. On delivery, Steve Williams took all the time necessary to ensure that I had a good working knowledge of how to use the technology included in the vehicle. He also was very patient explaining these features to my techno-phobic husband. Going above and beyond, Steve even offered to come to my home to program the garage door opener for me. All purchasing options were explained to me in a clear and concise manner. More
by kathy.coste.5
August 28, 2012
We went to Naples germaine BMW only because we have dealt with Mike Brin in acquiring our last 2 vehicles at FT Myers BMW. We trusted that he would get us a new vehicle for the fairest price and would take with Mike Brin in acquiring our last 2 vehicles at FT Myers BMW. We trusted that he would get us a new vehicle for the fairest price and would take care of all the small details. Once again, he did go above and beyond our expectations.!! I love my new car, and Mike is always avilable to help me with all the new technology on the new vehicle. We couldnt be happier with everyone we dealt with at this dealership. They all made us feel very welcome and treated us like family. Thank you Mike Brin!!! More
by Mikann12
Employees Worked With
Mike Brin
