Germain BMW of Naples

After over one year of looking for my "perfect car", and not finding it anywhere close to my area, I found Germain BMW, Naples, online. My first contact was with Ron King over the phone, who was car", and not finding it anywhere close to my area, I found Germain BMW, Naples, online. My first contact was with Ron King over the phone, who was most honest, knowledgeable, and informative. As they did not have anything I was looking for at that time, he took all of the information I was looking for, from color, down to all the bells and whistles I wanted. Ron called me a few days later to inform me that they had a car with everything I wanted. After I expressed interest, he referred me to Kevin Browne, sales advisor. Kevin called me, and immediately, I thought he was honest and true to his word. We were able to partially negotiate, as I had not seen the car yet. Upon arrival at the dealership, Ron was there to meet us. He then introduced us to Kevin, who was most kind and a gentleman; Irish, of course! Kevin spent hours with us explaining all details and showing us how to program everything in the car, as it was overwhelming. Does not get better than that. He also informed us that we could call him anytime if we had questions about certain functions or anything else...which I have done so, and he has been of great help. Ken Burkhart, finance manager, was just as pleasant and knowledgeable. He took time to explain everything as we were unsure as how we wanted to pay for said vehicle. The entire experience was the best we have ever had in any BMW Dealership. We highly recommend them! Also, would like to recognize the Receptionist/Greeter, as she was so kind. As it had been a long trip for us on a very rainy day, she gave us delicious Cappuccinos to warm up. Nice detail. Thank you to all for the wonderful experience. And may I say, your dealership is the most beautiful we have ever been to. More

Jim McGinn exemplifies the BMW experience….his professionalism, knowledge, non-pressured salesmanship attitude, thorough follow-up & cheerful persona made my BMW transaction effortless. This tran professionalism, knowledge, non-pressured salesmanship attitude, thorough follow-up & cheerful persona made my BMW transaction effortless. This transaction was executed within 2 days , during my short visit to Naples (reside Northeast). I’d like to commend all the individuals @ Germain BMW for making it happen. More

The customer service was great. The employees were not pushy at all and were very helpful, knowledgeable, and honest. Everyone was very courteous, professional, and efficient. pushy at all and were very helpful, knowledgeable, and honest. Everyone was very courteous, professional, and efficient. More

Our purchase with Germaine BMW was an easy and pleasurable one. From the moment we walked into the dealership, we were greeted by friendly staff members and those eager to answer all our questions pleasurable one. From the moment we walked into the dealership, we were greeted by friendly staff members and those eager to answer all our questions. We began working with Larry Brewer, but we were passed onto Jason Durston when Larry had to leave for an appt. The transition was easy from one salesman to the other, and I felt they communicated well with one another and both of us. Jason went through all the cars functions with us before leaving. All in all, it was an extremely positive experience, and I am sure when we are ready to trade the older BMW, we will not hesitate to go straight back to Germaine. More

I was looking for a new x1 but then was introduced to the loaner concept. With a specific set of requirements that I had , Jim worked with me and Germain's loaner fleet to match me up almost perfectly and at loaner concept. With a specific set of requirements that I had , Jim worked with me and Germain's loaner fleet to match me up almost perfectly and at a loaner price. Very satisfied with the whole experience . What led me too Germain was my complete satisfaction with and confidence in Don Huttlin who has acted as my ""personal "" service advisor over the last 4/5 years. Cannot say enough good things about Donald. More

Mike was thoroughly professional with excellent knowledge of the full product range. I had no intention of entering into a new lease when my prior lease was ending, but Mike gave me a different perspective a of the full product range. I had no intention of entering into a new lease when my prior lease was ending, but Mike gave me a different perspective and helped me understand the pluses and minuses of my various lese-end options. This discussion led me to decide on a new car, rather than buying out my lease at the residual value. Mike helped very significantly in that decision too and I decided in favor of the 528i over the 535i (my lease return vehicle) due to its better fuel mileage, its lighter handling and the range of colors/options available. The fact that the 5 series now comes with fold down rear seats as standard made my choice much easier, since that is for me an essential feature. More

Usually I look forward to buying a new car with great fear of having a terrible experince. But dealing with Kevin Browne of Germain BMW was a complete reversal of past transactions. Kevins knowledge of h fear of having a terrible experince. But dealing with Kevin Browne of Germain BMW was a complete reversal of past transactions. Kevins knowledge of his product and concern for my welfare made my most recent purchase of a BMW from Kevin and Germain a very pleasant transaction. Art Gladwell More

I had a great experience while buying my used BMW from the Germain BMW used vehicle department. My sales man, Kevin Browne was very freindly and professional. He explain to me how to operate all the featu the Germain BMW used vehicle department. My sales man, Kevin Browne was very freindly and professional. He explain to me how to operate all the features of the vehicle, the cons, and the goods of owning that car. The entire transaction was rapid and I was out of the dealership driving my "new to me" vehicle in about 2 1/2 hours. I will recomend Kevin and the entire staff of Germain BMW in a heart beat. Thanks for all the great help and support. More

Our experience at Germain was beyond expectations. Steve Lowry ( client advisor ) was very knowledgeable and rendered his at most customer service before and after our purchase. I would recommend your busin Lowry ( client advisor ) was very knowledgeable and rendered his at most customer service before and after our purchase. I would recommend your business and services to family and friends Thank you for the wonderful experience. More

Neal saved the day by following up with me regarding my initial visit which did not go to well with an agent who is no longer there!!! I could not have had a better experience with Neal who then introduced initial visit which did not go to well with an agent who is no longer there!!! I could not have had a better experience with Neal who then introduced me to Jason Durston to help me with any and all future needs there!!! I will highly recommend Germain and look forward to many future BMWs in my future! Thank you Neal and Jason. Kindest Regards Trish Soars More