Germain BMW of Naples

I had a wonderful experience from the moment I entered the showroom. Greeted by a warm and friendly receptionist and then introduced to Max Zuercher. Max took me through the sales process including a te the showroom. Greeted by a warm and friendly receptionist and then introduced to Max Zuercher. Max took me through the sales process including a test drives, options on the floor and the final sale. Max was a delight and made the purchase a personal one, as I believe a BMW sale should be. Very pleased with my new car and my new friend, Max. More

Top notch organization. We just purchased our third and fourth BMW. These two men worked hard to make our purchase possible. We'll be back again. fourth BMW. These two men worked hard to make our purchase possible. We'll be back again. More

I was incredibly pleased with my entire experience at Germain BMW. Everyone we worked with was the epitome of professionalism and friendliness. They made car purchasing a pleasure - certainly the best Germain BMW. Everyone we worked with was the epitome of professionalism and friendliness. They made car purchasing a pleasure - certainly the best experience I have had. Ahmad Suid is a dream salesman. He has such an authentic and caring style that he does not fit the stereotype of car salesman in the least. He's very knowledgeable, extraordinarily helpful (quickly returning my calls - even on Sundays & evenings), and succeeds in striking the perfect balance between attentive and efficient. Ken Burkart was incredibly flexible and helpful as I worked through various warranty choices and out-of-state paperwork - also making himself very available to answer any questions. I hope to buy more cars from Germain. More

I would like to thank everyone at Germain BMW. I had a great experience and I was very impressed with the dealership. Chris Bryant was very helpful and knowledgable. Neal Collinsworth and Ken Burkart answ great experience and I was very impressed with the dealership. Chris Bryant was very helpful and knowledgable. Neal Collinsworth and Ken Burkart answered all my questions and made me feel very comfortable. I would recommend Germain BMW without hesitation. More

MAX FOUND THE CAR I WAS LOOKING FOR HE DID WHAT I WANTED TOOK MY TRADE IN EVERY THING WENT THE WAY ALL CAR SALES SHOULD GO TOOK MY TRADE IN EVERY THING WENT THE WAY ALL CAR SALES SHOULD GO More

I was traveling on vacation in Naples, Fl. when I was alerted that I needed my 15,000 mile service. I brought my BMW 3281 convertible into Germain BMW. While it was there I asked if they could tighten alerted that I needed my 15,000 mile service. I brought my BMW 3281 convertible into Germain BMW. While it was there I asked if they could tighten a loose mudflap. They said no problem. When I got the car back I noticed that the mudflap had been gouged around the edges and that there appeared to be some damage near the edge of the flap on the car body. By this time I was already back at home, some 1600 miles away. I called and spoke with a service rep who promptly told me that they did me a favor by reattaching the mudflap and that the original installers were ultimately responsible for any damage. Damage which Germain Service obviously did. I later spoke with a service manager at Germain and after he reviewed pictures I sent him, agreed to send me a new mudflap. I received 2 mudflaps in the mail and proceeded to remove the damaged mudflap to replace it with a new one. Upon removing the old one I noticed that the body underneath was gouged. It appeared that someone, in an attempt to remove whatever glue, residue, etc. was underneath the mudflap must have taken a tool of some sort and scraped the paint off in many spots. Then proceeded to cover it up when they put the mudflap back on. I don't expect this type of shoddy service from any service center, let alone BMW! The service person who worked on my car should be ashamed of themselves for performing such careless and inferior work. Luckily I noticed this issue with the gouged paint and hopefully averted what could have been some rust issues down the road. While the basic 15,000 mile service seems to have been performed properly, I am truly disappointed with the service I received in this one area and hope Germain Service Center take a closer look at who performs work on their cars. Unfortunately I plan to spend more and more time in the Naples area going forward and will now have to find another dealership that I can trust. More

Ahmaud did a great job in showing me & wife all the qualities of the 328. He is very personal & answered all of my questions. The staff were very friendly. qualities of the 328. He is very personal & answered all of my questions. The staff were very friendly. More

I have dealt with Rick Camp when looking for a new BMW and I believe as of today, I have purchased 5 cars with Rick as my sales agent. He has always been courteous and very helpful. The entire Germain te and I believe as of today, I have purchased 5 cars with Rick as my sales agent. He has always been courteous and very helpful. The entire Germain team make a new car buying experience a joy. Rick has always kept me informed as I direct ordered the last 2 cars and has answered any of my questions promptly . I always recommend Rick and Germain More

We have purchased 2 BMWs from Jim who did a super job for us before, during and after delivery. He did an excellent job of helping us select the best cars for us, explaining the financing options (lease or b us before, during and after delivery. He did an excellent job of helping us select the best cars for us, explaining the financing options (lease or buy) and waling us through all of the steps from ordering to delivery and following-up with us on all the questions we have had before and after delivery. We wld strongly recommend Jim to any prospective BMW client. More

Max met us at the door and provided a friendly greeting. He established a professional relationship, and clearly is very knowledgeaable of the BMW line. Max exhibited compassion and great care in treating m He established a professional relationship, and clearly is very knowledgeaable of the BMW line. Max exhibited compassion and great care in treating my disabled fusband. All-in-all it was a great buying experience. More