Germain BMW of Naples

We initially visited this dealership last Spring thinking that we might be in the market for a used car this Fall. At that time we test drove a BMW 328i. We dealt with an extremely knowledgeable and courte that we might be in the market for a used car this Fall. At that time we test drove a BMW 328i. We dealt with an extremely knowledgeable and courteous sales associate named Kevin Browne. We explained at the time, that we were not yet ready to buy and he was very professional and offered us his card so that we could contact him when we were ready. This November, we contacted Mr. Browne and told him the kind of used car we were interested in. We made an appointment with him to come into the dealership and he helped us find a very nice 2011 BMW 328i with low mileage and in beautiful condition. We then worked with Ken Burkart to finalize the sale and he was extremely knowledgeable and helpful in explaining our options of extended service and financing. At no time did we ever feel anything but friendly helpfulness from all of the employees we have had contact with. When we took possession of the car, Kevin Browne gave us a very helpful introduction to the many functions on the BMW and offered at any time to make another appointment to review any functions we might still have questions about. Approximately a week later, I did just that and again, got great help and friendly courteous service. Recently I have taken the car to the dealership for the free car wash that is part of their service. Even though it was a Friday afternoon and they were very busy, the car was washed in a very efficient manner and I was done before the time they had projected. Although ours is a used car, we have been treated at all times as if we are valued customers and they are happy to serve us. More

Joe Hernandez was great to work with on every level. We were a little disappointed with the way the car was cleaned prior to taking ownership--the interior did not seem much cleaner than when we saw it two were a little disappointed with the way the car was cleaned prior to taking ownership--the interior did not seem much cleaner than when we saw it two days prior and I was able to rub dirt off the console with my fingers--I expected that it would have had a better cleaning. There are still two small items that need to be addressed which I pointed out to Joe and he suggested that I return at my convenience to have taken care of--the rubber weather stripping on the left passenger door was loose and sticks out when you close the door and on the front hood there is a small scratch in the paint that needs touch up. Otherwise, we love the car and would definitely recommend Joe. More

Working with Michael was a great experience. His professionalism and friendliness are a plus for our experience. Everyone at the dealership made us feel very special. A warm friendly enviroment. professionalism and friendliness are a plus for our experience. Everyone at the dealership made us feel very special. A warm friendly enviroment. More

i bought a used car off Joe . He was incredibly professional in every aspect of the sale. He took the time to help me better understand my financing and warranty options . In the end , i felt very professional in every aspect of the sale. He took the time to help me better understand my financing and warranty options . In the end , i felt very satisfied with the transaction, but more importantly it was the follow up after the sale that has made me write this note. Joe has been wonderful in developing and earning my trust to the point of recommending him to others looking for a vehicle. I will buy my next vehicle from him, and look forward to talking with him when i bring my BMW in for a wash and detail. yours truly Greg Cochrane More

Joe Hernandez provided excellent service in helping make my decision on a new car. He was patient and never made me feel pressured to get a deal done. I can't say the same for the competitors I shopped. my decision on a new car. He was patient and never made me feel pressured to get a deal done. I can't say the same for the competitors I shopped. He'll be selling me my next car. More

Max Zuercher was very professional, courteous, and we feel he did a wonderful job for us. During the buying process we never felt pressured to complete the sale. After we bought our car, Max Zuercher co feel he did a wonderful job for us. During the buying process we never felt pressured to complete the sale. After we bought our car, Max Zuercher contacted us to make sure we were still satisfied and asked if there as anything else he could do for us. I would highly recommend Max Zuercher, and would definitely go back to him if we were to buy another BMW. More

My complete experience at Germaine BMW was wonderful. Buying a new car can be a stressful experience but Jeff and everyone at Germaine BMW was great to work with. From the very moment I walked in the do Buying a new car can be a stressful experience but Jeff and everyone at Germaine BMW was great to work with. From the very moment I walked in the door I felt welcome. I was uncertain of which vehicle I wanted to purchase and Jeff was patient and extremely informative as I went through the process of test driving and exploring my options. He gave me the time and information I needed to make the right decision for me. Whether discussing the vehicle, the options or leasing vs buying, Jeff was extremely knowledgeable allowing me to have the details I needed to make my decision. He followed up with me without being annoying. (Sorry but lets face it we all know that car salesman can be annoying - Jeff was not so he made me want to deal with him and not look for someone else). Once I made up my mind Jeff and the team made it all work and the process of paper work was effortless. Jeff made me feel my purchase was special and went out of his way to make my taking possession of the car special. Jeff has followed-up with me on several occasions since I took possession of my beautiful car and I feel I can call upon him if I have any questions. I would highly recommend Jeff and the team at Germaine BMW. More

My wife and I purchased our first BMW from Germain a few weeks ago. It was a certified 2011 128i convertible. I first inquired online with Ron King and Larry Oblinger. Ron and Larry quickly responded to my weeks ago. It was a certified 2011 128i convertible. I first inquired online with Ron King and Larry Oblinger. Ron and Larry quickly responded to my requests and they were extremely courteous and responsive. I made an appointment the next day and was graciously met by Kevin Browne. We test drove and within 1 hour we bought it. Kevin made it a very simple, hassle free experience. We were very surprised and never had such an easy car sales experience before. The financing with Ms Zupancic was engaging and very simple. She explained everything in detail and we do appreciate her enthusiasm. The car was detailed and Kevin explained everything before we drove off. He even called us a few days later to make sure were happy. Kevin is an exceptional salesman and you are lucky to have him. Germain BMW has every detail covered and the dealership is running on all cylinders ! Thanks for everything Brian McGonagle More

Great experience and met what I was looking for, the commitment from Jeff was amazing and he worked very hard to ensure I was completely satisfied and I am commitment from Jeff was amazing and he worked very hard to ensure I was completely satisfied and I am More

I was looking for a specific vehicle and other dealers were giving me problems. Mr. Jim not only found the specific vehicle he made everything extremely easy and was very courteous. were giving me problems. Mr. Jim not only found the specific vehicle he made everything extremely easy and was very courteous. More