Germain BMW of Naples

Outstanding Service I own a 2005 Z4 and was experiencing a problem with the steering. I am new to.the area and this was my first experience with Germain BMW of Naples. I I own a 2005 Z4 and was experiencing a problem with the steering. I am new to.the area and this was my first experience with Germain BMW of Naples. I called Service, explained the problem. I have a very tight work schedule that involves a lot of travel, so my time is limited. Service got me in the next morning. Christian walked me through the diagnostic process and we put a plan in place once the problem was discovered. The front wheel speed sensors were faulty and needed to be replaced. Service had the sensors in stock and I was on the verge of needing front breaks, so I had that repaired too. Service drove me back home.to.Estero which was a fair distance from the dealership. The car was ready the next morning, and I was in Sarasota working that day. Christian arranged to have the car delivered to my home, and I paid for the repair over the phone. Christian and the Service team at Germain BMW couldnt have been more accommodating. The experience was exemplary, and I would highly recommend Germain BMW. They truly define what customer service should be. More

Great Salesman We walked on Germain BMW not sure exactly what we wanted to do. Ken Caraglio came to our rescue! From the minute he walked out and introduced himself We walked on Germain BMW not sure exactly what we wanted to do. Ken Caraglio came to our rescue! From the minute he walked out and introduced himself to the minute we were signing papers for our new BMW he was very helpful, informative, non-pushy and overall a true gentleman! He answered all our questions so that we could fully understand and really was there to help us! More

None better This is the third BMW that I have acquired from Germain and Jim McGinn and my fourth BMW. In total I have probably purchased twenty cars over my life This is the third BMW that I have acquired from Germain and Jim McGinn and my fourth BMW. In total I have probably purchased twenty cars over my lifetime. There is no better dealer anywhere, hands down. From Jim's listening to my needs and wants, to Heather's incredibly efficient and charming handling of all the paperwork to Eric's explanation of all the bells, whistles and new technology, it was a thorough and welll choreographed performance. Bravo and thanks. Dave More

Professional , courteous & helpful. From my arrival at Dealership, I was treated with pleasant , thoughtful service.Christian introduced himself,invited me to sit down, offered me a beve From my arrival at Dealership, I was treated with pleasant , thoughtful service.Christian introduced himself,invited me to sit down, offered me a beverage, explained my Airbag would be replaced & offered a free check up,which I accepted. He kept me informed of progress, & to top it all off had my BMW Convertible washed for me, walked me out to my car . This was a most pleasant experience, & I highly recommend Germain BMW of Naples & Christian Hoza ! More

Best car leasing experience I've had. Ken is honest and very likable. For someone like myself, dealing with a new car salesmen is usually like pulling teeth. My experience with Ken was, Ken is honest and very likable. For someone like myself, dealing with a new car salesmen is usually like pulling teeth. My experience with Ken was, by far, the best I've had. I highly recommend him. Raquel got me started and was great. George, in the service area has also been extremely helpful. Joe Fairchild More

Raquel Stolba - an asset to Germain BMW I bought my 2nd BMW at the Germain BMW dealership recently. Raquel Stolba has been very helpful to me while dealing with Germain BMW. She is very know I bought my 2nd BMW at the Germain BMW dealership recently. Raquel Stolba has been very helpful to me while dealing with Germain BMW. She is very knowlegeable and respectful. I can highly recommend her for any dealings with BMW. If there are any issues concerning Germain BMW I strongly recommend Raquel as a source for inquiries. More

Professional and knowledgeable customer oriented sales rep I believe my title says it all plus the fact that I'm a repeat customer of Germain BMW. Service has been. Very good as well. I believe my title says it all plus the fact that I'm a repeat customer of Germain BMW. Service has been. Very good as well. More

Excellence means means being better than 1974 I am 71 years of age just a number much like my first BMW 2002 I bought in 1974 in Toronto. I had previously driven in London frequently a 2002 Tii b I am 71 years of age just a number much like my first BMW 2002 I bought in 1974 in Toronto. I had previously driven in London frequently a 2002 Tii belonging to my best friend. The toronto dealership service made the day and future for me and since then have owned over 9 BMWs. Intersresed with some very short deviations to luxury US and Japanese automobiles. Apart from the obvious engineering prowess and evolving stylistic development from ultra teutonic and form follows function to where we are today."The package and bow on the parcel is the service and the people going the extra mile and asking if everything is ok and is there something else you need or feel you need." My next or 10 th BMW purchase is lurking in my mind and beginning to move to the frontal area of my brain. While I dont know the design details of the new 2018/19 shapes and designs I know from which dealer it will be purchased from namely Germain BMW of Naples FL. Philip M FitzPatrick Naples FL 34110 More

Efficient, professional and courteous service This morning I brought my "classic" 1995 BMW 325i convertible for service to determine what was causing a periodic rough Idle. I was greeted by Raquel This morning I brought my "classic" 1995 BMW 325i convertible for service to determine what was causing a periodic rough Idle. I was greeted by Raquel Stolba who admired my "older convertible" but pleasantly offered to provide information if I was interested in an upgrade. My next experience was from Service Advisor Christian Hoza. He was attentive to listening to my rough idle problem and brought me to talk to the mechanic after he found the idle problem was caused by a broken Vac hose. I appreciated the responsive and professional advice to solve my problem. I especially appreciated the fact that Cristian did not sell me extra services I did not need. Thank you for your professional Service Department. More

Pleasant and easy buying process We made an online inquiry and Ken Caraglio (KC) got right back to us. We made an appointment for a test drive and discussed various options to purchas We made an online inquiry and Ken Caraglio (KC) got right back to us. We made an appointment for a test drive and discussed various options to purchase a new BMW. KC was very knowledgeable about the X1. The process and negotiation with KC was easy with no pressure at all. We agreed on a price and came back two days later to purchase the vehicle. We met with the Mark Ciocca in F&I who was pleasant, efficient and simply explained the options he had, but no pressure. When we took delivery, the BMW genius, Taylor walked us through the operations of the vehicle and offered to meet with us anytime if we had any questions. I would highly recommend Germain BMW. More