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Germain Audi of Ann Arbor

Ann Arbor, MI

4.4
63 Reviews

2575 South State St.

Ann Arbor, MI

48104

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Showing 63 reviews

November 13, 2015

First Class in Customer Quality! I purchased a new Audi from Rod Strozier in recent weeks and it was the BEST experience I have ever had in working with a dealership. In my profession More

by Whitley32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kashaka Fields, Rod Strozier
Nov 16, 2015 -

Germain Audi of Ann Arbor responded

We thank you for sharing your positive sales experience with Rod and our team. Here at Germain Audi of Ann Arbor our #1 Priority is customer satisfaction. We thank you for your business and your recommendation. We look forward to our continued relationship. All the best, JP Lammers General Manager

October 29, 2015

Broken Contract We agreed to a price for our trade in and the price for our new car. We ordered the car, waited 5 weeks for delivery, only to have them lower the tra More

by Bill Kapp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trisha Smith
Nov 11, 2015 -

Germain Audi of Ann Arbor responded

We are truly saddened to read that you feel this way regarding your experience with our dealership. We understand your frustration regarding this miscommunication; we made several concessions in an attempt to earn your business and are still willing to honor the offer made to you by Trisha. If you would like to accept this offer please contact Trisha Smith our General Sales Manager at 734-327-1519 and she will be more than happy to set things in motion. If you wish to decline our offer we wish you much luck as you continue your car search and hope you find a dealership that will meet your expectations. Best Regards, JP Lammers General Manager

October 20, 2015

Exceptional experience at Germain I just purchased a 2016 Audi S7 from Germain Audi of Ann Arbor. It is an expensive car so I expected a good sales experience but Germain goes way beyo More

by sophie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JP Lammers, Trisha Smith, Kashaka Fields, Shaun Himmelspach
Oct 21, 2015 -

Germain Audi of Ann Arbor responded

We thank you for sharing your positive experience with our team here at Germain Audi of Ann Arbor. We are dedicated to providing our guest a truly outstanding visit that is second to none and are focused on quality customer service. Our entire team looks forward to continuing to exceed your expectations for years to come. Best Regards, JP Lammers General Manager

October 19, 2015

Red carpet treatment! I recently had an absolutely wonderful experience purchasing a 2016 Audi A3. I've never had a better experience buying a car! Shaun Himmelspach from s More

by SG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Himmelspach
Oct 20, 2015 -

Germain Audi of Ann Arbor responded

Thank you for sharing your positive sales experience with Shaun. Your kind words and business are greatly appreciated. Here at Germain of Ann Arbor our entire team works diligently to provide our guest a quality experience which is second to none. We are so excited that you felt like part of our family, which is exactly how we want each and every guest to feel. All the best, JP Lammers General Manager

August 27, 2015

Five ***** Star Treatment "Just Unbelievable" The best vehicle buying experience ever! Responsive, Friendly, Attentive, just all around great people! The "A" Team JP, Shaun & Kashaka. Don't miss o More

by Audi Q7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JP Lammers, Kashaka Fields, Shaun Himmelspach
Sep 01, 2015 -

Germain Audi of Ann Arbor responded

Thank you for your business and your kind words. We hope your are enjoying your new Audi and look forward to working with you again. Best Regards, JP Lammers General Manager

July 28, 2015

ABOVE AND BEYOND I just purchased an Audi A5 from Germain Audi. My Sales Consultant, Rod Strozier was the best!! Rod provided customer service that was so above and be More

by Christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Strozier
Jul 28, 2015 -

Germain Audi of Ann Arbor responded

We thank you for sharing your positive sales experience with Rod. All of us know you will have many pleasurable driving miles in your new Audi A5 and look forward to continuing to provide you with quality service throughout your ownership. Please let us know if there is anything further we can do for you. All the best, JP Lammers General Manager

July 25, 2015

Yet another 'Fantastic experience' but in Service!! During my road trip from Saginaw to New Jersey in my friend's car, a warning came on the dash. I contacted Germain Audi because it was the nearest dea More

by Cindy P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy - do not know his last name, and the young lady who answered my call - don't remember her name, Don Vollman
Jul 28, 2015 -

Germain Audi of Ann Arbor responded

Thank you for sharing your positive service experience. We are happy that our team was able to quickly assess your situation and get you back on the road to complete your trip. Best Regards, JP Lammers General Manager

March 21, 2015

Fantastic experience!! Everyone at Gremain was so friendly and helpful. They made my car buying experience incredibly enjoyable. They were extremely knowledgeable and put me More

by Ko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan rooney, Ryan Rooney
Mar 23, 2015 -

Germain Audi of Ann Arbor responded

Thank you for sharing your positive sales experience. We are happy your visit put you at ease and know you will enjoy your new car. Best Regards, JP Lammers General Manager

March 12, 2015

Fantastic experience Don, Zach and Kashaka were all really nice and helpful. Everyone went out of their way to answer all my questions and help me afford my new car. It wa More

by KayTee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Coon, JP Lammers, Don Vollman, Kashaka Fields
Mar 16, 2015 -

Germain Audi of Ann Arbor responded

Thank you for sharing your positive sales experience here at Audi of Ann Arbor. We are pleased that Don, Zach and Kashaka provided you a quality sales experience. All the best, JP Lammers General Manager

February 16, 2015

Great experience! Our car buying experience of an A8 at Audi of Ann Arbor and Rod Strozier was great. Rod made everything go smoothly and was very mindful of our sched More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Strozier
Feb 19, 2015 -

Germain Audi of Ann Arbor responded

Thank you for sharing your positive sales experience with Rod here at Audi of Ann Arbor. We are thrilled that Rod provided you a quality experience and look forward to building a lasting relationship. Best Regards, JP Lammers General Manager

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