Germain Audi of Ann Arbor

Remarkable! We had a friend from out of state visiting, he drove his brand new Audi S7 recently purchased from a Missouri dealer. First night in town he hit a Mi We had a friend from out of state visiting, he drove his brand new Audi S7 recently purchased from a Missouri dealer. First night in town he hit a Michigan pot hole - ugh! Car was still driveable but seemed to be “off”. We wanted to get it checked out before he drove it back home on Sunday. Unfortunately, it was Saturday and Audi service center was closed. We stopped by anyway and started speaking with an employee who confirmed service was closed. JP overheard the conversation and stepped in to assist. He proceeded to troubleshoot the issue, had Volkswagen service inspect the car, provided several options for repair and resolution. JP and service team including Joe spent over an hour helping our out of town friend get back on the road - remarkable service! Highly recommend Germain Audi of Ann Arbor! Thank you JP, Joe and team. More

Excellent Customer Service Rod was outstanding throughout the buying experience. He made the process a pleasure. I usually dread the car buying process, but he really went out Rod was outstanding throughout the buying experience. He made the process a pleasure. I usually dread the car buying process, but he really went out of his way to make it the best car buying experience I have had in a very long time. More

Slow and Sloppy Each time I've taken my vehicle there for service, I've had to go back to have something redone- 3 times for a small interior panel to be replaced. A Each time I've taken my vehicle there for service, I've had to go back to have something redone- 3 times for a small interior panel to be replaced. Appointment times and estimated time frames mean nothing to them. It always take much longer than they say, and nobody seems to know why, or what's going on. The last time they topped off my fluids for a scheduled service they used water instead of washer fluid- I found this out because days after my service when temps dropped, I got an alert saying my washer fluid was low. Assuming it was a sensor glitch I tried it, but nothing came out- because it was frozen. Then when driving later that week, the alert had gone away and I was able to use the spray function, only to find that it immediately iced over my entire windshield forcing me to pull over until it defrosted. To top it off, while waiting hours for what was supposed to take a half hour, I had to listen to a dog barking while in the waiting area because a sales agent got a new puppy and decided to bring it to work. Very unprofessional all around. More

Too pushy I have owned four Audi cars in the last years. As I wanted to replace my Q3 for a larger car (the new Q7), I tried to contact this dealership despite I have owned four Audi cars in the last years. As I wanted to replace my Q3 for a larger car (the new Q7), I tried to contact this dealership despite my terrible service experience with them. One sales manager contacted me by phone (although explicitly asked to contact me by e-mail due to the nature of my job). He was very pushy and did not want to give any estimate for the New Q7. Said that only had one in the lot and the price was non-negotiable. And, when I said that I was considering other cars and needed time to think, he basically dropped me off. Ended up buying an Infiniti QX60: great customer service, clear negotiation, nice price and great car. More

They just underperform Being owner of two Audi cars at the time, I can tell the service department here lacks a lot in customer service experience. First, in two different s Being owner of two Audi cars at the time, I can tell the service department here lacks a lot in customer service experience. First, in two different situations, they did not honor the scheduled time for regular maintenance: my wife had to say at the dealership for 3 hours (!) for a service promised to be completed in 1 hour. Besides that, my car (A3) had to return 3 times to perform the same service: they scheduled to do the service and opted only for a temporary fix. This fix did not work and had to bring the car again. At that time, they just "confirmed" that the car would need a new part and ordered it. I scheduled a third time to complete the service. Also, they always try to say that every noise is "normal", although I could solve some by myself just by securing hoses and other plastic parts. It has been improved in the last visits, but still do not feel confident. By the way, their loaner policy is a joke: if you bring your car with a red engine light (meaning do not drive), they will not try to book a loaner for you, as they have a two week waitlist for them. And, at the time they drop you off, they politely tell you which bus should you take to get back to the dealer. Night and Day when compared to other "premium" brand dealers in AA. More

Worst experience ever Stay away from this place. They claim they have experts working on your car but they are amateurs. They will have you pay for things you do not need a Stay away from this place. They claim they have experts working on your car but they are amateurs. They will have you pay for things you do not need and if you have an issue they will try to figure it out by starting to replace parts that you will pay for out of your picket. Regardless if that was the issue or not. Stay away. Horrible experience. More

Amazing service I came in and needed a new vehicles. Trisha educated me about my options and I'm so thankful:). I'm so happy with my new car:). Thank you and I will I came in and needed a new vehicles. Trisha educated me about my options and I'm so thankful:). I'm so happy with my new car:). Thank you and I will recommend everyone I know to her. More

New Audi Q3: Excellent Service & Leasing Process Last month I leased my Q3 from Germain Audi. It was an excellent and comfortable experience. I have purchased from other Audi dealers in the midwest b Last month I leased my Q3 from Germain Audi. It was an excellent and comfortable experience. I have purchased from other Audi dealers in the midwest before and Germain exceeded my expectations. Specifically, Shaun Himmelspach was fantastic. He was professional and knowledgeable and their leasing process was straightforward. I visited other dealers before leasing my new Audi and Germain & Shaun were by far the best. I highly suggest them to anyone in the market and look forward to my on-going relationship Germain Audi. More

Follow up visit I am VWguy, who was ignored on my first visit and at the enticement of a free tank of fuel I returned. Let me tell you honestly, do not waste your ti I am VWguy, who was ignored on my first visit and at the enticement of a free tank of fuel I returned. Let me tell you honestly, do not waste your time. I was treated nicely but by the most least enthusiastic salesperson I have ever seen. After test driving a Q5 and mentioning that the 2.0 was seriously lacking in power I was never given any other options or even the mention of the 3.0, and basically treated like I was there for the $20 worth of free fuel. Trish don't bother contacting me again. There is a dealership that will get about 50k from me, just not yours. More

First Class in Customer Quality! I purchased a new Audi from Rod Strozier in recent weeks and it was the BEST experience I have ever had in working with a dealership. In my profession I purchased a new Audi from Rod Strozier in recent weeks and it was the BEST experience I have ever had in working with a dealership. In my profession, Service, Value and Quality is our primary focus everyday and the experience Rod provided me was First Class! Great work Rod, I will be sure to tell everyone and be back to see you in the future! More