Germain Audi of Ann Arbor

Lease experience was great. Service is horrible! Had to go back when they did not fix what was broken. I was told was hot broken. When my wife went to test the broken door it still did not work. Never r go back when they did not fix what was broken. I was told was hot broken. When my wife went to test the broken door it still did not work. Never received call when part came in. Made another apt. Left car for 8 hours and was not even started when we went to pick up. More

Professional,Friendly ,fast Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, fi Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, first More

Great experience!! My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. Rod was great making all the arrangements with finance and Pat is always making sure my Q5 is well-maintained. I will be turning over my Q5 to my nephew in 2 years, so I will be back for another Audi! More

If you want your Audi fixed right, Germain is the place We've used Germain for years dating back to Howard Cooper days. First with Phil Kaiser and now with Pat Richter. Both service techs have been great We've used Germain for years dating back to Howard Cooper days. First with Phil Kaiser and now with Pat Richter. Both service techs have been great to work with -- clear, direct, easy to work with. And the service is great. We have 4 Audi wagons and 1 A4 sedan. Two of our cars have had warranty repairs for the piston ring issue on the 2.0T motor and both came back perfect! One now has 170K miles and still does not burn a drop of oil between oil changes (10K miles between changes). The other is at 130K miles and is also perfect. More

Exceptionally wonderful Originally from Los Angeles, I’ve been in Michigan for almost 2 years now and brought my Audi Q3 across with me. The care I’ve received from the emplo Originally from Los Angeles, I’ve been in Michigan for almost 2 years now and brought my Audi Q3 across with me. The care I’ve received from the employees/staff here has been more than I could have ever asked for. I’ve come into the dealer with some maintenance services a number of times, and whether it was a quick fix, or required for a much longer stay, it was always communicated to me then and there. If anything were to change and I’m not there in person, I’ve always been notified immediately and I appreciate that so much! In terms of hospitality, I’ve always been asked if I wanted any refreshments, such as coffee or tea, and have been treated with sincere kindness. The customer service exceeds all expectations, and I only wish that every dealership, or any management at that, would live up to the quality of Audi of Ann Arbor. I always enjoy catching up and hearing of any new developments in the company’s and employees’ lives as I feel they are like family to me, now! Thank you for being such great human beings!! Please know that we appreciate you so much! More

Service no matter what A dealership above the rest. Whether it is regular maintenance or an emergency repair, I can count on them to take care of the situation. Plus, they a A dealership above the rest. Whether it is regular maintenance or an emergency repair, I can count on them to take care of the situation. Plus, they always provide the information of the repair and why. More

Excellent service! I live in Jackson, MI; bought my 2013 A6 from Naples, FL so had to find a service department up here. First trip was to the state capital. Let's just I live in Jackson, MI; bought my 2013 A6 from Naples, FL so had to find a service department up here. First trip was to the state capital. Let's just say I'll never go back again. Pretty much always worked with Joseph Gruss. He could always get me a "near-new" loaner Audi if the service might take longer. Communication always great. Yesterday brought it in for a part on the front fender to be replaced. I was in and out literally 45 minutes. Granted it was easy work but I was still very impressed with their speed. Just settling in with the hot tea and snacks provided in their comfortable waiting area and pulling out my laptop to start some work when Joe told me that they were done. In the sales department, I've known Barry Strecker a long time; bought 3 cars through him when he was at MB. Extremely knowledgeable and always looked out for my best interest. Definitely will call on him for our next vehicle purchase. More

Best Service Department, PERIOD. I have dealt with many service departments in my lifetime and have had many good and bad experiences of the like. Germain Audi's service department i I have dealt with many service departments in my lifetime and have had many good and bad experiences of the like. Germain Audi's service department is far and above the best I have ever dealt with. They are very knowledgeable, friendly and willing to always go the extra mile. Patrick in particular is one of the most professional service techs that I worked with. If anyone needs to have their Audi serviced from the most minor to most complicated, look no further than Germain. You will not be disappointed. More

Outstanding from start to finish!! Our experience with Germain Audi was wonderful. Everyone in our "team" was professional and impressionable. They went above and beyond making us fee Our experience with Germain Audi was wonderful. Everyone in our "team" was professional and impressionable. They went above and beyond making us feel like we are now a part of the Germain Audi family. Look forward to the future! More