Gerald Toyota of Matteson

Refused to fix my car under warranty. Bought brand new Rav4 there back few years ago. Now the car has 45K miles. Car was stored in garage for all those years and was good taken care of whe Bought brand new Rav4 there back few years ago. Now the car has 45K miles. Car was stored in garage for all those years and was good taken care of when muffler rusted out. It had a big hole on top of the can. That was the unique part with a small catalytic converter in it. One part nr for both muffler and catalytic converter. Cost to replace $1500. My car is under emission control warranty 8 years 80k miles. I found out on Google that rusted out exhaust system in Rav4s is common problem and dealerships exchange this part under warranty. However Planet Toyota didn't wont to fix it. Had to call Toyota National Hot Line and get the case nr for the matter. Toyota hot line said it should be exchanged since that part is covered. They still refused to exchange fault part. I was very disappointed. We called Toyota National Care again and they have decided that the rust failure is not covered. Didn't gave up. Form Planet Toyota I went to Orland Park Toyota and told what the story was. Orland service didn't have the muffler/catalytic converter part available at the moment, but next day they call me that my muffler arrived and they replaced it for free without a problem. I don't understand why is the difference in judgment. Regardless I'm very happy with Orland Toyota. I will never visit Toyota Matteson again. More

Great Experience I will keep this short. I received an internet price. Drove 5 hours and drove 5 hours home with my new vehicle. Everyone I worked with was professiona I will keep this short. I received an internet price. Drove 5 hours and drove 5 hours home with my new vehicle. Everyone I worked with was professional. They were Jessica Nelson, Risto Georgiefski, and Al DiGiannantonio. Next time i need a vehicle I will not hesitate to go to Jessica AL or Risto. Planet Toyota seems to have the best inventory of SIennas which is why I drove that far. None of my local dealers had what I wanted in stock and none of them would really give me a definite price. So I began searching. This was on of my best car purchases. I hope that you have the same experience that I had. Thank you Planet Toyota. More

Be very careful when doing business with this dealership. Despite having used the internet pricing and arranging a time to meet at the dealership, the salesperson that I had spoken to was suspiciously o Despite having used the internet pricing and arranging a time to meet at the dealership, the salesperson that I had spoken to was suspiciously on the phone when I arrived, and I was later told that she was at their "other" location. I was flexible and discussed the vehicle with another salesperson. The alternate salesperson was friendly. However, he didn't seem to understand (although told and shown) that we have been Toyota owners for a decade with two vehicles. Nonetheless, he went on (an on) about the reasons to buy a Toyota (ad nauseam), not recognizing that I could have done his sales pitch and that he was becoming overwhelming. Here's the most irritating aspect of the visit -- the price that was originally proposed at the dealership was not even close to the price over the internet/phone. To add insult to injury, I requested the pricing of the Toyota Extended Warranties, which he resisted until I would agree on the initial vehicle price. After insisting that we could not negotiate without knowing the full price of the vehicle, he provided an "estimate" that was more suited for a Ferrari. The manager came out and agreed to the original price and gave more reasonable pricing on the warranties, but it was all over for me by then. Do your homework and get an email from them. More

We have purchased numerous vehicles from planet toyota over the past 10 years, probably close to 7. That will no longer happen. We went in to trade in our 2011 Sienna XLE for a 2013...had a deal worke over the past 10 years, probably close to 7. That will no longer happen. We went in to trade in our 2011 Sienna XLE for a 2013...had a deal worked out, paperwork signed, drove home with the new van. The next day, Planet toyota calls us up and tell us we need to either pay them another $8000 for the vehicle or bring back the new vehicle because 'they messed up on calculations.' Mind you - all paperwork was signed, we drove the new van home, plates, etc. That was about 6 months ago. We didn't want to deal with the hassle so we returned the van - our old van was fine, just always nice to have something newer. Today, our 2011 Sienna had an issue with the moonroof and we bring it in for service. It turns out that planet toyota didn't completely 'revert' that deal, and it no longer shows our vehicle as being under warranty. 6 months later...planet toyota continues to screw us. Stay away More

Don't work with their "Internet sales"...such a total scam! Very much a bait-and-switch game going on at this dealership! Shady and very negative vibe there. Very disappointed in t sales"...such a total scam! Very much a bait-and-switch game going on at this dealership! Shady and very negative vibe there. Very disappointed in the experience we had here and we came from out of state--do NOT make a drive to visit this dealership! (And we walked away, did NOT purchase from them!) More

I was looking for a new auto for my son. I decided that it might be better to lease and I had a Toyota Sequoia to trade in so I went to Planet Toyota because that is where the Sequoia was purchased. I mad it might be better to lease and I had a Toyota Sequoia to trade in so I went to Planet Toyota because that is where the Sequoia was purchased. I made the mistake of saying that I had never leased before and was completely taken advantage of. The pressure by the salesman was brutal and the very fast talking and waiting took it's toll on me and I entered into a very bad deal. I was never allowed to see the lease manager I had spoken with on the phone earlier. She was always with another customer. I was also under pressure because the Sequoia had become dangerous to drive and my son needed something safer ASAP. I have since leased a vehicle for my daughter and dealt with Community Honda. I was treated with the utmost respect and made an incredible deal for a much better car. My lease payment for my daughter is 50/month less than my sons car from Planet Toyota. I have learned another life lesson. More

My experience at the Planet Toyota of Matteson, IL was phonomenal. Many times in my car shopping experience, I have encountered salesman who seem uninterested in my questions or who do not treat me with q phonomenal. Many times in my car shopping experience, I have encountered salesman who seem uninterested in my questions or who do not treat me with quality service because I do not appear to have thousands of dollars. However, the employees at the Planet Toyota of Matteson, IL greeted me before I could even open the dealership doors. Every question I had was answered thoroughly. Both the salesman and finance employee worked cooperatively with myself and my husband to ensure that we purchased a luxurious car and stil afford the monthly note. Most astonishing was that none of the employees showed any personal self interest of interest in their own gain but genuinely expressed thier love for serving customers. More

Great place to buy a family car. Everyone was friendly, professional, & thoughtful. We bought our second Toyota and we just love it! Ask for Larry Paveza, he was brilliant in finding our car. He assisted u professional, & thoughtful. We bought our second Toyota and we just love it! Ask for Larry Paveza, he was brilliant in finding our car. He assisted us if finding a right match for our needs and budget. No hassles or headaches. Just a pleasant experience purchasing our new car. I'll be coming back when its time for our next family car! ~Susan More

This place is awesome. The sales rep, Monee, was wonderful, very patient and followed the entire transaction. The finance gentleman was quick and very through. We got a wonderful car for my daughte wonderful, very patient and followed the entire transaction. The finance gentleman was quick and very through. We got a wonderful car for my daughter at a great price and they even fixed something I requested. I will go her again. More

Just started my hunt for a used Camry and now days every dealer wants to sell you a car. Before narrowing my search down from 10 dealers to 1 dealer, I contacted each dealer and compared prices. I called tw dealer wants to sell you a car. Before narrowing my search down from 10 dealers to 1 dealer, I contacted each dealer and compared prices. I called two days before making the trip to Planet Toyota for a 09 Camry, which I confirmed with Jessica in the Internet that it was still available. She promised me if anything were to happen to the Camry she would let me know. 8pm the night before I was making the trip I got a call from Jessica, and as she said she would she updated the vehicle had been sold. I still made the trip to Planet Toyota the next morning for a used Camry, most dealers wouldn't bother to let you know a vehicle has been sold, but they would rather do the bait and switch. Out of my many years of buying cars Planet Toyota was the first dealer I have ever dealt with that was up front and honest from the very start. More