Gerald Toyota of Matteson

I give them 2 star for politeness however : this was just another unethical dealership trying to bait you in with a low internet out of the door quote. I confirmed with before I drop my car of : this was just another unethical dealership trying to bait you in with a low internet out of the door quote. I confirmed with before I drop my car off and got a ride their to buy my long searched for dream car. The sale person assured me that the vehicle was there and available. There will be no price haggling. Surprise surprise! I asked for the van I found on line and I was show it but the price was no longer 17,000 but 22,500 marked down to 21,500. But they where having a customer incentive day and would take an additional 1,500. off, LOL. What a joke!! I ask the sales men if he could show me the ones I saw on the internet at the prices advertised and he informed me that that was the only town and county van that had on the lot. I was shocked and informed him the I had gone through a lot of trouble and come a ways from where i live to get that car. WTH is up? The final price turned out to be $1,500 more than her quote..But even by the time the finance dept. finished with me that 17900.00, 2013, 60,000 mil van was 26,000 even with a 7,000 down payment. I was so sick and full of anxiety after 6 hours of negotiating. After the deal was done I found out that many if my request were not going to be met or missing items i.e. 2 keys, owners manual, lager care mates and the remote and wireless headphones for the DVD player. The next morning I found more scratches on the car. I call to complain and was to no refunds on returns "you drive it off the lot it yours" WOW. I only drove it home. So I took it back anyway and life it parked in the lot, but they refuse to take the key. I left anyway to get legal advice. I should have never trusted any of them. I informed them I will sue for false advertising. They lower the price twice but I was not sure if I should support this kind of business so I took my money back and got the xxxx out of there!! What a nightmare!! It was such a waste of time, money and effort. More

BEST DEAL EVER Best deals, excellent service, spacious beautiful location, easy to get to, courteous staff. Joshua was our sales person, He is an excellent, very en Best deals, excellent service, spacious beautiful location, easy to get to, courteous staff. Joshua was our sales person, He is an excellent, very enthusiastic and well mannered young man. He treated us with respect and gave us undivided attention throughout our visit. I wound recommend this dealership to all my friends. Thank You Joshua for the best deal ever. WE LOVE OUR RAV4 More

excellent service department I have always received courteous, timely and excellent service from all members of the service team! Clerical and technical staff have always been I have always received courteous, timely and excellent service from all members of the service team! Clerical and technical staff have always been great. The people are wonderful, the waiting room could be more comfortable. More

Wonderful Experience I had a great experience buying my first car , the staff was very welcoming , made buying the car very smooth , I had Manar as my dealer he was very k I had a great experience buying my first car , the staff was very welcoming , made buying the car very smooth , I had Manar as my dealer he was very knowledgable and answered all my questions the finance department went smooth as well, I didn't feel pressured into buying things I really didn't want , I got what I wanted and he told me about everything that would be good to buy and he helped me with all my questions and concerns , I love my brand new 2016 Toyota Camry Xle !! Thank you so much Manar and the staff at planet Toyota !!! Couldn't be happier ! I also had my car cleaned the other day there and the maintenance staff was very friendly and didn't great job making it look show room new again !!! More

general maintenance done under warranty I took my wife's Venza in for the regular maintenance and I was greeted promptly by the service agent. The agent was very professional and happy. I s I took my wife's Venza in for the regular maintenance and I was greeted promptly by the service agent. The agent was very professional and happy. I say happy because he was smiling and actually talking to all of the customers he interacted with, including myself. The work that was scheduled to be done was explained not only once but three times by the agent. I was escorted into the waiting area by the agent who briefly but professionally told me where everything was located (rest rooms, vending machines, etc.). Once the work had been completed, the cashiers went over the work that was performed. Everything was done to our satisfaction. We will continue to use Planet Toyota (and Planet Honda) for our servicing and car purchases. More

Oil change I was in September 25 th for the first time , had previously gone to a different service center. The service here was excellent , fast and cost effici I was in September 25 th for the first time , had previously gone to a different service center. The service here was excellent , fast and cost efficient. More

Corollas I went to get a corolla.they(will) took me back and forth when I could not decide.will had the patience of a saint with my questions. But the test dri I went to get a corolla.they(will) took me back and forth when I could not decide.will had the patience of a saint with my questions. But the test drive was great.The road use of a corolla was very excellent. no more gm for me. More

Excellent service They were prompt, attentive and extremely personable. Great experience for my first service of my new car. Thanks for the smile it left on my face They were prompt, attentive and extremely personable. Great experience for my first service of my new car. Thanks for the smile it left on my face More

they refuse amex for down payment -beware! before you negotiate make sure you ask what credit cards they accept for down payment. they refused my american express even though they accept this i before you negotiate make sure you ask what credit cards they accept for down payment. they refused my american express even though they accept this in the service department. not happy and reporting to amex to see if they are in violation of merchant agreement - glen and will great but owner not accepting amex is wrong! More

Quality Service I want to totally highly recommend Planet Toyota for outstanding Lease or Sale experience for any customer can experience. I want to highly commend Sh I want to totally highly recommend Planet Toyota for outstanding Lease or Sale experience for any customer can experience. I want to highly commend Shadi, The Sales Manager and the Othman Hamoud, Sales Manager, who treated me like a special customer trying to find the right vehicle and the best Lease Deal. They both did an outstanding job in working with me. I've have bought 6 Toyotas at Planet. The Avalon XLE Touring is my 7th Toyota vehicle. I was very pleased. I was also pleased that my previous Sales Manager Muhammad made sure that I was happy with my Avalon. More