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Gerald Toyota of Matteson
Matteson, IL
78 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 78 reviews
November 23, 2021
Called looking for a RAV4 Hybrid and was told one was coming in the next week and they said they would call when received. They called and said it came in. We were told it was $32,800. Drove from Joliet coming in the next week and they said they would call when received. They called and said it came in. We were told it was $32,800. Drove from Joliet to Matteson immediately. Upon arriving we were told the price had increased to $42,000. Let us test drive before even telling us about the price increase. Needless to say we left without the car. I will never buy from such a dishonest dealership. More
by blankenshipwt
Employees Worked With
Eddie
June 30, 2021
Avoid at all costs. Overpriced, high-mile used cars. Will not try to negotiate on price, Their Internet sales dept is the worst. Very rude and condescending, I can't imagine traveling there in person for suc not try to negotiate on price, Their Internet sales dept is the worst. Very rude and condescending, I can't imagine traveling there in person for such treatment. More
by CR
Employees Worked With
Yessenia Ayala, DAS Reputation Management
June 01, 2021
Please do yourself a favor and NEVER purchase a used vehicle from this place. I purchased a van to take my children back and for to therapy and it is the least reliable vehicle I’ve ever owned. I’ve onl vehicle from this place. I purchased a van to take my children back and for to therapy and it is the least reliable vehicle I’ve ever owned. I’ve only had it a little over 6 months and it has had nothing but problems. Within the first two months I discovered an oil leak. Then the Alternator and battery went out. Now it’s believed the van also has an electrical panel problem. This van was over $20,000 and it is not even close to reliable, maybe that’s why they have to offer a power train warranty because the cars are not Inspected before they sell them. The van has now broken down twice while I’ve had my kids and I’ve made over $1500 in repairs and I still need to get the electrical panel fixed. And did I mention the car only has 79,000 miles on it. More
by David G
Employees Worked With
DAS Reputation Management
May 11, 2021
I BOUGHT A RAV4 LAST WEEK AND THE SALE MANAGER MIKE SMILEY DID A WOUNDERS AND WE WERER VERY HAPPY ANTHONY BORIA WAS OUR SALESMAN HE DID A GREAT JOB IF YOU WANT A GREAT DEAL GERALD TOYOTA IS THE PLA SMILEY DID A WOUNDERS AND WE WERER VERY HAPPY ANTHONY BORIA WAS OUR SALESMAN HE DID A GREAT JOB IF YOU WANT A GREAT DEAL GERALD TOYOTA IS THE PLACE More
by Aa7121962$
Employees Worked With
Mike smiley
April 09, 2021
Recently purchased a vehicle which was well overdue my last car was one headache after another worked with Tony D I ended up getting a 2018 certified Toyota Avalon it drive like a dream Tony was amazing last car was one headache after another worked with Tony D I ended up getting a 2018 certified Toyota Avalon it drive like a dream Tony was amazing best sales experience I have had buying a car he don’t let nothing get in the way bad credit no problem this or that as Tony says No Problem ! He really knows his car so he helps you make educated choice thank you Tony D I’m coming next week with my neighbor she’s been lookin I told her Tony is only guy to see Tony! Tony !Tony ! More
by Mbunivers
Employees Worked With
Tony Doreski, DAS Reputation Management
March 27, 2021
My husband and I went to multiple dealers and got the run around at multiple places we went int Gerald toyota Met Tony D we are elderly couple he was so easy to work with very transparent we always hated the around at multiple places we went int Gerald toyota Met Tony D we are elderly couple he was so easy to work with very transparent we always hated the car buying experience but honestly this hassle free he even dropped my payment on our leases and we got 2 new cars We love Tony D go see him !!!!! He even taught me how to use the tech in the car and now I can call my granddaughters thank you Tony !!! Patient ,Honest ,No Hassle More
by Geraldine mullens
Employees Worked With
Tony Doreski , DAS Reputation Management
January 12, 2021
Warning, do not buy your Toyota in this dealership. This dealership were better when it was Planet Toyota. This place is then worst dealership I've ever visited. They will give you a lower internet price, b dealership were better when it was Planet Toyota. This place is then worst dealership I've ever visited. They will give you a lower internet price, but when you go there, the price they will give you will jump back up to the MSRP with a little discount. If you have a trade in, they will give you $ 2,000 to 4,000.00 lower than what other dealership is offering. Sales people and Sales Manager here have no manners and uneducated, as if you're dealing with people who work for a pawn shop. If you don't do enough research such as pricing, and not really good in analyzing numbers, these people will rip you off. The worst Toyota Dealership in Chicagoland. More
by JACARPISO
Employees Worked With
Joe Kahlil, Raul, Steve.
November 24, 2020
I was given a very good quote on a Camry hybrid through the internet. As it stood, I was ready to purchase if they offered a fair number for my trade in. Two things came back sketchy when they showed me nu the internet. As it stood, I was ready to purchase if they offered a fair number for my trade in. Two things came back sketchy when they showed me numbers. I was only offered 500 for my trade. Other dealerships were offering 1500. Secondly, there was $999 dollars in accessories added to the price they originally quoted. I had to attempt to walk away 3 times to get them to chip away at this. I held firm at what I was willing to pay and they eventually folded. I got 1500 for the trade and they dropped the 999 accessory charge. More
by Anonymous
Employees Worked With
DAS Reputation Management
January 04, 2019
Very Dissappointing! I purchased my SUV from them in October 2018. The sales and finance team was WONDERFUL. The service department not so much. Always too busy to get bac I purchased my SUV from them in October 2018. The sales and finance team was WONDERFUL. The service department not so much. Always too busy to get back to you and still waiting on someone to return my call from 2 weeks ago. I don't recommend no one to use the service center. If you bought your car used, go to another dealership for repairs. They cleaned the outside of the car but not the nasty, greasy hand prints on the door and dash board. If they are so busy, maybe they should refer the business to someone that can handle it. Frankly, having had to call them and I haven't owned the car three months, I will rethink where I purchase my car from in the future. Though the problem wasn't sales, the service department is running all the referral business away. More
by kbarnette72
Employees Worked With
The receptionist that answers service phone and none of the technicians can ever answer questions
July 14, 2018
Impressed I was very impressed with the whole Planet Toyota experience. As my wife and I were looking at used vehicles a “Toyota Sales Associate” (Steve Smith) I was very impressed with the whole Planet Toyota experience. As my wife and I were looking at used vehicles a “Toyota Sales Associate” (Steve Smith) asked if we would like any assistance. We said yes. We explained to Steve that reliability, low mileage and our budget would all have to be satisfied before we would consider a vehicle purchase. It pretty much goes without saying that a husband and wife will have different vehicle ideas. Steve spent a good chunk of time showing us different cars, test driving a few and explaining the different options and answering several questions. Steve appeared knowledgeable about the vehicles we looked at and most impressive we did not feel any pressure even as we spent a lot of time with him. Steve’s time and patience with a husband and wife looking for a car was most defiantly a virtue. All of the cars that Steve showed us did fit into our target car zone range as described above. Most impressive is that one of the cars of the target cars also fit into the husband wife both agreement zone (a very rare occurrence). We ended up purchasing a low mileage 2015 Toyota Camry. At this point I would not hesitate to return to Planet Toyota and contact Steve S. for another purchase. More
by Toyota2
Employees Worked With
Steve Smith
