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Gerald Nissan of Naperville
Naperville, IL
873 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country!
Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles.
If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 873 reviews
March 03, 2007
1) Bought a car - was told that the lowest financing rate possible was 5.5% but contract showed 5% o they could make money off the extended warranty. 2) car had a small scratch, was told this would be fixed possible was 5.5% but contract showed 5% o they could make money off the extended warranty. 2) car had a small scratch, was told this would be fixed when brought in but manager refused to honot it when I brough it back. 3) Bought a used car, was told and paperwork showed it was an "SE" - called Nissan customer Affairs after 3 months to double-check since other cars on road did not seem to be same as mine - turns out it was an "XE" manger told me "too bad my loss" (now pursuing lawsuit). More
by samxterra
Employees Worked With
Sales Manger
October 04, 2006
I purchased a vehicle from this dealership in July 2006. A month later I called regarding license plates. Spoke to Eddie and he said it takes about 45 days. Called in September, plates were still not in, A month later I called regarding license plates. Spoke to Eddie and he said it takes about 45 days. Called in September, plates were still not in, asked Eddie to look in my file and asked him if there was a title problem. Eddie said no title problem but come in that day and he would plate the vehicle. He called me back later that day and said yes there was a title problem and said he was to receive the title that afternoon and I would have the plates within 7 days. 7 days came and went and I called back to find out they still were not in. I called again and spoke with Sally who said the paperwork was being sent to a licensing facility and I would have my plates on October 2, 2006. I called on October 3, 2006 and was told my plates were in the Naperville location and went to this location on October 4th only to find out my plates were in the N. Aurora location and I would have to wait 45 minutes for them to come back to this location. I had it I wasn't going to wait 1 minute longer. I as a customer had to do the leg work on this. I would never be a customer of this dealership ever again. More
by elizabethb27
Employees Worked With
Eddie and Sally
April 28, 2004
Do not ever buy a car from this dealership. They have yet to do any thing right. We had a trade-in and they couldn't make the payoff on the trade-in w/o me holding their hand. It's taken 6 weeks to get yet to do any thing right. We had a trade-in and they couldn't make the payoff on the trade-in w/o me holding their hand. It's taken 6 weeks to get every thing straight. I have had to verify and correct all the paperwork on the vehicle, including the mileage on the car at the time of purchase, the expiration date on the warranty (they tried to short me). After driving the car for a couple weeks I realized something just wasn't right. They let me leave the dealership only having the tires half inflated. Now that it's starting to get warm out I've realized the sunroof doesn't properly work. At this time I do not feel confident about the purchase I made. I will never go back and I recomend nobody else to purchase from Gerald Nissan. More
by ritter18
Employees Worked With
Too many to name
