Gerald Nissan of Naperville

I bought my Altima in 2006.Was told I got a deal because my car was part of a fleet of Altimas with an engine issue. So, they were recalled and a new engine put in.So, that's good ...right??? In 2010 my car my car was part of a fleet of Altimas with an engine issue. So, they were recalled and a new engine put in.So, that's good ...right??? In 2010 my car starts making funny noises. I take it in. They say my oil is gone! Burning it some how. I get an oil change every 3,000 miles!!! Bone dry?? so, they change it. Same thing continues to happen time and again. Here we are in 2011 and I finally ask them maybe there is a problem with that new engine. They said what new engine? There was NEVER anew engine put in!! Apparently the dealer who sold us the car, lied ! In the meantime, I am still trying to figure out this oil issue! Mark treated my husband rudely. He is young and arrogant! He told me since Nissan didn't do my oil changes, then there is nothing they can do. What? I don't think so!! If my car is making noises and burning oil at lightening speed, then we have A PROBLEM! I DIDN'T CARE FOR THE SERVICE I RECEIVED FROM MARK. AND WE EVEN CALLED THE SERVICE MANAGER AND GOT NO RETURN CALL! ONE WORD.... UNPROFESSIONAL ! More

Dealer was very friendly, informative, but i spent a lot of time there which i thought was a lil too much service could have been faster. of time there which i thought was a lil too much service could have been faster. More

I could not have had a more positive experience than I I could not have had a more positive experience than I had with Gerald Nissan and Salesman Ferris Spikener. I called them before I came in and Ferr I could not have had a more positive experience than I had with Gerald Nissan and Salesman Ferris Spikener. I called them before I came in and Ferris was the salesman who answered when I requested Sales. I told him was looking for a New 2011 Versa Hatchback Magnetic Grey. He said " I have em" He told me he would have one pulled up washed and waiting for me when I arrived. I thought yea right! But sure enough when we arrived there it was exactly as I requested washed with the options I wanted! Ferris also showed me the new 2012 redesigned model same color. (sedan) I test drove both. I wound up driving home with the 2012 model. It was actually less money for the newer model! I had terrible experiences at Nissan of St Charles (Sam in finance} and Orland Park Nissan (Sherry Jo) who abandoned me for 20 minutes while she went outside to talk on her cell phone. After telling me she would pull a car up for me to look at.(she lost that sale) The people at Gerald Nissan were outstanding! Ferris is the best salesman I have ever had! Nick Smiley who runs the sales floor was Fantastic! and Yasser who took care of me in Fiance made it easy to Finish up the paperwork. I was just about ready to give up on walking into another dealer after the first 2 but Ferris and the people at Gerald Nissan changed all that. More

Purchase was a very positive experience. Ferris was very helpful and patient as we worked through our decisions regarding which vehicle to purchase and what color to choose. He offered helpful suggestions helpful and patient as we worked through our decisions regarding which vehicle to purchase and what color to choose. He offered helpful suggestions to focus our decisions regarding the Altima and Rogue. More

This was my second purchase from Gerald Nissan, several years ago we bought a new Nissan Exterra, and more recently, bought a new 2010 Nissan Altima Coupe 2.5 S with a premium package. I've owned the car f years ago we bought a new Nissan Exterra, and more recently, bought a new 2010 Nissan Altima Coupe 2.5 S with a premium package. I've owned the car for a year and found it uncomfortable due to the lack of proper lumbar support. Obviously this is not the dealers fault, but not being forthcoming is! While in the process of looking at other car options and having the Altima appraised, it was discovered that the car sustained damage and was filled with compound and painted prior to my purchase. A couple trades fell through because of this, and in the end I had to except $2000 LESS than what everyone was originally offering before this problem was found. I feel duped by Gerald Nissan. We thought we were buying a new car, but in fact we were buying a new car with concealed damage - thus was worth less than what we paid for it. In the end I essentially lost money twice, once during the purchase, and then again while taking significantly less than what the trade should have been worth. Not only will I never step foot into Gerald Nissan again, but I'm also apprehensive of Nissan in general now. My family and friends have vowed to spread the word about these shifty tactics, and will drive to a further dealership if they want a Nissan. More

I have purchased 2 cars from Gerald Nissan. I purchased a new car from Bill Kudla and Neil Becker. They were very patient and attentive to my needs. I strongly recommend working with them. a new car from Bill Kudla and Neil Becker. They were very patient and attentive to my needs. I strongly recommend working with them. More

It was an absolute pleasure to work with this young man. Quite knowledgable, professional, and friendly. Really well-informed me and helped me in making the right choice for such a big decision. Greatly rec Quite knowledgable, professional, and friendly. Really well-informed me and helped me in making the right choice for such a big decision. Greatly recommend this guy, make sure to ask for Dave when you go to this dealership! More

Went out the way to make a small problem go away. I hope, I have no future problems, but if I do I will call Gerald first. hope, I have no future problems, but if I do I will call Gerald first. More

Keevin was the best salesperson I have ever worked with. In addition, the whole team was friendly, helpful, and very knowledgable. I am very satisfied with my 2012 Altima. In addition, the whole team was friendly, helpful, and very knowledgable. I am very satisfied with my 2012 Altima. More

We drove 90 minutes to get to the dealership because we found a car on line we were interested in, it was well worth the drive. We first e-mailed the dealership and received a very quick response from John found a car on line we were interested in, it was well worth the drive. We first e-mailed the dealership and received a very quick response from John Melaro. Keevin Pullen met us at the door and could not have been more pleasant and easy to work with.Yasser Ibrahim helped us with all our paperwork and again very pleasant and easy to work with. Although it was a little time consuming, there was no pressure or hard sell that is so typical of some car dealerships. All in all a very good experiance ! More