Gerald Nissan of Naperville

I came in to Nissan with my wife in order to trade in my Volvo and buy a new Pathfinder. We ended up buying a Murano instead. We worked with Ryan Bravi and his professionalism was top-notch. We received an Volvo and buy a new Pathfinder. We ended up buying a Murano instead. We worked with Ryan Bravi and his professionalism was top-notch. We received an excellent value for our trade and a great deal for our purchase. I would easily work with Nissan again in the future and I would recommend this dealership to friends and family. Every piece of the service was flawless and we have. I regrets about our new Murano. I genuinely feel that we will be taken care of in the future and that's the most important part of buying a new car. Thanks for the help. More

I have not so great credit, ok, horrible credit, that was one of the reasons why I chose Gerald. I worked with another dealer ironically under the same ownership and they were unhelpful (understatement) in f one of the reasons why I chose Gerald. I worked with another dealer ironically under the same ownership and they were unhelpful (understatement) in finding financing. However I spoke with Anthony and Carlos on Day 1 of my experience at Gerald and felt a bit more confident in my chances. One thing I can say is initially I was not pressured. I have bought several cars in my life and I know what to expect so I can easily over look them, the ignore button on my phone works great. I inevitably chose this dealership because they could get me financed. I would be lying if I said there was any other reason. I paid full price for the vehicle but a person in my situation has no room to bicker with prices. They were willing to make exceptions for me on my down payment and that sealed the deal. Overall my experience was good, and honestly the best I have had at a dealership. Consistent phone calls and manipulations are all a name of the game and if you don't expect this you may want to not buy a car. More

In my previous experience with Gerald Nissan i was a frustrated with the salesman (who was new and no longer there)not listening to the customers needs. I was hesitant to use the dealership with our le frustrated with the salesman (who was new and no longer there)not listening to the customers needs. I was hesitant to use the dealership with our lease expiring but Jon Molero reached out to me, was patient when needed, gathered proper information for me quickly through phone and email and had everything set up and ready for our arrival to look at and lease a new vehicle. Jon made the difference and made us very happy customers. More

I can't say enough about how great we were treated by the dealership and especially by Ferris. He took the time to explain everything about the car, and I never felt pressured. He got us a great price on dealership and especially by Ferris. He took the time to explain everything about the car, and I never felt pressured. He got us a great price on our Nissan Murano and I would highly recommend Ferris Spikener to anyone looking for a Nissan. Everyone from Ferris to the finance gentlemea were friendly and very knowledgable. When it's time for a new car I will certainly go back to Ferris. More

We were driving by and saw a large selection of used Nissans so we decided to stop in. I was shopping for my mother, and although the car we looked at was out of her price range, I talked her into test Nissans so we decided to stop in. I was shopping for my mother, and although the car we looked at was out of her price range, I talked her into test driving it anyways. She loved the car but we were nowhere close on reaching the monthly payment she could afford. All of the employees were very friendly and helpful, especially Matt, and they bent over backwards to make the deal happen. More

From the moment I walked into the dealership everyone was very nice and ready to help. It was not easy getting the deal to work, but they never gave up and kept working on it until everyone was happy!! I a very nice and ready to help. It was not easy getting the deal to work, but they never gave up and kept working on it until everyone was happy!! I also have to say the whole building was very clean and bright. Carlos and Sean really went the extra mile in making me feel important. I would highly recommend them to any of my friends or family that my be looking for a car in the future. More

Neil and Carlos are fantastic to do bussiness with!!! Thanks guys for going above and beyond to help my family out! I would highly recommend these guys, and will be a life long customer! Thanks Guys R.R. Thanks guys for going above and beyond to help my family out! I would highly recommend these guys, and will be a life long customer! Thanks Guys R.R. Naperville,IL More

I would recommend this dealership, but would warn anyone that the waiting times to complete a transaction are excessive. We had a great salesman named Ed Bemis. He was very helpful and not at all pushy. We that the waiting times to complete a transaction are excessive. We had a great salesman named Ed Bemis. He was very helpful and not at all pushy. We agreed on a fair price for their van and for our trade - then we proceeded to wait for 1 hour and 55 minutes to get to the finance office to complete the transaction. We were told it would be about a thirty minute wait when we signed the offer. We waited while the plates were changed, the vehicle was washed, we emptied the contents from our vehicle, and then still sat for another hour waiting for the ONE finance manager to process or deal. This dealership is great at taking the order, but fails when it comes time to processing the order. They kept waiting on new customers but failed to give good customer service to the customer with the deal in hand. I would suggest training other people, maybe even the general manager, to be able to step in when the line is backing up at the finance manager's door. We continued to get apologies from our salesman, but never received acknowledgement from anyone else. I don't think anyone else really cared and Ed Bemis looked a little bit embarrassed. This dealership is good if you have the time to wait around for them to do their job. Plan on spending a lot of your day to complete a simple transaction. More

The dealership was clean and bright. The employees were smiling, eager to help, and knowledgable about the product. Ferris Spikener was very nice over the phone prior to my arrival to the dealership. He we smiling, eager to help, and knowledgable about the product. Ferris Spikener was very nice over the phone prior to my arrival to the dealership. He went out of his way to accommodate the many questions I had about the Maxima and Altima. Not once did he show any signs of frustration with all the questions. He answered each question patiently with a smile. He made the buying porcess smooth for us. I recommend this dealership to all Nissan future buyers. I thank Ferris for his knowledge and professionalism, which made my car buying experince wonderful. Thank you, Michele Parker. More

Gerald Nissan of Naperville was very good with pricing and sales. Ferris worked with us and we got the best price ever. He went through all the details of the car and even helped me sinc-up my cell phone and sales. Ferris worked with us and we got the best price ever. He went through all the details of the car and even helped me sinc-up my cell phone to the "blue-Tooth" feature. More