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Gerald Nissan of Naperville

Naperville, IL

3.9
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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August 10, 2012

Extremely friendly service, great facilities, great cars! Elvis and his "manager" did everything they could to get the best deal possible. Truly appreciated. Will continue I come here for future cars and rec More

by Geenuh82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 21, 2012 -

Gerald Nissan of Naperville responded

Thank you for your compliments! We're very proud of our facility and cars, it's awesome to hear a customer thinks of them the way we do. Elvis is a valued staff member, we're happy he went above and beyond to get you a great deal. It's truly an honor that you plan to visit us for your future car purchases. Please contact us with any questions or concerns. Follow us on Facebook and Twitter for exclusive offers as well. -Nick Smiley General Sales Manager nsmiley@geraldauto.com

August 07, 2012

I have bought quite a few nissans over the last 7 years, and I've worked with Neil Becker on every purchase. Always get a great deal, low interest rates, reasonable trade-ins, and just a great friendly en More

by Colnajoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferris Spikener, Neil Becker, and both Smiley brothers!
Aug 21, 2012 -

Gerald Nissan of Naperville responded

Thank you for your loyalty over the last 7 years! It's great that Neil changed your view of car shopping. Our goal at Gerald Nissan is to work to keep you a customer for life. We're happy to hear Neil has done his part to keep you in the Gerald Nissan family. We can only hope to continue to get you great deals for all your future purchases. On behalf of the entire Gerald Nissan of Naperville staff, thank you for allowing us to serve you. Be sure to follow us on Facebook and Twitter to stay up to date with our dealership's specials as well. -Nick Smiley General Sales Manager nsmiley@geraldauto.com

August 02, 2012

Great customer service, Jon was very friendly and did everything he could to help me out, especially with financing. He made the experience much better than I expected, and all the other staff was very f More

by aparada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 21, 2012 -

Gerald Nissan of Naperville responded

We're happy to hear from you! We take every comment from our customers to heart, so we truly appreciate the time you took to give us a review. Financing can be stressful but we're glad Jon was able to help you out. At Gerald we believe the car buying experience should always be exciting, it's great he made the experience better than you expected. We look forward to helping you in the future. Thanks again! Check us out on Facebook and Twitter for special online offers. -Nick Smiley General Sales Manager nsmiley@geraldauto.com

August 01, 2012

Extensive knowledge of vehicle, thorough explanation of process and very detailed. Called a week after purchase to see if my expectations of vehicle and purchase were met. More

by rcrespo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Boris Gerdov
Aug 22, 2012 -

Gerald Nissan of Naperville responded

We love your feedback! At Gerald Nissan of Naperville, we strive for customer satisfaction with every aspect of our work. Thank you for recognizing our commitment to detail, we're glad you appreciated the follow up call. It's important to us that you are happy with your purchase. We thank you for your business and hope to help you again soon. Please follow us on Twitter and Facebook for specials as well. Thanks again. -Nick Smiley General Sales Manager nsmiley@geraldauto.com

July 30, 2012

When we visited this dealership we were just starting to look for a new vehicle. After test driving two vehicles we narrowed our search to the Juke. We liked the features of the Juke and planned to contin More

by cklippard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 22, 2012 -

Gerald Nissan of Naperville responded

Congratulations on your Juke! It's awesome that you felt you received the best possible service. Ferris will love to hear you thought he was friendly and helpful. It's unfortunate that you felt you could've found a better price. At Gerald Nissan getting our customers the best possible value is always our goal, we'd be happy to discuss any issue you may have further. Please do not hesitate to contact us with any other questions regarding your new car as well. We truly do appreciate the high rating and hope you are enjoying your Juke. Be sure to follow us on Facebook and Twitter to stay current with all our promotions and specials. -Nick Smiley General Sales Manager nsmiley@geraldauto.com

July 23, 2012

Ferris Spikener was very good in the negotian process but definitely dropped the ball in the after care sale. Bob Smiley along with Jose' from the service department were nothing less than spectacular in the More

by sebastion59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 22, 2012 -

Gerald Nissan of Naperville responded

We appreciate the time you took to write this review. Thank you for recognizing members of our staff also. We are thankful that you would recommend us without hesitation! We're sorry to hear you had an issue with after care. Please contact us if you'd like to discuss anything further. Your opinions as a valued customer are important to us. We look forward to hearing from you soon. On behalf of the entire Gerald Nissan staff, we appreciate your business and feedback. -Nick Smiley General Sales Manager nsmiley@geraldauto.com

July 16, 2012

We were given a very good price over the internet. Some dealers will advertise a low price and when you get there they are fresh out of that car, but not Gerald Nissan. We met with Ferris Spikener who shou More

by mmcfall17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2012 -

Gerald Nissan of Naperville responded

Thank you for recognizing us! At Gerald Nissan, we always honor our promises, especially when it comes to our online inventory and pricing. We're thankful Ferris was able to find your wife the exact car she wanted within 45 minutes. Way to go Ferris! Anthony will be happy to hear that he was very thorough during the finance process. On behalf of the entire Gerald Nissan of Naperville staff we look forward to working with you again! Be sure to follow us on Facebook and Twitter for special online promotions. -Nick Smiley General Sales Manager nsmiley@geraldauto.com

July 07, 2012

Great dealership. Everybody is very helpful and knowledgable about all cars on the lot. Sameer was great to work with. Very down to Earth and I felt that he had my best interest in mind. I would de More

by ktm.mcmahon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sameer Mohsin
Aug 23, 2012 -

Gerald Nissan of Naperville responded

Thank you for recommending us. We appreciate the time you took to give us feedback also. Sameer is a great member of our staff, he'll love the shout out. At Gerald Nissan of Naperville, we pride ourselves in allowing our customers to take their time and not feel pressured. It's awesome to hear that Sameer took that down to earth approach with you, and you knew he had your best interests in mind. We truly thank you for your business and hope to work with you again soon. Also, find us on Facebook and Twitter to keep up with specials at our dealership. -Nick Smiley General Sales Manager nsmiley@geraldauto.com

June 27, 2012

Worked with Bill and Neil initially, then worked with Ferris when Bill went on vacation. Nothing was lost in the exchange. Arrived at a deal that was all that I was looking for! I had never been a r More

by dbrandt1016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 23, 2012 -

Gerald Nissan of Naperville responded

Congratulations on your third Altima! We're happy to keep you in the Nissan family. At Gerald, our staff is truly a team. Our goal is to make life easier for our customers, it's great Ferris was able to take over when Bill went on vacation. The fact that you got the deal you wanted is great too. We hope to help you in to your 4th Altima when you're ready! Follow us on Twitter and Facebook for exclusive service deals and offers. Thanks again. -Nick Smiley General Sales Manager nsmiley@geraldauto.com

June 04, 2012

I was thrilled with my experience at Gerald Nissan. As a former Ford owner (since 1974) I was skeptical about changing. But Gerald Nissan and my salesman BillKudla made my transition seamless. From the mi More

by linda7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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