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Gerald Nissan of Naperville

Naperville, IL

3.9
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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August 13, 2013

Never in my life have I been more dead-set on a car purchase, only to be so completely *mortified* by the absolute sleaze and sales gimmicks of Gerald Nissan of Naperville, that I literally had to just More

by Circuitry66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Gawel
Aug 14, 2013 -

Gerald Nissan of Naperville responded

On behalf of everyone at Gerald Nissan of Naperville, I would like to apologize for your recent negative experience. The kind of service you described in your review is most definitely not our standard and I am saddened to hear about your level of unhappiness. If you could please contact me at your earliest convenience, I would like to go over this incident in greater depth. My hope is that we are able to work something out and in turn, repair our business relationship. Again I'm sorry for any trouble and I look forward to hearing from you soon. Regards, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

July 24, 2013

Ric was such a big help fixing my car. I had bought it from a different Gerald dealer and had gotten it with a wrong part :( Ric went out of his way to make everything right with my car, and was super fri More

by EmilyLeary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 25, 2013 -

Gerald Nissan of Naperville responded

Thank you for taking the time to write about your visit with us. It is great to hear our service department was able to show you the outstanding customer service we are known for. Your glowing review lets us know we are achieving our goal of 100% customer satisfaction. Thank you for choosing Gerald Nissan of Naperville as your preferred service dealer. Make sure to visit our Facebook and Twitter pages where we offer special deals to our followers and likers. Please don't hesitate to contact us if there is anything else we can assist you with. Regards, Chris Brischetto, Service Manager, cbrischetto@geraldauto.com

June 24, 2013

I had a great experience on Saturday 6/23/13. My salesman was very helpful to me and helped me to selecting a vehicle that I wanted. Highly recommend Gregory and this Nissan Location. More

by LetriseC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 25, 2013 -

Gerald Nissan of Naperville responded

Thank you for your recommendation and for this great review. I am happy to hear that your salesman was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Regards, Anthony Miceli General Sales Manager amiceli@geraldauto.com

June 22, 2013

We were very selective about the exact model we wanted and the exact options and Greg guided us through the process and did not try to change our minds or encourage us to select another model. He also he More

by Carolyn555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Miceli, Greg Queen
Jun 24, 2013 -

Gerald Nissan of Naperville responded

Thank you for taking the time to write such a terrific five-star review of Gerald Nissan of Naperville! Greg will also appreciate your kind words. He's part of a team focused on providing you the car buying experience you are looking for by listening to your needs and helping you find what you are looking for. They are willing to go the extra mile to ensure you are satisfied with your decision and the process. Don't forget to check us out on Facebook and Twitter to get specials and online exclusives. We look forward to seeing you again. -Anthony Miceli General Sales Manager amiceli@geraldauto.com

May 29, 2013

We were given an internet quote and they not only stuck to it, they didn't try a bait and switch approach with us; which we greatly appreciated. Greg was also very upfront and gave us all of the individua More

by mikeferrando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Queen
May 30, 2013 -

Gerald Nissan of Naperville responded

Thank you for taking the time to leave this glowing review. Whether you come into the dealership or work with our internet sales team, we are committed to giving you friendly and hassle-free service. We are proud to hear our team was able to follow through on that commitment with you. Congratulations on your new Nissan, Mike! Don't hesitate to call if you have any questions, and we look forward to seeing you again soon. Be sure to find us on Facebook and Twitter for special updates and deals. -Anthony Miceli General Sales Manager amiceli@geraldauto.com

May 22, 2013

I couldn't believe how smooth the process went! Thank you Greg for talking me through everything and making my experience enjoyable! Excellent customer service! More

by Ans11493
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Queen
May 23, 2013 -

Gerald Nissan of Naperville responded

Thank you for taking the time to stop by and share your experience with us. Greg is a key member of our team, and we are proud to hear how he was able to make your experience enjoyable! We welcome you to the Gerald Nissan family, and we look forward to serving you in the future! Please LIKE us on Facebook, and follow us on Twitter for special updates and deals. -Anthony Miceli General Sales Manager amiceli@geraldauto.com

May 21, 2013

This was the 4th new car (a Nissan Cube) that i have bought, and without question, the best car buying experience of the 4. Honestly I hate dealing with "Dealerships", but I did my homework on the Inter More

by jkokas211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Queen
May 21, 2013 -

Gerald Nissan of Naperville responded

We appreciate you taking the time to let us know about your experience with us! We work hard to create a friendly and hassle-free environment, whether you call or come in. I am proud to hear how smooth the process was for you to get into your new Nissan Cube. We thank you for choosing Gerald Nissan of Naperville, and we look forward to working with you again! Be sure to LIKE us on Facebook and follow us on Twitter for special updates and deals. -Anthony Miceli General Sales Manager amiceli@geraldauto.com

May 08, 2013

Dave was great to work with very friendly and informative, answered all questions and if he did not know checked with other sales team to answer questions. There was transparency in transactions More

by rkarra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Webb
May 09, 2013 -

Gerald Nissan of Naperville responded

Thank you for taking the time to stop by and let us know about your experience. We strive to provide a friendly and hassle-free environment for everyone who walks through our doors, and we are proud to hear Dave worked so well with you to get you in the right vehicle, for you. We look forward to working in with you in the future, and are confident we will be able to keep you happy. Welcome to the Gerald Nissan family! LIKE us on Facebook, and follow us on Twitter for special updates and deals. -Anthony Miceli General Sales Manager amiceli@geraldauto.com

May 04, 2013

Deceptive sales practices -- beware. They pressured Deceptive sales practices -- beware. They pressured cheated me into buying a car that I don't need for a very high price. Never buy with out resear More

by Rahmana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
April 15, 2013

My salespeople, Tony Micelli and Frank Aberlrahman were both very personable and knowledgeable. I will recommend them to anyone interested in buying a new or used car. My dealership experience was awesome More

by mcsuthard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Miceli
Apr 16, 2013 -

Gerald Nissan of Naperville responded

Thank you for taking the time to let us know about your great experience. We are proud to have Frank and Tony on our team at Gerald Nissan of Naperville. We strive to provide the highest level of customer service to everyone who walks through our doors. We hope you enjoy your new car, and thank you for choosing Gerald Nissan of Naperville! Find us on Facebook and Twitter for exclusive content and specials. -Anthony Miceli General Sales Manager amiceli@geraldauto.com

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