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Gerald Nissan of Naperville
Naperville, IL
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country!
Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles.
If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 874 reviews
December 08, 2014
Great Experience! Happy to have found a great salesperson in Howard Krick. He met me with a smile, offered me a cup of coffee and we discussed what my needs were. He an Happy to have found a great salesperson in Howard Krick. He met me with a smile, offered me a cup of coffee and we discussed what my needs were. He and Bob Smiley made sure I was getting the best car for me. They were conscious of my budget and my personal needs. Overall a great experience! More
by cindy.o.brown
December 08, 2014
Maximum Maxima I have been servicing my 2002 maxima at Gerald for 12 years. Edgar Cortez is the service man that takes care of me. I purchased an 2009 Subaru from I have been servicing my 2002 maxima at Gerald for 12 years. Edgar Cortez is the service man that takes care of me. I purchased an 2009 Subaru from Gerald Subaru in 2009. I purchased a 2014 Sentra from Gerald Nissan a few months ago and just a short few weeks ago I purchased a 2014 Maxima from Howard Krick. Howard is probably the most honest car sales man I have every dealt with. I have purchased over 10 cars in my life time. I have never had such a great experience as I have had with Howard and Gerald Nissan. Anthony Miceli also took care of us as well as Boris Gerdov when we purchased the Sentra. I will be back if I need another car. The car will be a Nissan!! Deen Collins you run a GREAT operation. More
by Nissan.1
December 08, 2014
We love our new rogue! Had a difficult time at another dealership and we drove over 2 hrs just to get our new rogue and it was well worth the drive. Howard kiss super helpfu Had a difficult time at another dealership and we drove over 2 hrs just to get our new rogue and it was well worth the drive. Howard kiss super helpful and followed up with us. Even made my 2 yr old happy!!!! More
by Bhudge00
December 03, 2014
Great car buying experience Howard is definitely a one of a kind salesman. I showed up and he kindly helped me out right away. I let him know what price and what I was interested Howard is definitely a one of a kind salesman. I showed up and he kindly helped me out right away. I let him know what price and what I was interested in and he helped me find exactly what I wanted. Howard did not try to make me buy anything out of my price range and only wanted me to get what I truely wanted. I suggest anyone looking to buy from Gerald Nissan of Naperville to go to Howard for a great car buying experience. More
by Cubbies90
Employees Worked With
November 22, 2014
Happy Customer I had a great experience with Mr. Dave Webb my salesman, as I purchased my first brand new Nissan. I would recommend this dealership for many reasons I had a great experience with Mr. Dave Webb my salesman, as I purchased my first brand new Nissan. I would recommend this dealership for many reasons. They are friendly, professional and honest. They gave me the feeling that they truly care about their customers. I had heard positive things about them as a dealership but, they exceeded my high expectations! Buying new a crossover was a very big decision and after weeks of research, I feel that I made the best choice buying from Gerald Nissan and their team! They have followed thu with the promises they made and I look forward to our business relationship in the years to come. Sincerely, Theresa M. More
by Theresa M.
Employees Worked With
Dave Webb, Jason Allen
November 19, 2014
Welcome to Gerald Nissan : Home of the scammers Well, I bought a 350z in 2008 (new) and received a fair deal. Even bought the extended warranty for$1600. Now this car was strictly a summer car and w Well, I bought a 350z in 2008 (new) and received a fair deal. Even bought the extended warranty for$1600. Now this car was strictly a summer car and was never driven in the snow and hardly in the rain. It only has 34k miles on it and is maticulously maintained. Now the prob starts when I pulled it out of storage after not having driven it for a couple months. A service engine light was on, so I brought it in. I had just changed the oil about 2 weeks ago with full synthetic oil, like I always do every 3k-4k miles. I bring it in and here is where the "fun" begins. The service rep begins by telling me that a sensor was triggered because of lack of oil for a long period of time and here is where ALL the lying begins. He then tells me my engine oil level is currently a quart low and that I need a new engine!(lie#1) That's right, a new engine! Now I've been around cars my whole life, in the sense that I know how to maintain, store, and take care of a summer toy. My father had a salvage yard, body shop, and towing business all of which I worked at since I was 14. More to the point is that I know the shady tricks and scams the dealers work to try to scare you into repairs. After all, service reps work on commission too. So I asked him if the sensors ever go bad and his reply of "no"gives me lie #2. At this point he tells me that he needs to run a diagnostic test and drop the pan to check for metal shavings as Nissan won't cover it, even under my EXTENDED WARRANTY which I had (lie #3). I indicated I needed personal belongings out of the car at which point I went back to the service bay and proceeded to check the oil to find that it was FULL! I confronted him about it and he said "that's cuz it was sitting for awhile". Huh??? I should've left at this point but I agreed to the diagnostic fee of $158 and from that point I was told that there were metal shavings in the pan and my engine pressure was low (lies 4&5). I was then bombarded with calls asking me to do further tests in excess of $600. At this point I know that Edgar (the service rep) is trying to scam me. I told him that I want to pick up the car and take it somewhere else which he didn't like. He was persistent on keeping it there telling me that the heads needed to be pulled to check for damage and that $600 is the worst case scenario AND that I STILL need a new engine block in the end. After I said "no" , the SERVICE MANAGER, TOM, called me and said the car needs the tests in order to find out what's wrong. I told him I have the extended warranty and it should be covered. He said it probably would be....probably. Now in dealer terms that means you're about to get screwed. I was persistent on refusing the service and wanted to pick up my vehicle. Upon my arrival I was met by Tom and his entourage of BS. He said if I take it anywhere else that I would have to start over with the diagnostics and my repair bills would be big. Best line of all was " we don't want your money, we want you to be happy!". Now I did take it to another Nissan dealer in Woodfield and here's the best part of the story...they put two of their best mechanics on it for a couple days and THEY COULDNT FIND ANYTHING WRONG with it! On top of that, ALL the work and tests done were covered under my extended warranty. I only paid the $50 deductible. The mechanic called me and said the sensor will trigger with long periods of stasis (in storage) and he proceeded to tell me that my car was the strongest running and most well kept 350z he'd seen in a long time. In the end, I did get screwed out of $158, but at least I know who I'm dealing with at Gerald Nissan and what sort of scare tactics they use. If I can deter anyone from doing business with these guys, my experience was worth it. Best part of all was when I recorded my conversation with the service rep telling me I need a new engine even before any tests were done. Will be posting it on YouTube for anyone to hear. It's a joke, really. Just like Gerald Nissan is a joke. Don't go there. Now you can expect some cookie-cutter response from the Manager saying how important their customers are, blah, blah,blah. Try treating customers right, xxxxxxx. More
by Pete M L
Employees Worked With
Service manager Tom
November 11, 2014
Went much better then I had expected!! I walked in with huge doubts. I dislike going to any car dealer. It is one of my least favorite things to do. However, Greg and Jason made the exper I walked in with huge doubts. I dislike going to any car dealer. It is one of my least favorite things to do. However, Greg and Jason made the experience very simple. They were extremely helpful in assisting me to get the best car for what I could afford. I am very happy with my purchase. I would definitely recommend them! More
by guanajuato16
Employees Worked With
Greg Queen, Jason Allen
October 28, 2014
Best experience Greg helped me find a car that fit for me and my lifestyle and also worked hard to find the right price that I can afford . The process was smooth si Greg helped me find a car that fit for me and my lifestyle and also worked hard to find the right price that I can afford . The process was smooth simple and very enjoyable. Thank so much Greg!!! More
by anace369
Employees Worked With
Greg Queen
October 16, 2014
Defied all of the stereotypes about car salesmen The team of Howard Krick, James Brown and Tony Micelli were like a three headed beast when it came to my car shopping experience at Gerald Nissan. How The team of Howard Krick, James Brown and Tony Micelli were like a three headed beast when it came to my car shopping experience at Gerald Nissan. Howard led me throughout the dealership and didn't waste my time showing me cars that were out of my target price range. I decided to go with a used 09 Colbalt. From there, Tony joined Howard in making sure that the car was up to snuff. They did a fantastic job in making sure that my car was in tip top shape before I drove it off of the lot. Lastly, James Brown came through huge. My credit is not the best. However, James came up with a financing solution that worked for everyone and he gave me great tips on how to establish myself as a young person new to the world of credit. Thank you so much Gerald Nissan. I will be back when it is time for me to get a new car again. More
by Johndadrumman
October 08, 2014
Best Experience, Great People! Howard Krick and James Brown both made my experience at Gerald Nissan worthwhile. This was my first car purchase and they were very helpful and did no Howard Krick and James Brown both made my experience at Gerald Nissan worthwhile. This was my first car purchase and they were very helpful and did not make me feel pressured into purchasing a vehicle. They both are great people and I would recommend this dealership to anyone of my friends and family. They helped me find a car that fit for me and my lifestyle. The process was smooth and simple. Being a recent college graduate I never thought I would purchase a brand new car right away. They got me a great deal on a brand new Sentra with the College Graduate Program. They made sure to stay in my budget and came through with what was promised. Thank you very much Howard, James, and the rest of the Nissan Gerald team! More
by ZCordova
Employees Worked With
