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Gerald Nissan of Naperville

Naperville, IL

3.9
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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April 18, 2015

Dealer review!!! I love the Ford Focus Howard and Tony sold to me and my family,i wish to thank all invoved with the process,i have known Howard for 40 years and he is More

by CCJJR2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 21, 2015 -

Gerald Nissan of Naperville responded

Thank you for taking the time to share this feedback and congratulations on your new Ford Focus! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. I will be sure to pass along your kind words to Howard and please come see us for any future needs! Thanks again. Best regards, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

April 17, 2015

Excellent customer service!! My Fiance and I worked with Howard Krick and the process was great from beginning to end. Awesome customer service from Howard, James and Bob! More

by JGBCBP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Smiley
Apr 21, 2015 -

Gerald Nissan of Naperville responded

We really appreciate you taking time to write this nice feedback about our dealership. It’s a pleasure to hear that Howard, James and Bob provided you with an awesome customer service. If there is anything more that we can do please come back and see us again. Take care! Best regards, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

April 13, 2015

Sales Manager needs to be replaced ! After receiving a call from Bob Smiley 2 Days earlier about a New Car Lease. I sent an email to him. An automatically generated email was sent back to More

by Shopper
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Smiley
Apr 22, 2015 -

Gerald Nissan of Naperville responded

Dear Shopper, We show Bob Smiley has had several correspondences with you via email and you were coming in on a Nissan Sentra Lease for $149 per Month. We are not sure where the disconnect is as our entire goal here at Gerald Nissan is to meet our customers needs ,put them in a car that they love and and keep them customers for life! When you arrived at the dealership you had asked for a white one that we didn't have in stock at either of our stores but could have got one from another Nissan store. We had a salesperson bring the exact car besides color up front for you to test drive to make sure that this was a good fit for you. Please let me know where we went wrong! If there is anything we can do to keep you as a Gerald Customer please reach out to me. Deen Collins General Manager

April 10, 2015

Outstanding My wife and I really enjoyed working with Howard Krick as we purchased a beautiful 2014 Nissan Maxima. Howard knows his business, and it was a pleasur More

by David Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Justin DeLeon, Dave Webb
Apr 14, 2015 -

Gerald Nissan of Naperville responded

David, thank you for this amazing feedback and congratulations on the purchase of your new 2014 Nissan Maxima. Howard is a valuable member of our team and we appreciate him for giving you that comfort during your experience. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Tom Huhn, Service Manager, thuhn@geraldauto.com

April 09, 2015

Straight off the plain I had just landed in Illinois, and I figured that I needed a new car. So I went straight to Nissan because my family enjoys Nissan. Howard was the one More

by Jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Yasser Ibrahim
Apr 10, 2015 -

Gerald Nissan of Naperville responded

We appreciate your marvelous feedback, Jesus! We appreciate Howard, Yasser and James as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Best regards, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

April 09, 2015

Excellent customer service!!!!! Howard Krick and tony really know how to make buying a car an unforgettable experience! They took the time to make sure I found exactly what I was loo More

by Brianna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean McDermott , Anthony Miceli
Apr 10, 2015 -

Gerald Nissan of Naperville responded

Brianna, we appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience, we’re ecstatic to hear that this was achieved with you. We will share your comments with our team and we look forward to seeing you at our dealership soon. Best regards, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

April 01, 2015

The Best Car dealer anywhere! Howard Krick and Tony Miceli "THE DREAM TEAM" and the rest of the team at Gerald Nissan certainly went ABOVE and BEYOND to help me find the right car More

by davidj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Anthony Miceli
Apr 06, 2015 -

Gerald Nissan of Naperville responded

I really appreciate you taking time to write this nice feedback about our dealership. I'm very delighted to learn that Howard and the rest of our team were able to go above and beyond to help you find the right car that accommodated your needs. For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

April 01, 2015

Great Experience! Howard and James made the experience fun and painless! Forget about past experiences with purchasing an auto and relax! You guys are the best! Than More

by crisbaker215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 06, 2015 -

Gerald Nissan of Naperville responded

Cris, thank you for sharing your experience with us. We are very pleased to know that Howard and James could make your visit fun and painless, and we believe that's how every car buying experience should be. If there is anything more that we can do, please come back and see us again. Take care! Best regards, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

March 31, 2015

The best customer service! Greg help me not only find the right car ........he helped me so hard finding a nice car, a car that I needed and that I can really afford. He respe More

by anace369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Queen
Apr 02, 2015 -

Gerald Nissan of Naperville responded

Thank you for this amazing review! Our team works hard to provide excellent service, and we love hearing about great experiences from our loyal guests. Let us know if there's anything else you need. We look forward to seeing you at your next service appointment. Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

March 30, 2015

The Best Nissan dealer in the Midwest! I was very nervous about purchasing a new car. It was 11 years since I did that. Howard Krick, Tony Miceli and the team at Gerald Nissan certainly w More

by DML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Anthony Miceli
Apr 02, 2015 -

Gerald Nissan of Naperville responded

Thank you for taking the time to share this terrific review. I'm very pleased to hear that our team and I were able to go above and beyond to help you out with your needs. If there is anything more that we can do please come back and see us again. We look forward to serving you again in the future! Best regards, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

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