Gerald Nissan of Naperville

Great buying experience I purchased a 2016 Murano from Gerald. From the first internet contact with Kathy Wong, sales consultant Howard Krick , Anthony Micelli , Jason Allen I purchased a 2016 Murano from Gerald. From the first internet contact with Kathy Wong, sales consultant Howard Krick , Anthony Micelli , Jason Allen and Dave Webb the process was really good. This was a special vehicle for my wife and we made some changes in equipment that I would have considered a little extraordinary but they never hesitated to meet our requests. Howard did an exceptional job for us in spearheading our purchase. I live 30 miles from this dealership but I'd go back in a heartbeat because of these people. Oh by the way the car and the price were great! More

Best car buying experience ever! We will be back! Deen and Howard made this shopping experience easy and enjoyable with the end result being a really great car at an equally great pr We will be back! Deen and Howard made this shopping experience easy and enjoyable with the end result being a really great car at an equally great price. We expressed to them what we were looking for and they searched and found it for us in no time at all. We love the car and appreciate the quality service provided to us by both Deen and Howard and everyone at the dealership. Gerald Nissan is number one with our family and we will be sure to come back to them for our next car purchase. More

Surprisingly Great Experience I came in looking for a specific vehicle which I had found online at a Gerald dealership, but at Gerald Nissan we located the same year/make/model wit I came in looking for a specific vehicle which I had found online at a Gerald dealership, but at Gerald Nissan we located the same year/make/model with an even better Carfax report. Howard Krick drove me to multiple lots until we found the vehicle. It was a great starter car for my college-age son. We came to an agreement on the price through multiple phone calls and I signed papers the next day. Howard was a delight to work with, genuinely helpful without being pushy. The vehicle needed detailing and touch ups, so I was given a great loaner for a day or two while the work was being done. The service department and several other sales staff were very friendly also. Kudos to this dealership and a great car-buying experience. More

Trade In I came into the dealership to trade in a car that was purchased this year from this dealership. Howard worked with me and he did an excellent job assi I came into the dealership to trade in a car that was purchased this year from this dealership. Howard worked with me and he did an excellent job assisting me with my new car. The salesman I have worked with since 2013 which is Greg Queen was not in the office at the time I traded in my car, but Greg and Howard work very close with each other and I appreciate the fact that I can trust and work with these 2 individuals and get great service from them and Gerald Nissan dealership. Great job to the both of you and all of the people that made this happen for me. A special thanks to Jason Allen you are the best. I won't shop anywhere else, a lifetime customer. Thanks Cheryl Brewer More

Dedicated Service from new consultant Thanks to new sales consultant Patrick Gould for his patience and guidance in getting my college age daughter the RIGHT solution at the RIGHT price. Thanks to new sales consultant Patrick Gould for his patience and guidance in getting my college age daughter the RIGHT solution at the RIGHT price. His service and knowledge exceeded our expectations. They have a solid team at this dealership. More

great service greg queen was wonderful! i've had several pushy dealers and he didn't do that. it was very relaxed and i was able to take my time, without promise greg queen was wonderful! i've had several pushy dealers and he didn't do that. it was very relaxed and i was able to take my time, without promise of purchase. More

Never get service here, rip offs!!! My dad purchased a Nissan NV200. They got it imported from another dealer. I thought the cars go through an inspection once they come to a new dealer, My dad purchased a Nissan NV200. They got it imported from another dealer. I thought the cars go through an inspection once they come to a new dealer, but after we bought it, we noticed that the drivers inside lower part of the door's painting is damaged. It is a brand new 2015 vehicle. How could they let this happen. Thankfully they fixed the problem by taking it to a body shop, they did not even offer a loaner though. Missed a day of work. Another issue came after owning the car for about a couple months. The ABS light came ON, and ofcourse i took it to the dealer, they refused to look at it because i did not have an appointment. Well, how can i expect that my ABS is gonna stop working on a brand new frikkin car. I demanded them to take a look at it the same day, and they said that the ABS sensor was cut by someone. Right! Someone is gonna go under that low car and just cut that sensor. Why wouldn't that someone just pop the tires instead? I think dumb service advisers work there, how could they just make up that story? Well, if i would believe that story, then i would have to blame my wife, the car was in the garage, she came out and just cut the ABS sensor, like she really needs to do that. The warranty ofcourse refused to cover the cost of the repair, i had to call the corporates and the service department. And after like a month of calls, the problem got resolved. They ordered the parts, installed it for free. They were trying to charge me 480 and then 80 and i got it down to zero. If you buy from these guys, the service department will try to rip you off, so stay on your word and demand the service for free when you know it wasn't your fault. Just be reasonable. im not telling you to demand free oil change. I wish i knew about this website earlier, this happened like a year ago. Hopefully this helps someone in the future. Just get a Honda instead, why do you need A NISSAN!!!??? and avoid Mark Jillich, he is the rip off dude, and he made up the story about my wife cutting my abs sensor, that dude needs to learn something, and he is rude on the phone. Hey Gerald, maybe its time to retrain him.? More

Amazing service I was out purchasing my first vehicle and was amazed at the level of detail my sales rep. Greg Queen had about the vehicles I was looking at. He made I was out purchasing my first vehicle and was amazed at the level of detail my sales rep. Greg Queen had about the vehicles I was looking at. He made picking a car very quick and easy. In the end I was pleased with my decision and would highly recommend Greg to anyone who visits Gerald Nissan. Between him, Anthony Miceli, and Dave Webb I was able to have a smooth fair shopping experience for my first vehicle. 10/10! Thanks Gerald Nissan! More