Gerald Nissan of Naperville

Gerald Nissan of Naperville responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Nissan! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com

Gerald Nissan of Naperville responded

We cannot thank you enough for your wonderful review of Gerald Nissan and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com

Gerald Nissan of Naperville responded

Howard is pleased to learn that you enjoyed your car buying experience with him, especially for the second time! We look forward to working with you again soon. Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com

Gerald Nissan of Naperville responded

It was a pleasure to read about your fifth car-buying experience at Gerald Nissan! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team has consistently provided you with memorable and outstanding experiences. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com

Gerald Nissan of Naperville responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that our team's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com

Gerald Nissan of Naperville responded

We cannot thank you enough for your wonderful review of Gerald Nissan and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! We'll be sure to let Howard know of your compliments as well! Take care! Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com

Gerald Nissan of Naperville responded

Thank you for your great review! We're glad to have Howard on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com

Gerald Nissan of Naperville responded

We love hearing about customers that have a terrific experience at Gerald Nissan of Naperville. We know that buying a car is an important decision and we are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com

Gerald Nissan of Naperville responded

Mary, thank you for the feedback! We are happy to hear of your positive experience at Gerald Nissan, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com

Gerald Nissan of Naperville responded

Carlos; As stated from the 4 managers, Jason, and Yasser Ibrahim; we can not be responsible for damage to a vehicle three weeks after the delivery date. We have been dealing with this for 5 months, and stand behind the previous decisions that my management team has discussed with you. The fact that the radiator incurred some type of damage (stone, road debris, etc.) three weeks after you purchased the vehicle cannot be our responsibility as stated in the delivery agreements. Furthermore, the fact that the vehicle wasn't brought back to the dealership for diagnosis, nor repair, didn't give us the opportunity to help you out in any fashion. Instead, you took it elsewhere for repair and wanted us to pay a $700+ bill after the fact. We do appreciate your business and wish we had been given the opportunity to help you with the repair when the damage happened. Deen Collins - Operating Partner - Gerald Nissan

CFC responded

Mr. Collins it is nice to finally get a direct response from anyone at your dealership. For the record, I believe this is the first time I have ever heard, in a meaningful way, from anyone other than Jason Connor. My only qualification is Yasir called me once but never returned my return call so I went back to e-mailing Jason because I could usually get a response from him on a somewhat consistent basis. You do have a few facts completely wrong, which I should have been expected. The repair receipt which I provided to you, via Jason of course, is dated May 3rd! Which is the same day I first texted my sales person while the repair was being completed. I did not wait a single day to bring it to Gerald Nissan's attention. I believe that is 6 days after purchase. I will assume you confusion over the date of the repair was due to my submitting the receipt a few weeks later. But, I would have to point out, it took that long to find someone at Gerald Nissan to actually respond to me, so I could provide the documentation. My sales person would only respond “I’ll get back to you after he spoke to his manager”. No response ever came. I was able to reach Jason Connor after I sent a general e-mail to the Internet Sales team. Jason is the only individual who ever responded to me and in his e-mails he made it very clear he was not in a position to respond to my inquiries but had communicated the issue to management. My dialogue was continuous with Jason but did require routine follow-up. Jason would respond apologizing and explain he was always dependent upon (and promising) someone in Management to respond to me. Even my e-mails directly to YOU were ignored. I even had Jason confirm I had your correct e-mail address. But being absolutely consistent I received nothing but silence. I purposely relied on e-mail to have a complete record of the conversation. My e-mails were all provided to you in August. To my point, I would have assumed in the process of investigating my issue, especially prior to publicly responding to my post, you would at least get the facts straight. The date of the repair and its cost would seem to be important details to be verified prior to responding publicly. Both of which are on the receipt I sent. April 27th the purchase, May 3rd the repair and the cost was a little over $600. I will admit that I probably should have taken the car back to Naperville for diagnosis but remember I live in Glenview and that is the conversation I expected to have. The point of my review, which you wrongly assume, is not the $600. I want to be clear, the basis of my complaint is I never once spoke to a single manager of Gerald Nissan. Who these 4 managers are and what effort they took to address my issue is a COMPLETE mystery to me. My customer experience was horrible. Your suggestion that I, in any way, denied you the opportunity to address my issue is false. Its actually insulting. Your responses to my negative reviews are the first time I actually have a direct response to the radiator issue. I assumed long ago you had no intention of compensating me in any way. I would have to be an imbecile to think otherwise. I gave Gerald Nissan opportunity after opportunity to discuss my issue with me directly. Instead each opportunity was ignored. Your behavior establishes a consistent pattern of behavior which speaks volumes to me and I wanted to share my experience.